What users are saying about
37 Ratings
74 Ratings
37 Ratings
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Score 7.6 out of 100
74 Ratings
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Score 7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Agile CRM
8.5
Customer data management / contact management
1CRM
9.0
Agile CRM
8.9
Workflow management
1CRM
9.0
Agile CRM
7.8
Territory management
1CRM
9.0
Agile CRM
9.0
Opportunity management
1CRM
10.0
Agile CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Agile CRM
7.9
Contract management
1CRM
7.0
Agile CRM
8.4
Quote & order management
1CRM
10.0
Agile CRM
8.3
Interaction tracking
1CRM
9.0
Agile CRM
8.2
Channel / partner relationship management
1CRM
9.0
Agile CRM
9.0

Customer Service & Support

1CRM
9.3
Agile CRM
5.9
Case management
1CRM
10.0
Agile CRM
5.9
Call center management
1CRM
9.0
Agile CRM
5.9
Help desk management
1CRM
9.0
Agile CRM
5.9

Marketing Automation

1CRM
10.0
Agile CRM
8.8
Lead management
1CRM
10.0
Agile CRM
8.7
Email marketing
1CRM
10.0
Agile CRM
8.9

CRM Project Management

1CRM
9.7
Agile CRM
7.5
Task management
1CRM
9.0
Agile CRM
9.3
Billing and invoicing management
1CRM
10.0
Agile CRM
7.0
Reporting
1CRM
10.0
Agile CRM
6.3

CRM Reporting & Analytics

1CRM
9.0
Agile CRM
7.1
Forecasting
1CRM
8.0
Agile CRM
6.8
Pipeline visualization
1CRM
9.0
Agile CRM
7.9
Customizable reports
1CRM
10.0
Agile CRM
6.5

Customization

1CRM
8.5
Agile CRM
7.2
Custom fields
1CRM
8.0
Agile CRM
8.5
Custom objects
1CRM
8.0
Agile CRM
6.6
Scripting environment
1CRM
9.0
Agile CRM
6.9
API for custom integration
1CRM
9.0
Agile CRM
6.6

Security

1CRM
8.5
Agile CRM
8.5
Single sign-on capability
1CRM
8.0
Agile CRM
8.4
Role-based user permissions
1CRM
9.0
Agile CRM
8.6

Social CRM

1CRM
7.5
Agile CRM
8.7
Social data
1CRM
7.0
Agile CRM
8.9
Social engagement
1CRM
8.0
Agile CRM
8.5

Integrations with 3rd-party Software

1CRM
9.5
Agile CRM
8.0
Marketing automation
1CRM
9.0
Agile CRM
9.3
Compensation management
1CRM
10.0
Agile CRM
6.8

Platform

1CRM
9.0
Agile CRM
7.3
Mobile access
1CRM
9.0
Agile CRM
7.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

  • The set-up was simple. We ran into a snag with my domain verification, but Agile support worked with me to get it resolved.
  • I love being able to create several scripts based on persona. You can easily use a rule to display the appropriate script for each contact.
  • Even team members new to CRM were able to grasp it and be efficient within a few hours - it's simple to navigate.
Carol Olona | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

  • UI can be upgraded for a better UI experience.
  • Overall customer onboarding experience can be improved with deeper process flows covering all business use cases.
  • Integration with other reporting tools such as Tableau can be improved to give better reporting experience.
Rajat Sharma | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 7.2
Based on 2 answers
Various aspects of it are easy to use, such as the contact profiles and what information you can store. I'm not so fond of the email template and campaign set up tools. Unless you want to use preset templates there is limited scope for customisation. However, once you work out how on earth to use it you can make do.
Victoria Hoete-Dodd | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 2.6
Based on 2 answers
AgileCRM Has been doing a spectacular job following up with any challenges that arise. It's important to understand that every business will face challenges. The expectation should not be to have a challenge-free environment, but A Provider/partner that works with you solve anything as they arise. I highly encourage anyone to look at the company behind the products
Steven Davis | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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