What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
JDA Commerce Suite
Customer data management / contact management
1CRM
9.0
JDA Commerce Suite
Workflow management
1CRM
9.0
JDA Commerce Suite
Territory management
1CRM
9.0
JDA Commerce Suite
Opportunity management
1CRM
10.0
JDA Commerce Suite
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
JDA Commerce Suite
Contract management
1CRM
7.0
JDA Commerce Suite
Quote & order management
1CRM
10.0
JDA Commerce Suite
Interaction tracking
1CRM
9.0
JDA Commerce Suite
Channel / partner relationship management
1CRM
9.0
JDA Commerce Suite

Customer Service & Support

1CRM
9.3
JDA Commerce Suite
Case management
1CRM
10.0
JDA Commerce Suite
Call center management
1CRM
9.0
JDA Commerce Suite
Help desk management
1CRM
9.0
JDA Commerce Suite

Marketing Automation

1CRM
10.0
JDA Commerce Suite
Lead management
1CRM
10.0
JDA Commerce Suite
Email marketing
1CRM
10.0
JDA Commerce Suite

CRM Project Management

1CRM
9.7
JDA Commerce Suite
Task management
1CRM
9.0
JDA Commerce Suite
Billing and invoicing management
1CRM
10.0
JDA Commerce Suite
Reporting
1CRM
10.0
JDA Commerce Suite

CRM Reporting & Analytics

1CRM
9.0
JDA Commerce Suite
Forecasting
1CRM
8.0
JDA Commerce Suite
Pipeline visualization
1CRM
9.0
JDA Commerce Suite
Customizable reports
1CRM
10.0
JDA Commerce Suite

Customization

1CRM
8.5
JDA Commerce Suite
Custom fields
1CRM
8.0
JDA Commerce Suite
Custom objects
1CRM
8.0
JDA Commerce Suite
Scripting environment
1CRM
9.0
JDA Commerce Suite
API for custom integration
1CRM
9.0
JDA Commerce Suite

Security

1CRM
8.5
JDA Commerce Suite
Single sign-on capability
1CRM
8.0
JDA Commerce Suite
Role-based user permissions
1CRM
9.0
JDA Commerce Suite

Social CRM

1CRM
7.5
JDA Commerce Suite
Social data
1CRM
7.0
JDA Commerce Suite
Social engagement
1CRM
8.0
JDA Commerce Suite

Integrations with 3rd-party Software

1CRM
9.5
JDA Commerce Suite
Marketing automation
1CRM
9.0
JDA Commerce Suite
Compensation management
1CRM
10.0
JDA Commerce Suite

Platform

1CRM
9.0
JDA Commerce Suite
Mobile access
1CRM
9.0
JDA Commerce Suite

Online Storefront

1CRM
JDA Commerce Suite
7.0
Product catalog & listings
1CRM
JDA Commerce Suite
7.0
Product management
1CRM
JDA Commerce Suite
7.0
Bulk product upload
1CRM
JDA Commerce Suite
7.0
Website integration
1CRM
JDA Commerce Suite
7.0

eCommerce Marketing

1CRM
JDA Commerce Suite
7.0
Promotions & discounts
1CRM
JDA Commerce Suite
7.0

eCommerce Business Management

1CRM
JDA Commerce Suite
7.0
Order processing
1CRM
JDA Commerce Suite
7.0
Inventory management
1CRM
JDA Commerce Suite
7.0
Shipping
1CRM
JDA Commerce Suite
7.0
Custom functionality
1CRM
JDA Commerce Suite
7.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

JDA Commerce Suite

  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

JDA Commerce Suite

  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

JDA Commerce Suite

The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

JDA Commerce Suite

  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

JDA Commerce Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

1CRM
9.0
JDA Commerce Suite
7.0

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