What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 12 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
LexisNexis InterAction
5.1
Customer data management / contact management
1CRM
9.0
LexisNexis InterAction
8.0
Workflow management
1CRM
9.0
LexisNexis InterAction
3.0
Territory management
1CRM
9.0
LexisNexis InterAction
3.0
Opportunity management
1CRM
9.5
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
LexisNexis InterAction
8.0
Contract management
1CRM
8.0
LexisNexis InterAction
—
Quote & order management
1CRM
9.5
LexisNexis InterAction
—
Interaction tracking
1CRM
9.0
LexisNexis InterAction
3.0
Channel / partner relationship management
1CRM
9.0
LexisNexis InterAction
6.0
Customer Service & Support
1CRM
9.5
LexisNexis InterAction
8.7
Case management
1CRM
10.0
LexisNexis InterAction
8.0
Call center management
1CRM
9.5
LexisNexis InterAction
9.0
Help desk management
1CRM
9.0
LexisNexis InterAction
9.0
Marketing Automation
1CRM
10.0
LexisNexis InterAction
8.0
Lead management
1CRM
10.0
LexisNexis InterAction
7.0
Email marketing
1CRM
10.0
LexisNexis InterAction
9.0
CRM Project Management
1CRM
9.5
LexisNexis InterAction
4.7
Task management
1CRM
9.0
LexisNexis InterAction
5.0
Billing and invoicing management
1CRM
9.5
LexisNexis InterAction
4.0
Reporting
1CRM
10.0
LexisNexis InterAction
5.0
CRM Reporting & Analytics
1CRM
9.5
LexisNexis InterAction
4.3
Forecasting
1CRM
9.0
LexisNexis InterAction
4.0
Pipeline visualization
1CRM
9.5
LexisNexis InterAction
4.0
Customizable reports
1CRM
10.0
LexisNexis InterAction
5.0
Customization
1CRM
8.6
LexisNexis InterAction
4.3
Custom fields
1CRM
8.5
LexisNexis InterAction
4.0
Custom objects
1CRM
8.0
LexisNexis InterAction
4.0
Scripting environment
1CRM
9.0
LexisNexis InterAction
4.0
API for custom integration
1CRM
9.0
LexisNexis InterAction
5.0
Security
1CRM
9.3
LexisNexis InterAction
8.0
Single sign-on capability
1CRM
9.0
LexisNexis InterAction
8.0
Role-based user permissions
1CRM
9.5
LexisNexis InterAction
8.0
Social CRM
1CRM
7.5
LexisNexis InterAction
4.5
Social data
1CRM
7.0
LexisNexis InterAction
4.0
Social engagement
1CRM
8.0
LexisNexis InterAction
5.0
Integrations with 3rd-party Software
1CRM
9.5
LexisNexis InterAction
5.0
Marketing automation
1CRM
9.0
LexisNexis InterAction
5.0
Compensation management
1CRM
10.0
LexisNexis InterAction
5.0
Platform
1CRM
9.0
LexisNexis InterAction
5.0
Mobile access
1CRM
9.0
LexisNexis InterAction
5.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
LexisNexis InterAction
- Collects contact information from incoming employees
- Synchronizes with Outlook contacts
- Separate interface for marketing and casual users

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
- The Windows app for marketing could be more wizard driven and simpler
- Technical support documentation is lacking in up to date information

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
No answers on this topic
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
LexisNexis InterAction
- I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—LexisNexis InterAction
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No