What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Contactability
6.3
Customer data management / contact management
1CRM
9.0
Contactability
6.0
Workflow management
1CRM
9.0
Contactability
7.0
Territory management
1CRM
9.0
Contactability
7.0
Opportunity management
1CRM
10.0
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Contactability
6.0
Contract management
1CRM
7.0
Contactability
5.0
Quote & order management
1CRM
10.0
Contactability
6.0
Interaction tracking
1CRM
9.0
Contactability
7.0
Channel / partner relationship management
1CRM
9.0
Contactability
6.0

Customer Service & Support

1CRM
9.3
Contactability
4.3
Case management
1CRM
10.0
Contactability
4.0
Call center management
1CRM
9.0
Contactability
5.0
Help desk management
1CRM
9.0
Contactability
4.0

Marketing Automation

1CRM
10.0
Contactability
6.0
Lead management
1CRM
10.0
Contactability
6.0
Email marketing
1CRM
10.0
Contactability
6.0

CRM Project Management

1CRM
9.7
Contactability
6.7
Task management
1CRM
9.0
Contactability
6.0
Billing and invoicing management
1CRM
10.0
Contactability
7.0
Reporting
1CRM
10.0
Contactability
7.0

CRM Reporting & Analytics

1CRM
9.0
Contactability
6.3
Forecasting
1CRM
8.0
Contactability
6.0
Pipeline visualization
1CRM
9.0
Contactability
7.0
Customizable reports
1CRM
10.0
Contactability
6.0

Customization

1CRM
8.5
Contactability
7.0
Custom fields
1CRM
8.0
Contactability
7.0
Custom objects
1CRM
8.0
Contactability
8.0
Scripting environment
1CRM
9.0
Contactability
6.0
API for custom integration
1CRM
9.0
Contactability

Security

1CRM
8.5
Contactability
6.5
Single sign-on capability
1CRM
8.0
Contactability
7.0
Role-based user permissions
1CRM
9.0
Contactability
6.0

Social CRM

1CRM
7.5
Contactability
7.0
Social data
1CRM
7.0
Contactability
6.0
Social engagement
1CRM
8.0
Contactability
8.0

Integrations with 3rd-party Software

1CRM
9.5
Contactability
7.0
Marketing automation
1CRM
9.0
Contactability
6.0
Compensation management
1CRM
10.0
Contactability
8.0

Platform

1CRM
9.0
Contactability
6.0
Mobile access
1CRM
9.0
Contactability
6.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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