What users are saying about
37 Ratings
1 Ratings
37 Ratings
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Score 7.8 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

The cost is a little higher than other CRM software options, so IRIS CRM is better suited for larger organizations. It is great when multiple departments and functions are accessing sales data, as the software is fairly comprehensive in retention of sales related data. It is also great for generation of processing stats and simple reports. Calculation of rolling opportunities data is made easy. It is less appropriate for smaller sized companies with many novice users looking for high levels of customization. The software is highly capable, but the company isn't as well established as some others so some custom features can take time to implement.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
IRIS CRM
9.1
Customer data management / contact management
1CRM
9.0
IRIS CRM
10.0
Workflow management
1CRM
9.0
IRIS CRM
10.0
Territory management
1CRM
9.0
IRIS CRM
9.0
Opportunity management
1CRM
10.0
IRIS CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
IRIS CRM
8.0
Contract management
1CRM
7.0
IRIS CRM
9.0
Quote & order management
1CRM
10.0
IRIS CRM
9.0
Interaction tracking
1CRM
9.0
IRIS CRM
8.0
Channel / partner relationship management
1CRM
9.0
IRIS CRM
9.0

Customer Service & Support

1CRM
9.3
IRIS CRM
9.0
Case management
1CRM
10.0
IRIS CRM
9.0
Call center management
1CRM
9.0
IRIS CRM
Help desk management
1CRM
9.0
IRIS CRM
9.0

Marketing Automation

1CRM
10.0
IRIS CRM
8.0
Lead management
1CRM
10.0
IRIS CRM
8.0
Email marketing
1CRM
10.0
IRIS CRM

CRM Project Management

1CRM
9.7
IRIS CRM
9.7
Task management
1CRM
9.0
IRIS CRM
9.0
Billing and invoicing management
1CRM
10.0
IRIS CRM
10.0
Reporting
1CRM
10.0
IRIS CRM
10.0

CRM Reporting & Analytics

1CRM
9.0
IRIS CRM
9.3
Forecasting
1CRM
8.0
IRIS CRM
10.0
Pipeline visualization
1CRM
9.0
IRIS CRM
10.0
Customizable reports
1CRM
10.0
IRIS CRM
8.0

Customization

1CRM
8.5
IRIS CRM
8.5
Custom fields
1CRM
8.0
IRIS CRM
8.0
Custom objects
1CRM
8.0
IRIS CRM
8.0
Scripting environment
1CRM
9.0
IRIS CRM
9.0
API for custom integration
1CRM
9.0
IRIS CRM
9.0

Security

1CRM
8.5
IRIS CRM
9.5
Single sign-on capability
1CRM
8.0
IRIS CRM
10.0
Role-based user permissions
1CRM
9.0
IRIS CRM
9.0

Social CRM

1CRM
7.5
IRIS CRM
Social data
1CRM
7.0
IRIS CRM
Social engagement
1CRM
8.0
IRIS CRM

Integrations with 3rd-party Software

1CRM
9.5
IRIS CRM
Marketing automation
1CRM
9.0
IRIS CRM
Compensation management
1CRM
10.0
IRIS CRM

Platform

1CRM
9.0
IRIS CRM
9.0
Mobile access
1CRM
9.0
IRIS CRM
9.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

No answers on this topic

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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