What users are saying about
37 Ratings
4 Ratings
37 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

This is a solid basic platform. It's not Salesforce but it IS integrated with IntuitiveERP and is included in the price. For the cost, you certainly can't get this type of functionality in other small CRM packages. If you have IntuitiveERP already and are looking to move towards a CRM package it's certainly a way to help you get your footing before deciding you need a larger scale package, but I don't know that you'd want to invest in Intuitive JUST for their CRM cycle.
Craig Cormier | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Aptean CRM
4.4
Customer data management / contact management
1CRM
9.0
Aptean CRM
7.0
Workflow management
1CRM
9.0
Aptean CRM
5.0
Territory management
1CRM
9.0
Aptean CRM
1.0
Opportunity management
1CRM
10.0
Aptean CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Aptean CRM
6.0
Contract management
1CRM
7.0
Aptean CRM
1.0
Quote & order management
1CRM
10.0
Aptean CRM
6.0
Interaction tracking
1CRM
9.0
Aptean CRM
5.0
Channel / partner relationship management
1CRM
9.0
Aptean CRM
2.0

Customer Service & Support

1CRM
9.3
Aptean CRM
6.5
Case management
1CRM
10.0
Aptean CRM
7.0
Call center management
1CRM
9.0
Aptean CRM
6.0
Help desk management
1CRM
9.0
Aptean CRM

Marketing Automation

1CRM
10.0
Aptean CRM
5.5
Lead management
1CRM
10.0
Aptean CRM
6.0
Email marketing
1CRM
10.0
Aptean CRM
5.0

CRM Project Management

1CRM
9.7
Aptean CRM
2.7
Task management
1CRM
9.0
Aptean CRM
4.0
Billing and invoicing management
1CRM
10.0
Aptean CRM
1.0
Reporting
1CRM
10.0
Aptean CRM
3.0

CRM Reporting & Analytics

1CRM
9.0
Aptean CRM
5.3
Forecasting
1CRM
8.0
Aptean CRM
4.0
Pipeline visualization
1CRM
9.0
Aptean CRM
4.0
Customizable reports
1CRM
10.0
Aptean CRM
8.0

Customization

1CRM
8.5
Aptean CRM
6.5
Custom fields
1CRM
8.0
Aptean CRM
10.0
Custom objects
1CRM
8.0
Aptean CRM
3.0
Scripting environment
1CRM
9.0
Aptean CRM
API for custom integration
1CRM
9.0
Aptean CRM

Security

1CRM
8.5
Aptean CRM
9.0
Single sign-on capability
1CRM
8.0
Aptean CRM
9.0
Role-based user permissions
1CRM
9.0
Aptean CRM
9.0

Social CRM

1CRM
7.5
Aptean CRM
Social data
1CRM
7.0
Aptean CRM
Social engagement
1CRM
8.0
Aptean CRM

Integrations with 3rd-party Software

1CRM
9.5
Aptean CRM
Marketing automation
1CRM
9.0
Aptean CRM
Compensation management
1CRM
10.0
Aptean CRM

Platform

1CRM
9.0
Aptean CRM
Mobile access
1CRM
9.0
Aptean CRM

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
Craig Cormier | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

  • There is currently no web portal or mobile front for this CRM package
  • The simplicity sometimes can be a hindrance to deeper data dives.
  • The tracking of contacts if a bit complicated as far as database design goes, making cross-platform integration more difficult.
Craig Cormier | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Craig Cormier | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Craig Cormier | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Aptean CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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