What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
5.6

Talisma Social CRM

56%
17hats ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Workflow management

10.0
100%
2 Ratings
6.0
60%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
3.0
30%
1 Rating

Contract management

10.0
100%
2 Ratings
4.0
40%
1 Rating

Quote & order management

10.0
100%
1 Rating
5.0
50%
1 Rating

Interaction tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Territory management

N/A
0 Ratings
6.0
60%
1 Rating

Opportunity management

N/A
0 Ratings
4.0
40%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
5.0
50%
1 Rating

Customer Service & Support

8.0

17hats

80%
4.7

Talisma Social CRM

47%
Talisma Social CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
3.0
30%
1 Rating

Call center management

N/A
0 Ratings
5.0
50%
1 Rating

Help desk management

N/A
0 Ratings
6.0
60%
1 Rating

Marketing Automation

8.0

17hats

80%
4.0

Talisma Social CRM

40%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
5.0
50%
1 Rating

Email marketing

N/A
0 Ratings
3.0
30%
1 Rating

CRM Project Management

9.5

17hats

95%
6.0

Talisma Social CRM

60%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.0
70%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
4.0
40%
1 Rating

Reporting

N/A
0 Ratings
7.0
70%
1 Rating

Customization

10.0

17hats

100%
6.3

Talisma Social CRM

63%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
9.0
90%
1 Rating

Custom objects

10.0
100%
1 Rating
8.0
80%
1 Rating

Scripting environment

N/A
0 Ratings
3.0
30%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

9.5

17hats

95%
5.5

Talisma Social CRM

55%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
2.0
20%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
3.5

Talisma Social CRM

35%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
4.0
40%
1 Rating

Compensation management

N/A
0 Ratings
3.0
30%
1 Rating

Platform

8.0

17hats

80%
4.0

Talisma Social CRM

40%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
4.0
40%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
5.7

Talisma Social CRM

57%
Talisma Social CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
5.0
50%
1 Rating

Pipeline visualization

N/A
0 Ratings
3.0
30%
1 Rating

Customizable reports

N/A
0 Ratings
9.0
90%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
4.0

Talisma Social CRM

40%
Talisma Social CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
5.0
50%
1 Rating

Social engagement

N/A
0 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
4.0

Talisma Social CRM

40%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Talisma Social CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Talisma Social CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Talisma Corporation

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Talisma Corporation

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Talisma Corporation

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Talisma Social CRM

Starting Price

$0

Editions & Modules

Talisma Social CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    Talisma Corporation

    No answers on this topic

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    Talisma Corporation

    No answers on this topic

    Alternatives Considered

    17hats

    No answers on this topic

    Talisma Corporation

    Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    Talisma Corporation

    • Positive: It has helped find new leads.
    • Positive: It has helped run reports.
    • Negative: It has taken a lot of time to manage.
    Read full review

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