What users are saying about
56 Ratings
32 Ratings
56 Ratings
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Score 8.3 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
  • Close ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Social CRM, Platform

Sales Force Automation

9.3

1CRM

93%
8.8

Close

88%
1CRM ranks higher in 6/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.6
86%
7 Ratings

Workflow management

9.6
96%
5 Ratings
8.4
84%
7 Ratings

Territory management

9.3
93%
5 Ratings
8.0
80%
1 Rating

Opportunity management

9.6
96%
5 Ratings
8.9
89%
6 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.5
95%
7 Ratings

Contract management

8.8
88%
5 Ratings
10.0
100%
1 Rating

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
7.7
77%
7 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.7
97%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
9.3

Close

93%
1CRM ranks higher in 2/3 features

Case management

9.5
95%
5 Ratings
8.0
80%
3 Ratings

Call center management

10.0
100%
5 Ratings
10.0
100%
4 Ratings

Help desk management

9.3
93%
4 Ratings
10.0
100%
2 Ratings

Marketing Automation

8.5

1CRM

85%
9.4

Close

94%
Close ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.8
88%
5 Ratings

Email marketing

8.3
83%
5 Ratings
10.0
100%
4 Ratings

CRM Project Management

9.0

1CRM

90%
8.4

Close

84%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
7.3
73%
4 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
10.0
100%
1 Rating

Reporting

9.4
94%
5 Ratings
7.9
79%
4 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.3

Close

93%
1CRM ranks higher in 2/3 features

Forecasting

8.8
88%
5 Ratings
10.0
100%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
9.0
90%
5 Ratings

Customizable reports

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Customization

8.9

1CRM

89%
8.5

Close

85%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
8.6
86%
7 Ratings

Custom objects

9.3
93%
4 Ratings
10.0
100%
2 Ratings

Scripting environment

8.6
86%
4 Ratings
8.0
80%
3 Ratings

API for custom integration

8.7
87%
4 Ratings
7.4
74%
6 Ratings

Security

9.2

1CRM

92%
8.4

Close

84%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
3 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.9
89%
5 Ratings

Social CRM

9.1

1CRM

91%
10.0

Close

100%
Close ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
10.0
100%
1 Rating

Social engagement

9.2
92%
4 Ratings
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
8.2

Close

82%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
8.2
82%
3 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
10.0

Close

100%
Close ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.2

Close

92%
7 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.8

Close

88%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.8

Close

88%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Close

Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM.
Jason Janes | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Erik Zahnlecker | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Joe Gatto | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Close

Close 8.8
Based on 2 answers
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Close

Close 8.8
Based on 2 answers
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Ryan McCarty | TrustRadius Reviewer

Screenshots

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