What users are saying about
56 Ratings
24 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
8.8

Dubsado

88%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.8
88%
8 Ratings

Workflow management

9.6
96%
5 Ratings
8.8
88%
9 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
8.7
87%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.9
89%
7 Ratings

Contract management

8.8
88%
5 Ratings
9.5
95%
9 Ratings

Quote & order management

9.6
96%
5 Ratings
9.0
90%
7 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.6
86%
7 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.0
80%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
8.3

Dubsado

83%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.3
73%
3 Ratings

Call center management

10.0
100%
5 Ratings
10.0
100%
1 Rating

Help desk management

9.3
93%
4 Ratings
7.5
75%
2 Ratings

Marketing Automation

8.5

1CRM

85%
7.9

Dubsado

79%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
7.9
79%
6 Ratings

Email marketing

8.3
83%
5 Ratings
N/A
0 Ratings

CRM Project Management

9.0

1CRM

90%
7.5

Dubsado

75%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
6.2
62%
8 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.4
84%
9 Ratings

Reporting

9.4
94%
5 Ratings
7.8
78%
7 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
7.8

Dubsado

78%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.6
86%
3 Ratings

Pipeline visualization

9.4
94%
5 Ratings
7.7
77%
6 Ratings

Customizable reports

9.1
91%
5 Ratings
7.1
71%
6 Ratings

Customization

8.9

1CRM

89%
8.2

Dubsado

82%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.5
85%
9 Ratings

Custom objects

9.3
93%
4 Ratings
8.6
86%
6 Ratings

Scripting environment

8.6
86%
4 Ratings
7.9
79%
2 Ratings

API for custom integration

8.7
87%
4 Ratings
7.9
79%
5 Ratings

Security

9.3

1CRM

93%
7.6

Dubsado

76%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
7.6
76%
3 Ratings

Role-based user permissions

9.4
94%
5 Ratings
7.6
76%
5 Ratings

Social CRM

9.1

1CRM

91%
5.6

Dubsado

56%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
5.6
56%
2 Ratings

Social engagement

9.2
92%
4 Ratings
5.6
56%
2 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
4.1

Dubsado

41%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
4.9
49%
3 Ratings

Compensation management

8.6
86%
4 Ratings
3.3
33%
2 Ratings

Platform

7.7

1CRM

77%
5.6

Dubsado

56%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
5.6
56%
2 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.4

Dubsado

94%
9 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.0

Dubsado

80%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings
8.8

Dubsado

88%
5 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.2

Dubsado

92%
5 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Dubsado

If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished.This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Dubsado

  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
Heather Herring | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Dubsado

  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Dubsado

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$35 Per Month [3 Users]

Dubsado Editions & Modules

Edition
Monthly Plan$35.001
Yearly Plan$350.002
  1. Per Month [3 Users]
  2. Per Year [3 Users]
Additional Pricing Details
For Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Dubsado

Dubsado 8.0
Based on 1 answer
There are some similar programs out there that are offering ambassador accounts.
🧁Mary BRANDT, M.A.🧁 | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Dubsado

Dubsado 8.8
Based on 5 answers
There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
Robyn MacNeill | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Dubsado

Dubsado 9.2
Based on 5 answers
The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
Emma Sparrow | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Dubsado

Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code.HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Dubsado

  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
Morgan Specht | TrustRadius Reviewer

Add comparison