What users are saying about
63 Ratings
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Top Rated
2727 Ratings
63 Ratings
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Score 7.6 out of 100

monday.com

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Top Rated
2727 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    1CRM

    95%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Territory management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Contract management

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.6

    1CRM

    96%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Case management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Call center management

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.2

    1CRM

    82%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Lead management

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Email marketing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.9

    1CRM

    89%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.8

    1CRM

    88%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Forecasting

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    1CRM

    88%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 4/4 features

    Custom fields

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Security

    8.9

    1CRM

    89%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Single sign-on capability

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Social CRM

    8.9

    1CRM

    89%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Social data

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Social engagement

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.2

    1CRM

    82%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Marketing automation

    8.1
    81%
    4 Ratings
    N/A
    0 Ratings

    Compensation management

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Platform

    7.5

    1CRM

    75%

    monday.com

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 1/1 features

    Mobile access

    7.5
    75%
    4 Ratings
    N/A
    0 Ratings

    Project Management

    1CRM

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1245 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1078 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    710 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1055 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1066 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1226 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    659 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    995 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    881 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    990 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    589 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    630 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    542 Ratings

    Professional Services Automation

    1CRM

    Feature Set Not Supported
    N/A
    7.6

    monday.com

    76%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    364 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    244 Ratings

    Attribute Ratings

    • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.7

    1CRM

    97%
    5 Ratings
    8.9

    monday.com

    89%
    1253 Ratings

    Likelihood to Renew

    1CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    13 Ratings

    Usability

    9.7

    1CRM

    97%
    4 Ratings
    8.7

    monday.com

    87%
    1186 Ratings

    Availability

    1CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    5 Ratings

    Performance

    1CRM

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    5 Ratings

    Support Rating

    9.7

    1CRM

    97%
    4 Ratings
    8.3

    monday.com

    83%
    1132 Ratings

    Online Training

    1CRM

    N/A
    0 Ratings
    8.4

    monday.com

    84%
    3 Ratings

    Implementation Rating

    1CRM

    N/A
    0 Ratings
    8.0

    monday.com

    80%
    7 Ratings

    Configurability

    1CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Ease of integration

    1CRM

    N/A
    0 Ratings
    6.2

    monday.com

    62%
    4 Ratings

    Product Scalability

    1CRM

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    5 Ratings

    Vendor post-sale

    1CRM

    N/A
    0 Ratings
    6.8

    monday.com

    68%
    5 Ratings

    Vendor pre-sale

    1CRM

    N/A
    0 Ratings
    7.1

    monday.com

    71%
    5 Ratings

    Likelihood to Recommend

    Converge Technology Solutions

    While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
    Read full review

    monday.com

    Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
    Read full review

    Pros

    Converge Technology Solutions

    • Sales management.
    • Marketing management.
    Read full review

    monday.com

    • Flexible enough to fit our processes rather than making us change what we are familiar with.
    • Remote access... whether on a PC or a mobile device, it is accessible anywhere. This would have been a great thing to adopt at the beginning of the Covid Pandemic.
    • If things change, or if we come up with new ideas, we can add them to our workflow rather than find out we need to start over!
    • We have been using monday.com for less than a year now, and it has replaced the systems that we created and changed over the last 17 years. I don't think our old systems would have held up much longer.
    Read full review

    Cons

    Converge Technology Solutions

    • It should also have voice commands.
    • UX needs to be more interactive.
    • Rest is great.
    Read full review

    monday.com

    • You can tag people when they aren't part of a board, which means they won't see the update. It would be good for there to either be a warning that the person you're tagging isn't on the board or an automatic pop up asking if you'd like to add them to the board so they can see your update.
    • The mobile app does not update in real time with the web version. It is a real struggle to constantly have them out of sync, such that I tend to avoid using the app unless I know a specific project that I want to look up and refresh my memory about. Trying to use the My Work section is basically useless on mobile because you'll have projects you completed days ago showing up as if you never began them.
    Read full review

    Pricing Details

    1CRM

    Starting Price

    $15 per month

    Editions & Modules

    1CRM editions and modules pricing
    EditionModules
    FreeFree trial1
    Startup$152
    Startup+$233
    Professional$334
    Enterprise$395

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Try 1CRM free for 30 days, no credit card required

    monday.com

    Starting Price

    $0 Contact us

    Editions & Modules

    monday.com editions and modules pricing
    EditionModules
    Basic81
    Standard102
    Pro163
    Enterprise04

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Yearly plan: Save 18% Monthly plan also available

    Try for free

    Likelihood to Renew

    Converge Technology Solutions

    No answers on this topic

    monday.com

    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Read full review

    Usability

    Converge Technology Solutions

    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Read full review

    monday.com

    A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
    Read full review

    Reliability and Availability

    Converge Technology Solutions

    No answers on this topic

    monday.com

    There have only been 2 instances in the past year where monday.com was down.
    Read full review

    Performance

    Converge Technology Solutions

    No answers on this topic

    monday.com

    Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
    Read full review

    Support Rating

    Converge Technology Solutions

    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Read full review

    monday.com

    After a quick evaluation, I really wanted to use monday.com but since its primary use is for teams and collaboration I put it aside for a while and continued to evaluate other tools. In total frustration, I reached out to their support who very graciously and quickly made me aware of how I could utilize monday.com as a freelance team of one. Quick response and I got exactly the help I needed. Otherwise, I've never needed help or support as it's super intuitive to set up and start using.
    Read full review

    Online Training

    Converge Technology Solutions

    No answers on this topic

    monday.com

    To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
    Read full review

    Implementation Rating

    Converge Technology Solutions

    No answers on this topic

    monday.com

    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Read full review

    Alternatives Considered

    Converge Technology Solutions

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Read full review

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Read full review

    Scalability

    Converge Technology Solutions

    No answers on this topic

    monday.com

    For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
    Read full review

    Return on Investment

    Converge Technology Solutions

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Read full review

    monday.com

    • monday.com has enabled our geographically dispersed team to collaborate as effectively — or maybe more effectively — as if we all shared the same office.
    • The increase in productivity and accountability for our work has increased substantially since we deployed monday.com.
    • The ROI of monday.com is very high.
    Read full review

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