What users are saying about
7 Ratings
27 Ratings
7 Ratings
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Score 9.1 out of 100
27 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    9.9

    17hats

    99%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Project Management

    17hats

    Feature Set Not Supported
    N/A
    6.3

    Workamajig

    63%
    Workamajig ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    11 Ratings

    Resource Management

    N/A
    0 Ratings
    6.4
    64%
    11 Ratings

    Gantt Charts

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Scheduling

    N/A
    0 Ratings
    5.6
    56%
    9 Ratings

    Workflow Automation

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    7.1
    71%
    11 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Document Management

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Email integration

    N/A
    0 Ratings
    7.7
    77%
    8 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.7
    47%
    7 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.4
    74%
    10 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    3.7
    37%
    6 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.4
    64%
    9 Ratings

    Professional Services Automation

    17hats

    Feature Set Not Supported
    N/A
    7.2

    Workamajig

    72%
    Workamajig ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Invoicing

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Attribute Ratings

    • 17hats is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    17hats

    99%
    2 Ratings
    7.2

    Workamajig

    72%
    11 Ratings

    Usability

    9.0

    17hats

    90%
    1 Rating

    Workamajig

    N/A
    0 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings

    Workamajig

    N/A
    0 Ratings

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Erika Tebbens | TrustRadius Reviewer

    Workamajig

    If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
    Dacia Coffey | TrustRadius Reviewer

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Marli Espinales | TrustRadius Reviewer

    Workamajig

    • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
    • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
    • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
    Anonymous | TrustRadius Reviewer

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Erika Tebbens | TrustRadius Reviewer

    Workamajig

    • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
    • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
    • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
    Scott Millen | TrustRadius Reviewer

    Pricing Details

    17hats

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $45 per month

    17hats Editions & Modules

    Edition
    Starting Price$45.001
    1. per month
    Additional Pricing Details

    Workamajig

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Workamajig Editions & Modules

    Additional Pricing Details

    Usability

    17hats

    17hats 9.0
    Based on 1 answer
    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Erika Tebbens | TrustRadius Reviewer

    Workamajig

    No score
    No answers yet
    No answers on this topic

    Support Rating

    17hats

    17hats 8.0
    Based on 3 answers
    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Marli Espinales | TrustRadius Reviewer

    Workamajig

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    17hats

    No answers on this topic

    Workamajig

    Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Marli Espinales | TrustRadius Reviewer

    Workamajig

    • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
    • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
    • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
    Annie Koelker | TrustRadius Reviewer

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