What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

9.3
1CRM
93%

6.3
Contactability
63%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

6.0
60%
1 Rating
Workflow management

9.6
96%
5 Ratings

7.0
70%
1 Rating
Territory management

9.3
93%
5 Ratings

7.0
70%
1 Rating
Opportunity management

9.6
96%
5 Ratings

7.0
70%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

6.0
60%
1 Rating
Contract management

8.8
88%
5 Ratings

5.0
50%
1 Rating
Quote & order management

9.6
96%
5 Ratings

6.0
60%
1 Rating
Interaction tracking

9.6
96%
5 Ratings

7.0
70%
1 Rating
Channel / partner relationship management

9.1
91%
5 Ratings

6.0
60%
1 Rating
Customer Service & Support

9.6
1CRM
96%

4.3
Contactability
43%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

4.0
40%
1 Rating
Call center management

10.0
100%
5 Ratings

5.0
50%
1 Rating
Help desk management

9.3
93%
4 Ratings

4.0
40%
1 Rating
Marketing Automation

8.5
1CRM
85%

6.0
Contactability
60%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

6.0
60%
1 Rating
Email marketing

8.3
83%
5 Ratings

6.0
60%
1 Rating
CRM Project Management

9.0
1CRM
90%

6.7
Contactability
67%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

6.0
60%
1 Rating
Billing and invoicing management

8.7
87%
5 Ratings

7.0
70%
1 Rating
Reporting

9.4
94%
5 Ratings

7.0
70%
1 Rating
CRM Reporting & Analytics

9.1
1CRM
91%

6.3
Contactability
63%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.8
88%
5 Ratings

6.0
60%
1 Rating
Pipeline visualization

9.4
94%
5 Ratings

7.0
70%
1 Rating
Customizable reports

9.1
91%
5 Ratings

6.0
60%
1 Rating
Customization

8.9
1CRM
89%

7.0
Contactability
70%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

7.0
70%
1 Rating
Custom objects

9.3
93%
4 Ratings

8.0
80%
1 Rating
Scripting environment

8.6
86%
4 Ratings

6.0
60%
1 Rating
API for custom integration

8.7
87%
4 Ratings

N/A
0 Ratings
Security

9.3
1CRM
93%

6.5
Contactability
65%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

7.0
70%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings

6.0
60%
1 Rating
Social CRM

9.1
1CRM
91%

7.0
Contactability
70%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

6.0
60%
1 Rating
Social engagement

9.2
92%
4 Ratings

8.0
80%
1 Rating
Integrations with 3rd-party Software

8.4
1CRM
84%

7.0
Contactability
70%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

6.0
60%
1 Rating
Compensation management

8.6
86%
4 Ratings

8.0
80%
1 Rating
Platform

7.7
1CRM
77%

6.0
Contactability
60%
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

6.0
60%
1 Rating
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

7.0
Contactability
70%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings

Contactability
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

Contactability
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesContactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Contactability
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Contactability
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesContactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees