What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
LexisNexis InterAction
5.1
Customer data management / contact management
1CRM
9.0
LexisNexis InterAction
8.0
Workflow management
1CRM
9.0
LexisNexis InterAction
3.0
Territory management
1CRM
9.0
LexisNexis InterAction
3.0
Opportunity management
1CRM
10.0
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
LexisNexis InterAction
8.0
Contract management
1CRM
7.0
LexisNexis InterAction
Quote & order management
1CRM
10.0
LexisNexis InterAction
Interaction tracking
1CRM
9.0
LexisNexis InterAction
3.0
Channel / partner relationship management
1CRM
9.0
LexisNexis InterAction
6.0

Customer Service & Support

1CRM
9.3
LexisNexis InterAction
8.7
Case management
1CRM
10.0
LexisNexis InterAction
8.0
Call center management
1CRM
9.0
LexisNexis InterAction
9.0
Help desk management
1CRM
9.0
LexisNexis InterAction
9.0

Marketing Automation

1CRM
10.0
LexisNexis InterAction
8.0
Lead management
1CRM
10.0
LexisNexis InterAction
7.0
Email marketing
1CRM
10.0
LexisNexis InterAction
9.0

CRM Project Management

1CRM
9.7
LexisNexis InterAction
4.7
Task management
1CRM
9.0
LexisNexis InterAction
5.0
Billing and invoicing management
1CRM
10.0
LexisNexis InterAction
4.0
Reporting
1CRM
10.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

1CRM
9.0
LexisNexis InterAction
4.3
Forecasting
1CRM
8.0
LexisNexis InterAction
4.0
Pipeline visualization
1CRM
9.0
LexisNexis InterAction
4.0
Customizable reports
1CRM
10.0
LexisNexis InterAction
5.0

Customization

1CRM
8.5
LexisNexis InterAction
4.3
Custom fields
1CRM
8.0
LexisNexis InterAction
4.0
Custom objects
1CRM
8.0
LexisNexis InterAction
4.0
Scripting environment
1CRM
9.0
LexisNexis InterAction
4.0
API for custom integration
1CRM
9.0
LexisNexis InterAction
5.0

Security

1CRM
8.5
LexisNexis InterAction
8.0
Single sign-on capability
1CRM
8.0
LexisNexis InterAction
8.0
Role-based user permissions
1CRM
9.0
LexisNexis InterAction
8.0

Social CRM

1CRM
7.5
LexisNexis InterAction
4.5
Social data
1CRM
7.0
LexisNexis InterAction
4.0
Social engagement
1CRM
8.0
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

1CRM
9.5
LexisNexis InterAction
5.0
Marketing automation
1CRM
9.0
LexisNexis InterAction
5.0
Compensation management
1CRM
10.0
LexisNexis InterAction
5.0

Platform

1CRM
9.0
LexisNexis InterAction
5.0
Mobile access
1CRM
9.0
LexisNexis InterAction
5.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
LexisNexis InterAction
6.0

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