What users are saying about
1 Ratings
21 Ratings
1 Ratings
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Score 9 out of 100
21 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Workamajig

I think this holds true to almost any CRM, but if you want to truly utilize it you sort of need to go all in. This can become tough with WMJ because it doesn't offer some critical options that many other CRMs do, like the ability to create and send emails, e-newsletters, to throttle and invite outside clients to look at projects, etc. As such we're pairing Workamajig with Hubspot (and slowly phasing out Mailchimp) and trying to keep the data clean and flowing between them all is pretty tough. I'm also not aware of any API bridge from Wordpress to Workamajig so while I can program and feed my leads from my site into the other spaces, Workamajig remains a manual entry for any insertions you want, even if simply as a CSV import.
But - if you're not worried about that and simply want to manage projects, budget time, and scope things, it's a robust system allowing you to do so.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Workamajig
Customer data management / contact management
17hats
9.0
Workamajig
Workflow management
17hats
9.0
Workamajig
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Workamajig
Contract management
17hats
10.0
Workamajig
Quote & order management
17hats
10.0
Workamajig
Interaction tracking
17hats
8.0
Workamajig

Customer Service & Support

17hats
8.0
Workamajig
Case management
17hats
8.0
Workamajig

Marketing Automation

17hats
8.0
Workamajig
Lead management
17hats
8.0
Workamajig

CRM Project Management

17hats
9.5
Workamajig
Task management
17hats
9.0
Workamajig
Billing and invoicing management
17hats
10.0
Workamajig

Customization

17hats
8.0
Workamajig
Custom fields
17hats
8.0
Workamajig

Security

17hats
9.5
Workamajig
Single sign-on capability
17hats
10.0
Workamajig
Role-based user permissions
17hats
9.0
Workamajig

Integrations with 3rd-party Software

17hats
8.0
Workamajig
Marketing automation
17hats
8.0
Workamajig

Platform

17hats
8.0
Workamajig
Mobile access
17hats
8.0
Workamajig

Project Management

17hats
Workamajig
7.7
Task Management
17hats
Workamajig
8.9
Resource Management
17hats
Workamajig
8.5
Gantt Charts
17hats
Workamajig
7.0
Scheduling
17hats
Workamajig
8.7
Workflow Automation
17hats
Workamajig
8.2
Team Collaboration
17hats
Workamajig
8.1
Support for Agile Methodology
17hats
Workamajig
6.0
Support for Waterfall Methodology
17hats
Workamajig
7.7
Document Management
17hats
Workamajig
7.2
Email integration
17hats
Workamajig
6.6
Mobile Access
17hats
Workamajig
6.2
Timesheet Tracking
17hats
Workamajig
8.9
Change request and Case Management
17hats
Workamajig
7.7
Budget and Expense Management
17hats
Workamajig
8.3

Professional Services Automation

17hats
Workamajig
7.1
Quotes/estimates
17hats
Workamajig
7.3
Invoicing
17hats
Workamajig
7.7
Project & financial reporting
17hats
Workamajig
8.5
Integration with accounting software
17hats
Workamajig
5.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Workamajig

  • WMJ is a full-stack solution, so you can track the life of a project from beginning to end, and all of the financials associated with it.
  • Time entry is easy.
  • Project management is robust and yields a tremendous amount of information.
  • WMJ has a "sheets"-based interface, which makes navigating thru modules easier.
  • There is more than one way to complete any particular task.
Scott Millen | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Workamajig

  • Auto-schedule population - The most inconvenient thing about using JIG was that the dates wouldn't auto-populate. Example: I move the review date but the rest of the dates stay the same. Depending on each project level, if one date is adjusted the rest should update as well. That way we aren't spending a lot of time moving dates around manually.
  • Notifications - JIG should have desktop notifications so we can see when tasks are on us even when we aren't in JIG.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Workamajig

Customization and Project Request submission were two of the biggest draws that our organization valued back when our contract with Workamajig started. Those two features were deemed more important than some of its inadequacies. However, the project management products have come a very long way in the past five years, so we felt it necessary to move on. We had to modify our department's process of handling project requests and submissions, but the features gained, such as cumulative reporting, mobile access and asset management, have paid dividends.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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