What users are saying about
42 Ratings
23 Ratings
42 Ratings
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Score 8.7 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
Close
8.6
Customer data management / contact management
1CRM
8.7
Close
8.0
Workflow management
1CRM
9.0
Close
8.1
Territory management
1CRM
8.5
Close
8.0
Opportunity management
1CRM
8.9
Close
8.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Close
9.0
Contract management
1CRM
7.8
Close
10.0
Quote & order management
1CRM
8.9
Close
Interaction tracking
1CRM
8.7
Close
7.9
Channel / partner relationship management
1CRM
7.9
Close
9.7

Customer Service & Support

1CRM
8.6
Close
9.2
Case management
1CRM
8.7
Close
8.1
Call center management
1CRM
9.0
Close
9.7
Help desk management
1CRM
8.3
Close
10.0

Marketing Automation

1CRM
9.2
Close
9.2
Lead management
1CRM
9.2
Close
8.3
Email marketing
1CRM
9.2
Close
10.0

CRM Project Management

1CRM
9.0
Close
7.6
Task management
1CRM
8.7
Close
5.9
Billing and invoicing management
1CRM
8.7
Close
10.0
Reporting
1CRM
9.5
Close
7.0

CRM Reporting & Analytics

1CRM
9.1
Close
9.3
Forecasting
1CRM
8.8
Close
10.0
Pipeline visualization
1CRM
9.3
Close
8.0
Customizable reports
1CRM
9.2
Close
10.0

Customization

1CRM
8.3
Close
8.3
Custom fields
1CRM
8.3
Close
8.3
Custom objects
1CRM
8.7
Close
10.0
Scripting environment
1CRM
8.3
Close
8.1
API for custom integration
1CRM
7.9
Close
6.8

Security

1CRM
9.0
Close
7.8
Single sign-on capability
1CRM
8.8
Close
8.1
Role-based user permissions
1CRM
9.3
Close
7.5

Social CRM

1CRM
8.6
Close
10.0
Social data
1CRM
8.5
Close
10.0
Social engagement
1CRM
8.7
Close
10.0

Integrations with 3rd-party Software

1CRM
7.7
Close
7.0
Marketing automation
1CRM
7.5
Close
7.0
Compensation management
1CRM
7.8
Close

Platform

1CRM
7.2
Close
10.0
Mobile access
1CRM
7.2
Close
10.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$251
Basic$651
Professional$951
Business$1451
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing

Rating Summary

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