What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
Contactability
6.3
Customer data management / contact management
1CRM
9.0
Contactability
6.0
Workflow management
1CRM
9.0
Contactability
7.0
Territory management
1CRM
9.0
Contactability
7.0
Opportunity management
1CRM
9.5
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Contactability
6.0
Contract management
1CRM
8.0
Contactability
5.0
Quote & order management
1CRM
9.5
Contactability
6.0
Interaction tracking
1CRM
9.0
Contactability
7.0
Channel / partner relationship management
1CRM
9.0
Contactability
6.0
Customer Service & Support
1CRM
9.5
Contactability
4.3
Case management
1CRM
10.0
Contactability
4.0
Call center management
1CRM
9.5
Contactability
5.0
Help desk management
1CRM
9.0
Contactability
4.0
Marketing Automation
1CRM
10.0
Contactability
6.0
Lead management
1CRM
10.0
Contactability
6.0
Email marketing
1CRM
10.0
Contactability
6.0
CRM Project Management
1CRM
9.5
Contactability
6.7
Task management
1CRM
9.0
Contactability
6.0
Billing and invoicing management
1CRM
9.5
Contactability
7.0
Reporting
1CRM
10.0
Contactability
7.0
CRM Reporting & Analytics
1CRM
9.5
Contactability
6.3
Forecasting
1CRM
9.0
Contactability
6.0
Pipeline visualization
1CRM
9.5
Contactability
7.0
Customizable reports
1CRM
10.0
Contactability
6.0
Customization
1CRM
8.6
Contactability
7.0
Custom fields
1CRM
8.5
Contactability
7.0
Custom objects
1CRM
8.0
Contactability
8.0
Scripting environment
1CRM
9.0
Contactability
6.0
API for custom integration
1CRM
9.0
Contactability
—
Security
1CRM
9.3
Contactability
6.5
Single sign-on capability
1CRM
9.0
Contactability
7.0
Role-based user permissions
1CRM
9.5
Contactability
6.0
Social CRM
1CRM
7.5
Contactability
7.0
Social data
1CRM
7.0
Contactability
6.0
Social engagement
1CRM
8.0
Contactability
8.0
Integrations with 3rd-party Software
1CRM
9.5
Contactability
7.0
Marketing automation
1CRM
9.0
Contactability
6.0
Compensation management
1CRM
10.0
Contactability
8.0
Platform
1CRM
9.0
Contactability
6.0
Mobile access
1CRM
9.0
Contactability
6.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Contactability
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Contactability
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No