1CRM vs HoneyBook | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 8.8 out of 10

Based on 25 reviews and ratings

Feature Set Ratings

1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

9.3

1CRM

93%

7.3

HoneyBook

73%

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

6.9

69%

9 Ratings

Workflow management

9.5

95%

5 Ratings

6.7

67%

8 Ratings

Territory management

9.3

93%

5 Ratings

N/A

0 Ratings

Opportunity management

9.6

96%

5 Ratings

7.6

76%

8 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

7.2

72%

8 Ratings

Contract management

8.8

88%

5 Ratings

8.6

86%

9 Ratings

Quote & order management

9.6

96%

5 Ratings

7.9

79%

7 Ratings

Interaction tracking

9.6

96%

5 Ratings

6.3

63%

7 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

N/A

0 Ratings

Customer Service & Support

9.6

1CRM

96%

6.6

HoneyBook

66%

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

6.6

66%

5 Ratings

Call center management

10.0

100%

5 Ratings

N/A

0 Ratings

Help desk management

9.3

93%

4 Ratings

6.7

67%

6 Ratings

Marketing Automation

8.5

1CRM

85%

5.6

HoneyBook

56%

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

5.6

56%

7 Ratings

Email marketing

8.3

83%

5 Ratings

N/A

0 Ratings

CRM Project Management

9.0

1CRM

90%

6.6

HoneyBook

66%

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

5.6

56%

9 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

8.1

81%

8 Ratings

Reporting

9.4

94%

5 Ratings

6.3

63%

8 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

5.3

HoneyBook

53%

1CRM ranks higher in 3/3 features

Forecasting

8.9

89%

5 Ratings

N/A

0 Ratings

Pipeline visualization

9.4

94%

5 Ratings

N/A

0 Ratings

Customizable reports

9.2

92%

5 Ratings

5.3

53%

6 Ratings

Customization

8.9

1CRM

89%

6.9

HoneyBook

69%

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

7.6

76%

8 Ratings

Custom objects

9.3

93%

4 Ratings

6.1

61%

8 Ratings

Scripting environment

8.6

86%

4 Ratings

N/A

0 Ratings

API for custom integration

8.7

87%

4 Ratings

N/A

0 Ratings

Security

9.3

1CRM

93%

5.9

HoneyBook

59%

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

6.4

64%

6 Ratings

Role-based user permissions

9.4

94%

5 Ratings

5.4

54%

7 Ratings

Social CRM

9.1

1CRM

91%

HoneyBook

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

N/A

0 Ratings

Social engagement

9.2

92%

4 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

HoneyBook

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

N/A

0 Ratings

Compensation management

8.6

86%

4 Ratings

N/A

0 Ratings

Platform

7.7

1CRM

77%

7.2

HoneyBook

72%

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

7.2

72%

8 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

8.2

HoneyBook

82%

9 Ratings

1CRM

N/A

0 Ratings

9.0

HoneyBook

90%

1 Rating

1CRM

96%

4 Ratings

7.6

HoneyBook

76%

7 Ratings

1CRM

97%

4 Ratings

7.8

HoneyBook

78%

7 Ratings

Pros

Sales management.
Marketing management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
The app helps me feel connected to my leads and data while I'm away from my computer.

Read full review

Melody Alexander

Owner

Sparrow Creative StudiosMarketing & Advertising, 1-10 employees

View all 9 answers on this topic

Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

Read full review

Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

View all 5 answers on this topic

The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
The transaction fees for instant deposits are expensive.
[I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.

Read full review

Alyssa Parr

Founder & Creative Director

Luminescent Dreams, LLCMarketing & Advertising, 1-10 employees

View all 9 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition

Unlimited Plan - Annual	$390¹
$1 Promo	$1 Per Month²
Unlimited Plan - Monthly	$39³

Year
6 Months Promo Code = ONLY1
Month

Additional Pricing Details

For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

No score

No answers yet

No answers on this topic

HoneyBook 9.0

Based on 1 answer

Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.

Read full review

Verified User

Executive in Professional Services

Professional Training & Coaching Company, 1-10 employees

View all 1 answers on this topic

Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

Read full review

Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

View all 4 answers on this topic

HoneyBook 7.6

Based on 7 answers

This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.

Read full review

Verified User

Administrator in Corporate

Events Services Company, 11-50 employees

View all 7 answers on this topic

Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 4 answers on this topic

HoneyBook 7.8

Based on 7 answers

They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.

Read full review

Dana Sacco

Owner

i2iHype LLCManagement Consulting, 1-10 employees

View all 7 answers on this topic

Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

Read full review

Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

View all 5 answers on this topic

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.

Read full review

Verified User

Director in Professional Services

Media Production Company, 11-50 employees

View all 9 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

Workflow/task management has increased our bookings and saved lost opportunities by 25%.
Customization of brochures and contracts allows us to fully represent our brand through the sales process.

Read full review

Kristin Cole

Owner

Sound Wave EventsEvents Services, 11-50 employees

View all 9 answers on this topic

Screenshots

—

See All (7) HoneyBook Screenshots

1CRM

HoneyBook

1CRM

HoneyBook

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

HoneyBook

Case management

Call center management

Help desk management

1CRM

HoneyBook

Lead management

Email marketing

1CRM

HoneyBook

Task management

Billing and invoicing management

Reporting

1CRM

HoneyBook

Forecasting

Pipeline visualization

Customizable reports

1CRM

HoneyBook

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

HoneyBook

Single sign-on capability

Role-based user permissions

1CRM

HoneyBook

Social data

Social engagement

1CRM

HoneyBook

Marketing automation

Compensation management

1CRM

HoneyBook

Mobile access

1CRM

HoneyBook

1CRM

HoneyBook

1CRM

HoneyBook

1CRM

HoneyBook

Likelihood to Recommend

1CRM

HoneyBook

Pros

1CRM

HoneyBook

Cons

1CRM

HoneyBook

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

General