What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 33 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Infor CloudSuite CRM
If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
Product Support Manager
ParishSOFTComputer Software, 51-200 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
Infor CloudSuite CRM
7.8
Customer data management / contact management
1CRM
9.0
Infor CloudSuite CRM
8.4
Workflow management
1CRM
9.0
Infor CloudSuite CRM
10.0
Territory management
1CRM
9.0
Infor CloudSuite CRM
5.4
Opportunity management
1CRM
9.5
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Infor CloudSuite CRM
5.4
Contract management
1CRM
8.0
Infor CloudSuite CRM
5.7
Quote & order management
1CRM
9.5
Infor CloudSuite CRM
7.3
Interaction tracking
1CRM
9.0
Infor CloudSuite CRM
10.0
Channel / partner relationship management
1CRM
9.0
Infor CloudSuite CRM
10.0
Customer Service & Support
1CRM
9.5
Infor CloudSuite CRM
8.3
Case management
1CRM
10.0
Infor CloudSuite CRM
10.0
Call center management
1CRM
9.5
Infor CloudSuite CRM
5.0
Help desk management
1CRM
9.0
Infor CloudSuite CRM
10.0
Marketing Automation
1CRM
10.0
Infor CloudSuite CRM
2.5
Lead management
1CRM
10.0
Infor CloudSuite CRM
3.9
Email marketing
1CRM
10.0
Infor CloudSuite CRM
1.0
CRM Project Management
1CRM
9.5
Infor CloudSuite CRM
4.2
Task management
1CRM
9.0
Infor CloudSuite CRM
7.1
Billing and invoicing management
1CRM
9.5
Infor CloudSuite CRM
3.6
Reporting
1CRM
10.0
Infor CloudSuite CRM
2.1
CRM Reporting & Analytics
1CRM
9.5
Infor CloudSuite CRM
4.2
Forecasting
1CRM
9.0
Infor CloudSuite CRM
3.6
Pipeline visualization
1CRM
9.5
Infor CloudSuite CRM
7.0
Customizable reports
1CRM
10.0
Infor CloudSuite CRM
2.1
Customization
1CRM
8.6
Infor CloudSuite CRM
8.5
Custom fields
1CRM
8.5
Infor CloudSuite CRM
10.0
Custom objects
1CRM
8.0
Infor CloudSuite CRM
7.0
Scripting environment
1CRM
9.0
Infor CloudSuite CRM
7.2
API for custom integration
1CRM
9.0
Infor CloudSuite CRM
10.0
Security
1CRM
9.3
Infor CloudSuite CRM
10.0
Single sign-on capability
1CRM
9.0
Infor CloudSuite CRM
10.0
Role-based user permissions
1CRM
9.5
Infor CloudSuite CRM
10.0
Social CRM
1CRM
7.5
Infor CloudSuite CRM
3.5
Social data
1CRM
7.0
Infor CloudSuite CRM
4.0
Social engagement
1CRM
8.0
Infor CloudSuite CRM
3.0
Integrations with 3rd-party Software
1CRM
9.5
Infor CloudSuite CRM
2.9
Marketing automation
1CRM
9.0
Infor CloudSuite CRM
3.0
Compensation management
1CRM
10.0
Infor CloudSuite CRM
2.7
Platform
1CRM
9.0
Infor CloudSuite CRM
5.0
Mobile access
1CRM
9.0
Infor CloudSuite CRM
5.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Infor CloudSuite CRM
- Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
- Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
- Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
MIS Director
Garden Ridge Technology LLCBiotechnology, 11-50 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Infor CloudSuite CRM
- InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
- The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
- I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Executive Sales Team Manager
Organic ValleyFood & Beverages, 501-1000 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Infor CloudSuite CRM
Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.

Verified User
Administrator in Marketing
201-500 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Infor CloudSuite CRM
Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
Chairman & CEO
eDriven StudiosOnline Media, 1-10 employees
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Infor CloudSuite CRM
Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
Product Support Manager
ParishSOFTComputer Software, 51-200 employees
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Infor CloudSuite CRM
We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Senior Account Manager
Bedford Cost SegregationCommercial Real Estate, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Infor CloudSuite CRM
- It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
- Slightly lower TCO than other CRMs.
- Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employeesScreenshots
1CRM
—Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Infor CloudSuite CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No