56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Sales Force Automation

9.3
1CRM
93%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings
N/A
0 Ratings
Workflow management

9.5
95%
5 Ratings
N/A
0 Ratings
Territory management

9.3
93%
5 Ratings
N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
N/A
0 Ratings
Contract management

8.8
88%
5 Ratings
N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings
N/A
0 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
N/A
0 Ratings
Call center management

10.0
100%
5 Ratings
N/A
0 Ratings
Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings
Marketing Automation

8.5
1CRM
85%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings
N/A
0 Ratings
Email marketing

8.3
83%
5 Ratings
N/A
0 Ratings
CRM Project Management

9.0
1CRM
90%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
N/A
0 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings
Reporting

9.4
94%
5 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
N/A
0 Ratings
Pipeline visualization

9.4
94%
5 Ratings
N/A
0 Ratings
Customizable reports

9.2
92%
5 Ratings
N/A
0 Ratings
Customization

8.9
1CRM
89%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
N/A
0 Ratings
Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings
Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings
N/A
0 Ratings
Security

9.3
1CRM
93%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings
Role-based user permissions

9.4
94%
5 Ratings
N/A
0 Ratings
Social CRM

9.1
1CRM
91%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
N/A
0 Ratings
Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings
Platform

7.7
1CRM
77%
Hiver
Feature Set Not Supported
N/A
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
N/A
0 Ratings
Incident and problem management

1CRM
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 3/3 features
Hiver ranks higher in 3/3 features
Organize and prioritize service tickets

N/A
0 Ratings
9.0
90%
2 Ratings
Ticket creation and submission

N/A
0 Ratings
9.0
90%
2 Ratings
Ticket response

N/A
0 Ratings
9.0
90%
2 Ratings
Multi-Channel Help

1CRM
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 1/1 features
Hiver ranks higher in 1/1 features
Email support

N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- Hiver is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
10.0
Hiver
100%
2 Ratings
Usability

9.6
1CRM
96%
4 Ratings
Hiver
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings
Hiver
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesHiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14 /user/month
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month
Additional Pricing Details
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Hiver
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Hiver
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesHiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees