What users are saying about
37 Ratings
2 Ratings
37 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Hiver
Customer data management / contact management
1CRM
9.0
Hiver
Workflow management
1CRM
9.0
Hiver
Territory management
1CRM
9.0
Hiver
Opportunity management
1CRM
10.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Hiver
Contract management
1CRM
7.0
Hiver
Quote & order management
1CRM
10.0
Hiver
Interaction tracking
1CRM
9.0
Hiver
Channel / partner relationship management
1CRM
9.0
Hiver

Customer Service & Support

1CRM
9.3
Hiver
Case management
1CRM
10.0
Hiver
Call center management
1CRM
9.0
Hiver
Help desk management
1CRM
9.0
Hiver

Marketing Automation

1CRM
10.0
Hiver
Lead management
1CRM
10.0
Hiver
Email marketing
1CRM
10.0
Hiver

CRM Project Management

1CRM
9.7
Hiver
Task management
1CRM
9.0
Hiver
Billing and invoicing management
1CRM
10.0
Hiver
Reporting
1CRM
10.0
Hiver

CRM Reporting & Analytics

1CRM
9.0
Hiver
Forecasting
1CRM
8.0
Hiver
Pipeline visualization
1CRM
9.0
Hiver
Customizable reports
1CRM
10.0
Hiver

Customization

1CRM
8.5
Hiver
Custom fields
1CRM
8.0
Hiver
Custom objects
1CRM
8.0
Hiver
Scripting environment
1CRM
9.0
Hiver
API for custom integration
1CRM
9.0
Hiver

Security

1CRM
8.5
Hiver
Single sign-on capability
1CRM
8.0
Hiver
Role-based user permissions
1CRM
9.0
Hiver

Social CRM

1CRM
7.5
Hiver
Social data
1CRM
7.0
Hiver
Social engagement
1CRM
8.0
Hiver

Integrations with 3rd-party Software

1CRM
9.5
Hiver
Marketing automation
1CRM
9.0
Hiver
Compensation management
1CRM
10.0
Hiver

Platform

1CRM
9.0
Hiver
Mobile access
1CRM
9.0
Hiver

Incident and problem management

1CRM
Hiver
8.3
Organize and prioritize service tickets
1CRM
Hiver
5.0
Ticket creation and submission
1CRM
Hiver
10.0
Ticket response
1CRM
Hiver
10.0

Multi-Channel Help

1CRM
Hiver
10.0
Email support
1CRM
Hiver
10.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • Manage support emails with more transparency than Gmail Groups.
  • Communicate internally and alerting specific team members about specific inquiries.
  • Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Hiver

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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