1CRM vs Infor CloudSuite CRM | TrustRadius

What users are saying about

Score 8 out of 10

Based on 40 reviews and ratings

Score 9.2 out of 10

Based on 33 reviews and ratings

Feature Rating Comparison

1CRM

Infor CloudSuite CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Infor CloudSuite CRM

Case management

Call center management

Help desk management

1CRM

Infor CloudSuite CRM

Lead management

Email marketing

1CRM

Infor CloudSuite CRM

Task management

Billing and invoicing management

Reporting

1CRM

Infor CloudSuite CRM

Forecasting

Pipeline visualization

Customizable reports

1CRM

Infor CloudSuite CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Infor CloudSuite CRM

Single sign-on capability

Role-based user permissions

1CRM

Infor CloudSuite CRM

Social data

Social engagement

1CRM

Infor CloudSuite CRM

Marketing automation

Compensation management

1CRM

Infor CloudSuite CRM

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.

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MIS Director

Garden Ridge Technology LLCBiotechnology, 11-50 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.

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Executive Sales Team Manager

Organic ValleyFood & Beverages, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Infor CloudSuite CRM 9.0

Based on 8 answers

Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.

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Verified User

Administrator in Marketing

201-500 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Infor CloudSuite CRM 7.8

Based on 4 answers

It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.

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Chairman & CEO

eDriven StudiosOnline Media, 1-10 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Infor CloudSuite CRM 8.0

Based on 1 answer

We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive

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Product Support Manager

ParishSOFTComputer Software, 51-200 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.

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Senior Account Manager

Bedford Cost SegregationCommercial Real Estate, 11-50 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
Slightly lower TCO than other CRMs.
Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 1-10 employees

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Screenshots

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See All (6) Infor CloudSuite CRM Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

1CRM

Infor CloudSuite CRM

1CRM

Infor CloudSuite CRM

1CRM

Infor CloudSuite CRM

1CRM

Infor CloudSuite CRM

1CRM

Infor CloudSuite CRM

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