What users are saying about
42 Ratings
9 Ratings
42 Ratings
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Score 8.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
Claritysoft
8.6
Customer data management / contact management
1CRM
8.7
Claritysoft
9.3
Workflow management
1CRM
9.0
Claritysoft
9.0
Territory management
1CRM
8.5
Claritysoft
8.3
Opportunity management
1CRM
8.9
Claritysoft
8.8
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Claritysoft
8.5
Contract management
1CRM
7.8
Claritysoft
Quote & order management
1CRM
8.9
Claritysoft
7.5
Interaction tracking
1CRM
8.7
Claritysoft
9.0
Channel / partner relationship management
1CRM
7.9
Claritysoft
8.3

Customer Service & Support

1CRM
8.6
Claritysoft
10.0
Case management
1CRM
8.7
Claritysoft
Call center management
1CRM
9.0
Claritysoft
Help desk management
1CRM
8.3
Claritysoft
10.0

Marketing Automation

1CRM
9.2
Claritysoft
8.8
Lead management
1CRM
9.2
Claritysoft
8.8
Email marketing
1CRM
9.2
Claritysoft
8.8

CRM Project Management

1CRM
9.0
Claritysoft
9.2
Task management
1CRM
8.7
Claritysoft
10.0
Billing and invoicing management
1CRM
8.7
Claritysoft
9.0
Reporting
1CRM
9.5
Claritysoft
8.5

CRM Reporting & Analytics

1CRM
9.1
Claritysoft
9.3
Forecasting
1CRM
8.8
Claritysoft
9.0
Pipeline visualization
1CRM
9.3
Claritysoft
9.0
Customizable reports
1CRM
9.2
Claritysoft
10.0

Customization

1CRM
8.3
Claritysoft
8.8
Custom fields
1CRM
8.3
Claritysoft
8.7
Custom objects
1CRM
8.7
Claritysoft
8.3
Scripting environment
1CRM
8.3
Claritysoft
API for custom integration
1CRM
7.9
Claritysoft
9.3

Security

1CRM
9.0
Claritysoft
9.0
Single sign-on capability
1CRM
8.8
Claritysoft
8.5
Role-based user permissions
1CRM
9.3
Claritysoft
9.5

Social CRM

1CRM
8.6
Claritysoft
Social data
1CRM
8.5
Claritysoft
Social engagement
1CRM
8.7
Claritysoft

Integrations with 3rd-party Software

1CRM
7.7
Claritysoft
Marketing automation
1CRM
7.5
Claritysoft
Compensation management
1CRM
7.8
Claritysoft

Platform

1CRM
7.2
Claritysoft
6.5
Mobile access
1CRM
7.2
Claritysoft
6.5

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Rating Summary

Likelihood to Recommend

1CRM
8.7
Claritysoft
8.5

Usability

1CRM
8.7
Claritysoft

Support Rating

1CRM
9.3
Claritysoft

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