What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
33 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Infor CloudSuite CRM
7.8
Customer data management / contact management
1CRM
9.0
Infor CloudSuite CRM
8.4
Workflow management
1CRM
9.0
Infor CloudSuite CRM
9.9
Territory management
1CRM
9.0
Infor CloudSuite CRM
5.4
Opportunity management
1CRM
10.0
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Infor CloudSuite CRM
5.4
Contract management
1CRM
7.0
Infor CloudSuite CRM
5.7
Quote & order management
1CRM
10.0
Infor CloudSuite CRM
7.3
Interaction tracking
1CRM
9.0
Infor CloudSuite CRM
9.9
Channel / partner relationship management
1CRM
9.0
Infor CloudSuite CRM
9.7

Customer Service & Support

1CRM
9.3
Infor CloudSuite CRM
8.3
Case management
1CRM
10.0
Infor CloudSuite CRM
10.0
Call center management
1CRM
9.0
Infor CloudSuite CRM
5.0
Help desk management
1CRM
9.0
Infor CloudSuite CRM
10.0

Marketing Automation

1CRM
10.0
Infor CloudSuite CRM
2.5
Lead management
1CRM
10.0
Infor CloudSuite CRM
3.9
Email marketing
1CRM
10.0
Infor CloudSuite CRM
1.0

CRM Project Management

1CRM
9.7
Infor CloudSuite CRM
4.2
Task management
1CRM
9.0
Infor CloudSuite CRM
7.1
Billing and invoicing management
1CRM
10.0
Infor CloudSuite CRM
3.6
Reporting
1CRM
10.0
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

1CRM
9.0
Infor CloudSuite CRM
4.2
Forecasting
1CRM
8.0
Infor CloudSuite CRM
3.6
Pipeline visualization
1CRM
9.0
Infor CloudSuite CRM
7.0
Customizable reports
1CRM
10.0
Infor CloudSuite CRM
2.1

Customization

1CRM
8.5
Infor CloudSuite CRM
8.5
Custom fields
1CRM
8.0
Infor CloudSuite CRM
9.9
Custom objects
1CRM
8.0
Infor CloudSuite CRM
7.0
Scripting environment
1CRM
9.0
Infor CloudSuite CRM
7.2
API for custom integration
1CRM
9.0
Infor CloudSuite CRM
10.0

Security

1CRM
8.5
Infor CloudSuite CRM
9.9
Single sign-on capability
1CRM
8.0
Infor CloudSuite CRM
10.0
Role-based user permissions
1CRM
9.0
Infor CloudSuite CRM
9.9

Social CRM

1CRM
7.5
Infor CloudSuite CRM
3.5
Social data
1CRM
7.0
Infor CloudSuite CRM
4.0
Social engagement
1CRM
8.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

1CRM
9.5
Infor CloudSuite CRM
2.9
Marketing automation
1CRM
9.0
Infor CloudSuite CRM
3.0
Compensation management
1CRM
10.0
Infor CloudSuite CRM
2.7

Platform

1CRM
9.0
Infor CloudSuite CRM
5.0
Mobile access
1CRM
9.0
Infor CloudSuite CRM
5.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Infor CloudSuite CRM
8.8

Likelihood to Renew

1CRM
Infor CloudSuite CRM
9.0

Usability

1CRM
Infor CloudSuite CRM
7.8

Reliability and Availability

1CRM
Infor CloudSuite CRM
9.0

Support Rating

1CRM
Infor CloudSuite CRM
8.0

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