What users are saying about
56 Ratings
13 Ratings
56 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 6.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 4 feature sets: Sales Force Automation, Customization, Security, Platform
  • Claritysoft ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics

Sales Force Automation

9.3

1CRM

93%
8.6

Claritysoft

86%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.3
93%
5 Ratings

Workflow management

9.6
96%
5 Ratings
9.0
90%
4 Ratings

Territory management

9.3
93%
5 Ratings
8.2
82%
4 Ratings

Opportunity management

9.6
96%
5 Ratings
8.8
88%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.5
85%
5 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
7.5
75%
5 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.0
90%
5 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.2
82%
4 Ratings

Customer Service & Support

9.6

1CRM

96%
10.0

Claritysoft

100%
1CRM ranks higher in 2/3 features

Case management

9.5
95%
5 Ratings
N/A
0 Ratings

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
10.0
100%
3 Ratings

Marketing Automation

8.5

1CRM

85%
8.8

Claritysoft

88%
Claritysoft ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.8
88%
4 Ratings

Email marketing

8.3
83%
5 Ratings
8.8
88%
4 Ratings

CRM Project Management

9.0

1CRM

90%
9.2

Claritysoft

92%
Claritysoft ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
10.0
100%
4 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.0
90%
3 Ratings

Reporting

9.4
94%
5 Ratings
8.5
85%
5 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.4

Claritysoft

94%
Claritysoft ranks higher in 2/3 features

Forecasting

8.8
88%
5 Ratings
9.0
90%
4 Ratings

Pipeline visualization

9.4
94%
5 Ratings
9.0
90%
4 Ratings

Customizable reports

9.1
91%
5 Ratings
10.0
100%
4 Ratings

Customization

8.9

1CRM

89%
8.8

Claritysoft

88%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
8.7
87%
5 Ratings

Custom objects

9.3
93%
4 Ratings
8.3
83%
4 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
9.4
94%
4 Ratings

Security

9.3

1CRM

93%
9.0

Claritysoft

90%
1CRM ranks higher in 1/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.5
85%
5 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.5
95%
5 Ratings

Social CRM

9.1

1CRM

91%

Claritysoft

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Claritysoft

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
6.5

Claritysoft

65%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
6.5
65%
4 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.5

Claritysoft

75%
5 Ratings

Usability

9.6

1CRM

96%
4 Ratings

Claritysoft

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Claritysoft

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$39 per month

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

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