What users are saying about
56 Ratings
56 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
5.1

LexisNexis InterAction

51%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.0
80%
1 Rating

Workflow management

9.6
96%
5 Ratings
3.0
30%
1 Rating

Territory management

9.3
93%
5 Ratings
3.0
30%
1 Rating

Opportunity management

9.6
96%
5 Ratings
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.0
80%
1 Rating

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
3.0
30%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
6.0
60%
1 Rating

Customer Service & Support

9.6

1CRM

96%
8.7

LexisNexis InterAction

87%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.0
80%
1 Rating

Call center management

10.0
100%
5 Ratings
9.0
90%
1 Rating

Help desk management

9.3
93%
4 Ratings
9.0
90%
1 Rating

Marketing Automation

8.5

1CRM

85%
8.0

LexisNexis InterAction

80%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
7.0
70%
1 Rating

Email marketing

8.3
83%
5 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

1CRM

90%
4.7

LexisNexis InterAction

47%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
5.0
50%
1 Rating

Billing and invoicing management

8.7
87%
5 Ratings
4.0
40%
1 Rating

Reporting

9.4
94%
5 Ratings
5.0
50%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
4.3

LexisNexis InterAction

43%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
4.0
40%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
4.0
40%
1 Rating

Customizable reports

9.1
91%
5 Ratings
5.0
50%
1 Rating

Customization

8.9

1CRM

89%
4.3

LexisNexis InterAction

43%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
4.0
40%
1 Rating

Custom objects

9.3
93%
4 Ratings
4.0
40%
1 Rating

Scripting environment

8.6
86%
4 Ratings
4.0
40%
1 Rating

API for custom integration

8.7
87%
4 Ratings
5.0
50%
1 Rating

Security

9.3

1CRM

93%
8.0

LexisNexis InterAction

80%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
1 Rating

Social CRM

9.1

1CRM

91%
4.5

LexisNexis InterAction

45%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
4.0
40%
1 Rating

Social engagement

9.2
92%
4 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
5.0

LexisNexis InterAction

50%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
5.0
50%
1 Rating

Compensation management

8.6
86%
4 Ratings
5.0
50%
1 Rating

Platform

7.7

1CRM

77%
5.0

LexisNexis InterAction

50%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

LexisNexis InterAction

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

LexisNexis InterAction

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

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