What users are saying about
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
195 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

monday.com

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
monday.com
Customer data management / contact management
1CRM
9.0
monday.com
Workflow management
1CRM
9.0
monday.com
Territory management
1CRM
9.0
monday.com
Opportunity management
1CRM
10.0
monday.com
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
monday.com
Contract management
1CRM
7.0
monday.com
Quote & order management
1CRM
10.0
monday.com
Interaction tracking
1CRM
9.0
monday.com
Channel / partner relationship management
1CRM
9.0
monday.com

Customer Service & Support

1CRM
9.3
monday.com
Case management
1CRM
10.0
monday.com
Call center management
1CRM
9.0
monday.com
Help desk management
1CRM
9.0
monday.com

Marketing Automation

1CRM
10.0
monday.com
Lead management
1CRM
10.0
monday.com
Email marketing
1CRM
10.0
monday.com

CRM Project Management

1CRM
9.7
monday.com
Task management
1CRM
9.0
monday.com
Billing and invoicing management
1CRM
10.0
monday.com
Reporting
1CRM
10.0
monday.com

CRM Reporting & Analytics

1CRM
9.0
monday.com
Forecasting
1CRM
8.0
monday.com
Pipeline visualization
1CRM
9.0
monday.com
Customizable reports
1CRM
10.0
monday.com

Customization

1CRM
8.5
monday.com
Custom fields
1CRM
8.0
monday.com
Custom objects
1CRM
8.0
monday.com
Scripting environment
1CRM
9.0
monday.com
API for custom integration
1CRM
9.0
monday.com

Security

1CRM
8.5
monday.com
Single sign-on capability
1CRM
8.0
monday.com
Role-based user permissions
1CRM
9.0
monday.com

Social CRM

1CRM
7.5
monday.com
Social data
1CRM
7.0
monday.com
Social engagement
1CRM
8.0
monday.com

Integrations with 3rd-party Software

1CRM
9.5
monday.com
Marketing automation
1CRM
9.0
monday.com
Compensation management
1CRM
10.0
monday.com

Platform

1CRM
9.0
monday.com
Mobile access
1CRM
9.0
monday.com

Project Management

1CRM
monday.com
8.2
Task Management
1CRM
monday.com
9.2
Resource Management
1CRM
monday.com
8.3
Gantt Charts
1CRM
monday.com
8.3
Scheduling
1CRM
monday.com
8.1
Workflow Automation
1CRM
monday.com
8.0
Team Collaboration
1CRM
monday.com
9.1
Support for Agile Methodology
1CRM
monday.com
8.0
Support for Waterfall Methodology
1CRM
monday.com
7.0
Document Management
1CRM
monday.com
7.7
Email integration
1CRM
monday.com
7.9
Mobile Access
1CRM
monday.com
7.9
Timesheet Tracking
1CRM
monday.com
8.1
Change request and Case Management
1CRM
monday.com
8.3

Professional Services Automation

1CRM
monday.com
8.1
Quotes/estimates
1CRM
monday.com
8.2
Project & financial reporting
1CRM
monday.com
8.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.9
Based on 57 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.4
Based on 4 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Rating Summary

Add comparison