What users are saying about
40 Ratings
40 Ratings
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Score 8 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Sparkcentral, by Hootsuite

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Sparkcentral, by Hootsuite
Customer data management / contact management
1CRM
9.0
Sparkcentral, by Hootsuite
Workflow management
1CRM
9.0
Sparkcentral, by Hootsuite
Territory management
1CRM
9.0
Sparkcentral, by Hootsuite
Opportunity management
1CRM
9.5
Sparkcentral, by Hootsuite
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Sparkcentral, by Hootsuite
Contract management
1CRM
8.1
Sparkcentral, by Hootsuite
Quote & order management
1CRM
9.5
Sparkcentral, by Hootsuite
Interaction tracking
1CRM
9.0
Sparkcentral, by Hootsuite
Channel / partner relationship management
1CRM
9.0
Sparkcentral, by Hootsuite

Customer Service & Support

1CRM
9.5
Sparkcentral, by Hootsuite
Case management
1CRM
10.0
Sparkcentral, by Hootsuite
Call center management
1CRM
9.5
Sparkcentral, by Hootsuite
Help desk management
1CRM
9.0
Sparkcentral, by Hootsuite

Marketing Automation

1CRM
10.0
Sparkcentral, by Hootsuite
Lead management
1CRM
10.0
Sparkcentral, by Hootsuite
Email marketing
1CRM
10.0
Sparkcentral, by Hootsuite

CRM Project Management

1CRM
9.5
Sparkcentral, by Hootsuite
Task management
1CRM
9.0
Sparkcentral, by Hootsuite
Billing and invoicing management
1CRM
9.5
Sparkcentral, by Hootsuite
Reporting
1CRM
10.0
Sparkcentral, by Hootsuite

CRM Reporting & Analytics

1CRM
9.5
Sparkcentral, by Hootsuite
Forecasting
1CRM
9.1
Sparkcentral, by Hootsuite
Pipeline visualization
1CRM
9.5
Sparkcentral, by Hootsuite
Customizable reports
1CRM
10.0
Sparkcentral, by Hootsuite

Customization

1CRM
8.6
Sparkcentral, by Hootsuite
Custom fields
1CRM
8.5
Sparkcentral, by Hootsuite
Custom objects
1CRM
8.0
Sparkcentral, by Hootsuite
Scripting environment
1CRM
9.0
Sparkcentral, by Hootsuite
API for custom integration
1CRM
9.0
Sparkcentral, by Hootsuite

Security

1CRM
9.3
Sparkcentral, by Hootsuite
Single sign-on capability
1CRM
9.1
Sparkcentral, by Hootsuite
Role-based user permissions
1CRM
9.5
Sparkcentral, by Hootsuite

Social CRM

1CRM
7.5
Sparkcentral, by Hootsuite
Social data
1CRM
7.0
Sparkcentral, by Hootsuite
Social engagement
1CRM
8.0
Sparkcentral, by Hootsuite

Integrations with 3rd-party Software

1CRM
9.5
Sparkcentral, by Hootsuite
Marketing automation
1CRM
9.0
Sparkcentral, by Hootsuite
Compensation management
1CRM
10.0
Sparkcentral, by Hootsuite

Platform

1CRM
9.0
Sparkcentral, by Hootsuite
Mobile access
1CRM
9.0
Sparkcentral, by Hootsuite

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Sparkcentral, by Hootsuite

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 9.0
Based on 4 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Sparkcentral, by Hootsuite

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sparkcentral, by Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

1CRM
9.0
Sparkcentral, by Hootsuite
9.9

Likelihood to Renew

1CRM
Sparkcentral, by Hootsuite
8.7

Usability

1CRM
9.0
Sparkcentral, by Hootsuite

Support Rating

1CRM
10.0
Sparkcentral, by Hootsuite
9.0

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