What users are saying about
3 Ratings
23 Ratings
3 Ratings
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Score 9.5 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Workamajig
Customer data management / contact management
17hats
9.0
Workamajig
Workflow management
17hats
9.0
Workamajig
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Workamajig
Contract management
17hats
10.0
Workamajig
Quote & order management
17hats
10.0
Workamajig
Interaction tracking
17hats
8.0
Workamajig

Customer Service & Support

17hats
8.0
Workamajig
Case management
17hats
8.0
Workamajig

Marketing Automation

17hats
8.0
Workamajig
Lead management
17hats
8.0
Workamajig

CRM Project Management

17hats
9.5
Workamajig
Task management
17hats
9.0
Workamajig
Billing and invoicing management
17hats
10.0
Workamajig

Customization

17hats
8.0
Workamajig
Custom fields
17hats
8.0
Workamajig

Security

17hats
9.5
Workamajig
Single sign-on capability
17hats
10.0
Workamajig
Role-based user permissions
17hats
9.0
Workamajig

Integrations with 3rd-party Software

17hats
8.0
Workamajig
Marketing automation
17hats
8.0
Workamajig

Platform

17hats
8.0
Workamajig
Mobile access
17hats
8.0
Workamajig

Project Management

17hats
Workamajig
7.2
Task Management
17hats
Workamajig
8.5
Resource Management
17hats
Workamajig
7.8
Gantt Charts
17hats
Workamajig
6.7
Scheduling
17hats
Workamajig
7.8
Workflow Automation
17hats
Workamajig
6.5
Team Collaboration
17hats
Workamajig
7.6
Support for Agile Methodology
17hats
Workamajig
6.0
Support for Waterfall Methodology
17hats
Workamajig
7.6
Document Management
17hats
Workamajig
7.4
Email integration
17hats
Workamajig
6.5
Mobile Access
17hats
Workamajig
5.2
Timesheet Tracking
17hats
Workamajig
8.7
Change request and Case Management
17hats
Workamajig
6.3
Budget and Expense Management
17hats
Workamajig
7.8

Professional Services Automation

17hats
Workamajig
7.1
Quotes/estimates
17hats
Workamajig
7.2
Invoicing
17hats
Workamajig
7.7
Project & financial reporting
17hats
Workamajig
8.6
Integration with accounting software
17hats
Workamajig
5.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workamajig Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison