What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 8.9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

TrackerRMS

Honestly there is no weakness in TrackerRMS. We have great experience in using TrackerRMS
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
TrackerRMS
Customer data management / contact management
17hats
9.7
TrackerRMS
Workflow management
17hats
9.7
TrackerRMS
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
TrackerRMS
Contract management
17hats
10.0
TrackerRMS
Quote & order management
17hats
10.0
TrackerRMS
Interaction tracking
17hats
8.0
TrackerRMS

Customer Service & Support

17hats
8.0
TrackerRMS
Case management
17hats
8.0
TrackerRMS

Marketing Automation

17hats
8.0
TrackerRMS
Lead management
17hats
8.0
TrackerRMS

CRM Project Management

17hats
9.5
TrackerRMS
Task management
17hats
9.0
TrackerRMS
Billing and invoicing management
17hats
10.0
TrackerRMS

Customization

17hats
9.7
TrackerRMS
Custom fields
17hats
9.4
TrackerRMS
Custom objects
17hats
10.0
TrackerRMS

Security

17hats
9.5
TrackerRMS
Single sign-on capability
17hats
10.0
TrackerRMS
Role-based user permissions
17hats
9.0
TrackerRMS

Integrations with 3rd-party Software

17hats
8.0
TrackerRMS
Marketing automation
17hats
8.0
TrackerRMS

Platform

17hats
8.0
TrackerRMS
Mobile access
17hats
8.0
TrackerRMS

Recruiting / ATS

17hats
TrackerRMS
9.0
Applicant Tracking
17hats
TrackerRMS
9.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

TrackerRMS

  • Follow through with questions
  • Resolve any issues that may arise
  • Continuing to update their system
Julia Moneypenny | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

TrackerRMS

  • Sometimes it sluggish
  • Other then this everything is great
  • We had great experience using TrackerRMS
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

TrackerRMS

TrackerRMS 9.0
Based on 2 answers
I find it easy to show people now to use all aspects of this software with our business.
Julia Moneypenny | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

TrackerRMS

TrackerRMS 10.0
Based on 2 answers
Great customer service
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

TrackerRMS

Allows for more detailed information to be listed on each entry.
Julia Moneypenny | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

TrackerRMS

  • Cost effective
  • Very efficient
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

TrackerRMS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

TrackerRMS Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
TrackerRMS
9.0

Usability

17hats
9.0
TrackerRMS
9.0

Support Rating

17hats
8.0
TrackerRMS
10.0

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