What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 12 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

9.3
1CRM
93%
5.1
LexisNexis InterAction
51%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings
8.0
80%
1 Rating
Workflow management

9.6
96%
5 Ratings
3.0
30%
1 Rating
Territory management

9.3
93%
5 Ratings
3.0
30%
1 Rating
Opportunity management

9.6
96%
5 Ratings
5.0
50%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.0
80%
1 Rating
Contract management

8.8
88%
5 Ratings
N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings
3.0
30%
1 Rating
Channel / partner relationship management

9.1
91%
5 Ratings
6.0
60%
1 Rating
Customer Service & Support

9.6
1CRM
96%
8.7
LexisNexis InterAction
87%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
8.0
80%
1 Rating
Call center management

10.0
100%
5 Ratings
9.0
90%
1 Rating
Help desk management

9.3
93%
4 Ratings
9.0
90%
1 Rating
Marketing Automation

8.5
1CRM
85%
8.0
LexisNexis InterAction
80%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings
7.0
70%
1 Rating
Email marketing

8.3
83%
5 Ratings
9.0
90%
1 Rating
CRM Project Management

9.0
1CRM
90%
4.7
LexisNexis InterAction
47%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
5.0
50%
1 Rating
Billing and invoicing management

8.7
87%
5 Ratings
4.0
40%
1 Rating
Reporting

9.4
94%
5 Ratings
5.0
50%
1 Rating
CRM Reporting & Analytics

9.1
1CRM
91%
4.3
LexisNexis InterAction
43%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
4.0
40%
1 Rating
Pipeline visualization

9.4
94%
5 Ratings
4.0
40%
1 Rating
Customizable reports

9.1
91%
5 Ratings
5.0
50%
1 Rating
Customization

8.9
1CRM
89%
4.3
LexisNexis InterAction
43%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
4.0
40%
1 Rating
Custom objects

9.3
93%
4 Ratings
4.0
40%
1 Rating
Scripting environment

8.6
86%
4 Ratings
4.0
40%
1 Rating
API for custom integration

8.7
87%
4 Ratings
5.0
50%
1 Rating
Security

9.3
1CRM
93%
8.0
LexisNexis InterAction
80%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
1 Rating
Social CRM

9.1
1CRM
91%
4.5
LexisNexis InterAction
45%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
4.0
40%
1 Rating
Social engagement

9.2
92%
4 Ratings
5.0
50%
1 Rating
Integrations with 3rd-party Software

8.4
1CRM
84%
5.0
LexisNexis InterAction
50%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings
5.0
50%
1 Rating
Compensation management

8.6
86%
4 Ratings
5.0
50%
1 Rating
Platform

7.7
1CRM
77%
5.0
LexisNexis InterAction
50%
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
5.0
50%
1 Rating
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
6.0
LexisNexis InterAction
60%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings
LexisNexis InterAction
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings
LexisNexis InterAction
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesLexisNexis InterAction
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
- Collects contact information from incoming employees
- Synchronizes with Outlook contacts
- Separate interface for marketing and casual users

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
LexisNexis InterAction
- The Windows app for marketing could be more wizard driven and simpler
- Technical support documentation is lacking in up to date information

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—LexisNexis InterAction
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesLexisNexis InterAction
No answers on this topic
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
- I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employees