What users are saying about
56 Ratings
124 Ratings
56 Ratings
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Score 8.3 out of 100
124 Ratings
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Score 6.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
6.1

Agile CRM

61%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
5.8
58%
20 Ratings

Workflow management

9.5
95%
5 Ratings
6.4
64%
17 Ratings

Territory management

9.3
93%
5 Ratings
5.7
57%
12 Ratings

Opportunity management

9.6
96%
5 Ratings
5.7
57%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
4.4
44%
19 Ratings

Contract management

8.8
88%
5 Ratings
7.3
73%
12 Ratings

Quote & order management

9.6
96%
5 Ratings
6.1
61%
13 Ratings

Interaction tracking

9.6
96%
5 Ratings
5.8
58%
19 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.4
74%
10 Ratings

Customer Service & Support

9.6

1CRM

96%
5.1

Agile CRM

51%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
5.2
52%
15 Ratings

Call center management

10.0
100%
5 Ratings
5.2
52%
15 Ratings

Help desk management

9.3
93%
4 Ratings
5.1
51%
17 Ratings

Marketing Automation

8.5

1CRM

85%
5.2

Agile CRM

52%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
6.4
64%
19 Ratings

Email marketing

8.3
83%
5 Ratings
4.1
41%
20 Ratings

CRM Project Management

9.0

1CRM

90%
5.9

Agile CRM

59%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
6.2
62%
16 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
5.5
55%
11 Ratings

Reporting

9.4
94%
5 Ratings
6.0
60%
18 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
5.1

Agile CRM

51%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
5.5
55%
15 Ratings

Pipeline visualization

9.4
94%
5 Ratings
5.5
55%
17 Ratings

Customizable reports

9.2
92%
5 Ratings
4.4
44%
18 Ratings

Customization

8.9

1CRM

89%
6.4

Agile CRM

64%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
6.0
60%
20 Ratings

Custom objects

9.3
93%
4 Ratings
6.5
65%
14 Ratings

Scripting environment

8.6
86%
4 Ratings
6.0
60%
10 Ratings

API for custom integration

8.7
87%
4 Ratings
7.2
72%
12 Ratings

Security

9.3

1CRM

93%
6.9

Agile CRM

69%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
6.9
69%
16 Ratings

Role-based user permissions

9.4
94%
5 Ratings
6.9
69%
17 Ratings

Social CRM

9.1

1CRM

91%
6.2

Agile CRM

62%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.2
62%
13 Ratings

Social engagement

9.2
92%
4 Ratings
6.2
62%
13 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
6.7

Agile CRM

67%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
6.6
66%
15 Ratings

Compensation management

8.6
86%
4 Ratings
6.7
67%
10 Ratings

Platform

7.7

1CRM

77%
6.7

Agile CRM

67%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
6.7
67%
15 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
3.7

Agile CRM

37%
21 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Usability

9.6

1CRM

96%
4 Ratings
4.7

Agile CRM

47%
11 Ratings

Availability

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Performance

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
3.6

Agile CRM

36%
13 Ratings

Online Training

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
1 Rating

Implementation Rating

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
3 Ratings

Product Scalability

1CRM

N/A
0 Ratings
10.0

Agile CRM

100%
1 Rating

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

  • Tracking new prospects and adding them in right funnel helping a lot for sales and support team to streamline the process.
  • Easy third party integration with Google Apps and Microsoft exchange.
  • Email reporting works smoothly to track CTR open rate, Growth Reports.
  • Easy to configure for the all the departments across the organization.
  • Amazing customer support experience to all the end-users and prospects.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Agile CRM

  • The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
  • Customer Support is not committed to finding answers and providing the best solutions. Many times each support person has a different answer or fixing a bug will take up to 2 weeks to address. They do not seem to understand that they are an online marketing platform that requires solutions within hours (or maybe days) and not weeks.
  • At some point in mid-2021, the process for sending out emails to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find my answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
  • The reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective.
Kimberly Kupferman | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for 10 users

Agile CRM Editions & Modules

Edition
FreeFree1
Starter8.992
Regular29.992
Enterprise47.992
  1. for 10 users
  2. *per user per month
Additional Pricing Details
*pricing for 2 year plan.

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Agile CRM

Agile CRM 4.7
Based on 11 answers
Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and defeating the purpose of the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Agile CRM

Agile CRM 3.6
Based on 13 answers
The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.
João Mauricio | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 3 answers
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Agile CRM

It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.
Max Safier | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler | TrustRadius Reviewer

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