1CRM vs. Amdocs CES

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.0 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Amdocs CES
Score 9.3 out of 10
N/A
N/AN/A
Pricing
1CRMAmdocs CES
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
No answers on this topic
Offerings
Pricing Offerings
1CRMAmdocs CES
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required—
More Pricing Information
Features
1CRMAmdocs CES
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.8
5 Ratings
24% above category average
Amdocs CES
8.1
1 Ratings
5% above category average
Customer data management / contact management9.95 Ratings10.01 Ratings
Workflow management9.85 Ratings3.01 Ratings
Territory management9.75 Ratings7.01 Ratings
Opportunity management9.95 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.45 Ratings10.01 Ratings
Contract management9.65 Ratings10.01 Ratings
Quote & order management9.95 Ratings8.01 Ratings
Interaction tracking9.95 Ratings8.01 Ratings
Channel / partner relationship management9.75 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.7
5 Ratings
26% above category average
Amdocs CES
7.5
1 Ratings
0% above category average
Case management9.85 Ratings10.01 Ratings
Call center management10.05 Ratings00 Ratings
Help desk management9.14 Ratings5.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
7% above category average
Amdocs CES
10.0
1 Ratings
28% above category average
Lead management8.15 Ratings10.01 Ratings
Email marketing8.05 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.6
5 Ratings
13% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Task management9.05 Ratings7.01 Ratings
Billing and invoicing management8.35 Ratings7.01 Ratings
Reporting8.55 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.4
5 Ratings
10% above category average
Amdocs CES
9.3
1 Ratings
20% above category average
Forecasting8.35 Ratings10.01 Ratings
Pipeline visualization8.55 Ratings10.01 Ratings
Customizable reports8.45 Ratings8.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.5
5 Ratings
12% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Custom fields8.45 Ratings6.01 Ratings
Custom objects9.14 Ratings6.01 Ratings
Scripting environment8.24 Ratings6.01 Ratings
API for custom integration8.34 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.5
5 Ratings
2% above category average
Amdocs CES
9.0
1 Ratings
8% above category average
Single sign-on capability8.45 Ratings9.01 Ratings
Role-based user permissions8.55 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.4
4 Ratings
15% above category average
Amdocs CES
10.0
1 Ratings
32% above category average
Social data8.44 Ratings10.01 Ratings
Social engagement8.54 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
7.8
4 Ratings
9% above category average
Amdocs CES
6.5
1 Ratings
9% below category average
Marketing automation8.04 Ratings6.01 Ratings
Compensation management7.64 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
Amdocs CES
10.0
1 Ratings
29% above category average
Mobile access7.24 Ratings10.01 Ratings
Best Alternatives
1CRMAmdocs CES
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMAmdocs CES
Likelihood to Recommend
9.9
(5 ratings)
8.0
(1 ratings)
Usability
9.9
(4 ratings)
8.0
(1 ratings)
Support Rating
9.9
(4 ratings)
5.0
(1 ratings)
User Testimonials
1CRMAmdocs CES
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
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Amdocs
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
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Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
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Amdocs
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
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Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
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Amdocs
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
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Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
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Amdocs
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
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Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
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Amdocs
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
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Amdocs
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
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Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
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Amdocs
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
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ScreenShots