What users are saying about
52 Ratings
8 Ratings
52 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Aptean CRM

As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
Daniel Jhoseph | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Aptean CRM
9.2
Customer data management / contact management
1CRM
8.9
Aptean CRM
10.0
Workflow management
1CRM
9.3
Aptean CRM
9.0
Territory management
1CRM
8.9
Aptean CRM
9.0
Opportunity management
1CRM
9.2
Aptean CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Aptean CRM
9.0
Contract management
1CRM
8.6
Aptean CRM
10.0
Quote & order management
1CRM
9.1
Aptean CRM
9.0
Interaction tracking
1CRM
8.9
Aptean CRM
9.0
Channel / partner relationship management
1CRM
8.7
Aptean CRM
9.0

Customer Service & Support

1CRM
9.0
Aptean CRM
9.7
Case management
1CRM
8.6
Aptean CRM
9.0
Call center management
1CRM
9.1
Aptean CRM
10.0
Help desk management
1CRM
9.2
Aptean CRM
10.0

Marketing Automation

1CRM
8.8
Aptean CRM
9.5
Lead management
1CRM
9.0
Aptean CRM
10.0
Email marketing
1CRM
8.5
Aptean CRM
9.0

CRM Project Management

1CRM
9.1
Aptean CRM
9.0
Task management
1CRM
9.0
Aptean CRM
10.0
Billing and invoicing management
1CRM
9.1
Aptean CRM
9.0
Reporting
1CRM
9.2
Aptean CRM
8.0

CRM Reporting & Analytics

1CRM
9.2
Aptean CRM
9.0
Forecasting
1CRM
9.1
Aptean CRM
9.0
Pipeline visualization
1CRM
9.3
Aptean CRM
9.0
Customizable reports
1CRM
9.3
Aptean CRM
9.0

Customization

1CRM
8.9
Aptean CRM
9.0
Custom fields
1CRM
9.0
Aptean CRM
9.0
Custom objects
1CRM
9.1
Aptean CRM
9.0
Scripting environment
1CRM
8.7
Aptean CRM
9.0
API for custom integration
1CRM
9.0
Aptean CRM
9.0

Security

1CRM
9.2
Aptean CRM
8.5
Single sign-on capability
1CRM
9.2
Aptean CRM
9.0
Role-based user permissions
1CRM
9.1
Aptean CRM
8.0

Social CRM

1CRM
9.1
Aptean CRM
9.5
Social data
1CRM
8.9
Aptean CRM
10.0
Social engagement
1CRM
9.3
Aptean CRM
9.0

Integrations with 3rd-party Software

1CRM
8.4
Aptean CRM
9.5
Marketing automation
1CRM
8.2
Aptean CRM
10.0
Compensation management
1CRM
8.6
Aptean CRM
9.0

Platform

1CRM
7.9
Aptean CRM
9.0
Mobile access
1CRM
7.9
Aptean CRM
9.0

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Aptean CRM

  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
Craig Cormier | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Aptean CRM

  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
Daniel Jhoseph | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Aptean CRM

Aptean CRM 9.0
Based on 1 answer
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
Daniel Jhoseph | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Aptean CRM

Aptean CRM 9.0
Based on 1 answer
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
Daniel Jhoseph | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Aptean CRM

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Craig Cormier | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Aptean CRM

  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Craig Cormier | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Aptean CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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