What users are saying about
56 Ratings
56 Ratings
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Score 8.3 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
6.3

Contactability

63%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
6.0
60%
1 Rating

Workflow management

9.6
96%
5 Ratings
7.0
70%
1 Rating

Territory management

9.3
93%
5 Ratings
7.0
70%
1 Rating

Opportunity management

9.6
96%
5 Ratings
7.0
70%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
6.0
60%
1 Rating

Contract management

8.8
88%
5 Ratings
5.0
50%
1 Rating

Quote & order management

9.6
96%
5 Ratings
6.0
60%
1 Rating

Interaction tracking

9.6
96%
5 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
6.0
60%
1 Rating

Customer Service & Support

9.6

1CRM

96%
4.3

Contactability

43%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
4.0
40%
1 Rating

Call center management

10.0
100%
5 Ratings
5.0
50%
1 Rating

Help desk management

9.3
93%
4 Ratings
4.0
40%
1 Rating

Marketing Automation

8.5

1CRM

85%
6.0

Contactability

60%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
6.0
60%
1 Rating

Email marketing

8.3
83%
5 Ratings
6.0
60%
1 Rating

CRM Project Management

9.0

1CRM

90%
6.7

Contactability

67%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
6.0
60%
1 Rating

Billing and invoicing management

8.7
87%
5 Ratings
7.0
70%
1 Rating

Reporting

9.4
94%
5 Ratings
7.0
70%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
6.3

Contactability

63%
1CRM ranks higher in 3/3 features

Forecasting

8.8
88%
5 Ratings
6.0
60%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
7.0
70%
1 Rating

Customizable reports

9.1
91%
5 Ratings
6.0
60%
1 Rating

Customization

8.9

1CRM

89%
7.0

Contactability

70%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.0
70%
1 Rating

Custom objects

9.3
93%
4 Ratings
8.0
80%
1 Rating

Scripting environment

8.6
86%
4 Ratings
6.0
60%
1 Rating

API for custom integration

8.7
87%
4 Ratings
N/A
0 Ratings

Security

9.3

1CRM

93%
6.5

Contactability

65%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
7.0
70%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
6.0
60%
1 Rating

Social CRM

9.1

1CRM

91%
7.0

Contactability

70%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.0
60%
1 Rating

Social engagement

9.2
92%
4 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
7.0

Contactability

70%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
6.0
60%
1 Rating

Compensation management

8.6
86%
4 Ratings
8.0
80%
1 Rating

Platform

7.7

1CRM

77%
6.0

Contactability

60%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
6.0
60%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.0

Contactability

70%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

Contactability

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Contactability

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

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