56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
- Close ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Social CRM, Platform
Sales Force Automation

9.3
1CRM
93%

8.8
Close
88%
1CRM ranks higher in 6/9 features
1CRM ranks higher in 6/9 features
Customer data management / contact management

9.6
96%
5 Ratings

8.6
86%
7 Ratings
Workflow management

9.6
96%
5 Ratings

8.4
84%
7 Ratings
Territory management

9.3
93%
5 Ratings

8.0
80%
1 Rating
Opportunity management

9.6
96%
5 Ratings

8.9
89%
6 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

9.5
95%
7 Ratings
Contract management

8.8
88%
5 Ratings

10.0
100%
1 Rating
Quote & order management

9.6
96%
5 Ratings

N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings

7.7
77%
7 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

9.7
97%
3 Ratings
Customer Service & Support

9.6
1CRM
96%

9.3
Close
93%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Case management

9.5
95%
5 Ratings

8.0
80%
3 Ratings
Call center management

10.0
100%
5 Ratings

10.0
100%
4 Ratings
Help desk management

9.3
93%
4 Ratings

10.0
100%
2 Ratings
Marketing Automation

8.5
1CRM
85%

9.4
Close
94%
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

8.8
88%
5 Ratings
Email marketing

8.3
83%
5 Ratings

10.0
100%
4 Ratings
CRM Project Management

9.0
1CRM
90%

8.4
Close
84%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Task management

9.0
90%
5 Ratings

7.3
73%
4 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

10.0
100%
1 Rating
Reporting

9.4
94%
5 Ratings

7.9
79%
4 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

9.3
Close
93%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Forecasting

8.8
88%
5 Ratings

10.0
100%
1 Rating
Pipeline visualization

9.4
94%
5 Ratings

9.0
90%
5 Ratings
Customizable reports

9.1
91%
5 Ratings

9.0
90%
3 Ratings
Customization

8.9
1CRM
89%

8.5
Close
85%
1CRM ranks higher in 3/4 features
1CRM ranks higher in 3/4 features
Custom fields

9.0
90%
5 Ratings

8.6
86%
7 Ratings
Custom objects

9.3
93%
4 Ratings

10.0
100%
2 Ratings
Scripting environment

8.6
86%
4 Ratings

8.0
80%
3 Ratings
API for custom integration

8.7
87%
4 Ratings

7.4
74%
6 Ratings
Security

9.2
1CRM
92%

8.4
Close
84%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

8.0
80%
3 Ratings
Role-based user permissions

9.4
94%
5 Ratings

8.9
89%
5 Ratings
Social CRM

9.1
1CRM
91%

10.0
Close
100%
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

10.0
100%
1 Rating
Social engagement

9.2
92%
4 Ratings

10.0
100%
1 Rating
Integrations with 3rd-party Software

8.4
1CRM
84%

8.2
Close
82%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

8.2
82%
3 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

10.0
Close
100%
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

10.0
100%
1 Rating
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

9.2
Close
92%
7 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.8
Close
88%
2 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

8.8
Close
88%
2 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesClose
Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM.
Web Design & SEO Consultant
Bright AdviceManagement Consulting, 1-10 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Close
- Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
- Email sync. Syncs in real time with your email account, which is huge.
- Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Close
- Make it so one can set the time at which the emails go out.
- Make it easier to set up my workflow.
VP of Marketing & International Business Development
ePaymintsFinancial Services, 1-10 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Close
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$29 per user, monthly
Close Editions & Modules
Edition
Starter | $291 |
---|---|
Basic | $691 |
Professional | $991 |
Business | $1491 |
- per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Close
Close 8.8
Based on 2 answers
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesSupport Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Close
Close 8.8
Based on 2 answers
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesAlternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesClose
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Owner
Red Mill Creative Inc.Marketing & Advertising, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Close
- Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Sales Development Representative
Vibrant TechnologiesComputer Hardware, 11-50 employees