1CRM vs. Hiver

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

• Sales management.
• Marketing management.

Incentivized

• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Incentivized

• It should also have voice commands.
• UX needs to be more interactive.
• Rest is great.

Incentivized

• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Incentivized

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

Incentivized

Easy to use

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

Incentivized

Support is there, can be slow at times.

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Incentivized

• It has overall increased sales productivity.
• Has reduced lead time for customer and made the deliveries faster and more efficient.

Incentivized

• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Incentivized