40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
Hiver
—
Customer data management / contact management
1CRM
9.0
Hiver
—
Workflow management
1CRM
9.0
Hiver
—
Territory management
1CRM
9.0
Hiver
—
Opportunity management
1CRM
9.5
Hiver
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Hiver
—
Contract management
1CRM
8.1
Hiver
—
Quote & order management
1CRM
9.5
Hiver
—
Interaction tracking
1CRM
9.0
Hiver
—
Channel / partner relationship management
1CRM
9.0
Hiver
—
Customer Service & Support
1CRM
9.5
Hiver
—
Case management
1CRM
10.0
Hiver
—
Call center management
1CRM
9.5
Hiver
—
Help desk management
1CRM
9.0
Hiver
—
Marketing Automation
1CRM
10.0
Hiver
—
Lead management
1CRM
10.0
Hiver
—
Email marketing
1CRM
10.0
Hiver
—
CRM Project Management
1CRM
9.5
Hiver
—
Task management
1CRM
9.0
Hiver
—
Billing and invoicing management
1CRM
9.5
Hiver
—
Reporting
1CRM
10.0
Hiver
—
CRM Reporting & Analytics
1CRM
9.5
Hiver
—
Forecasting
1CRM
9.1
Hiver
—
Pipeline visualization
1CRM
9.5
Hiver
—
Customizable reports
1CRM
10.0
Hiver
—
Customization
1CRM
8.6
Hiver
—
Custom fields
1CRM
8.5
Hiver
—
Custom objects
1CRM
8.0
Hiver
—
Scripting environment
1CRM
9.0
Hiver
—
API for custom integration
1CRM
9.0
Hiver
—
Security
1CRM
9.3
Hiver
—
Single sign-on capability
1CRM
9.1
Hiver
—
Role-based user permissions
1CRM
9.5
Hiver
—
Social CRM
1CRM
7.5
Hiver
—
Social data
1CRM
7.0
Hiver
—
Social engagement
1CRM
8.0
Hiver
—
Integrations with 3rd-party Software
1CRM
9.5
Hiver
—
Marketing automation
1CRM
9.0
Hiver
—
Compensation management
1CRM
10.0
Hiver
—
Platform
1CRM
9.0
Hiver
—
Mobile access
1CRM
9.0
Hiver
—
Incident and problem management
1CRM
—
Hiver
8.8
Organize and prioritize service tickets
1CRM
—
Hiver
8.0
Ticket creation and submission
1CRM
—
Hiver
9.3
Ticket response
1CRM
—
Hiver
9.3
Multi-Channel Help
1CRM
—
Hiver
9.3
Email support
1CRM
—
Hiver
9.3
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Hiver
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Hiver
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesScreenshots
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—1CRM Editions & Modules
—
Additional Pricing Details
—Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month