What users are saying about
37 Ratings
28 Ratings
37 Ratings
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Score 8 out of 100
28 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Odoo
Customer data management / contact management
1CRM
9.0
Odoo
Workflow management
1CRM
9.0
Odoo
Territory management
1CRM
9.0
Odoo
Opportunity management
1CRM
10.0
Odoo
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Odoo
Contract management
1CRM
7.0
Odoo
Quote & order management
1CRM
10.0
Odoo
Interaction tracking
1CRM
9.0
Odoo
Channel / partner relationship management
1CRM
9.0
Odoo

Customer Service & Support

1CRM
9.3
Odoo
Case management
1CRM
10.0
Odoo
Call center management
1CRM
9.0
Odoo
Help desk management
1CRM
9.0
Odoo

Marketing Automation

1CRM
10.0
Odoo
Lead management
1CRM
10.0
Odoo
Email marketing
1CRM
10.0
Odoo

CRM Project Management

1CRM
9.7
Odoo
Task management
1CRM
9.0
Odoo
Billing and invoicing management
1CRM
10.0
Odoo
Reporting
1CRM
10.0
Odoo

CRM Reporting & Analytics

1CRM
9.0
Odoo
Forecasting
1CRM
8.0
Odoo
Pipeline visualization
1CRM
9.0
Odoo
Customizable reports
1CRM
10.0
Odoo

Customization

1CRM
8.5
Odoo
8.4
Custom fields
1CRM
8.0
Odoo
Custom objects
1CRM
8.0
Odoo
Scripting environment
1CRM
9.0
Odoo
API for custom integration
1CRM
9.0
Odoo
8.2
Plug-ins
1CRM
Odoo
8.6

Security

1CRM
8.5
Odoo
8.9
Single sign-on capability
1CRM
8.0
Odoo
8.4
Role-based user permissions
1CRM
9.0
Odoo
9.3

Social CRM

1CRM
7.5
Odoo
Social data
1CRM
7.0
Odoo
Social engagement
1CRM
8.0
Odoo

Integrations with 3rd-party Software

1CRM
9.5
Odoo
Marketing automation
1CRM
9.0
Odoo
Compensation management
1CRM
10.0
Odoo

Platform

1CRM
9.0
Odoo
Mobile access
1CRM
9.0
Odoo

Payroll Management

1CRM
Odoo
7.0
Pay calculation
1CRM
Odoo
7.6
Benefit plan administration
1CRM
Odoo
6.0
Direct deposit files
1CRM
Odoo
6.7
Salary revision and increment management
1CRM
Odoo
7.1
Reimbursement management
1CRM
Odoo
7.5

Reporting & Analytics

1CRM
Odoo
8.7
Dashboards
1CRM
Odoo
9.3
Standard reports
1CRM
Odoo
9.1
Custom reports
1CRM
Odoo
7.7

General Ledger and Configurable Accounting

1CRM
Odoo
8.5
Accounts payable
1CRM
Odoo
8.9
Accounts receivable
1CRM
Odoo
8.9
Global Financial Support
1CRM
Odoo
7.4
Primary and Secondary Ledgers
1CRM
Odoo
8.7
Intercompany Accounting
1CRM
Odoo
8.5
Localizations
1CRM
Odoo
7.7
Journals and Reconciliations
1CRM
Odoo
8.8
Enterprise Accounting
1CRM
Odoo
8.4
Configurable Accounting
1CRM
Odoo
8.8
Centralized Rules Framework
1CRM
Odoo
8.5
Standardized Processes
1CRM
Odoo
9.1

Inventory Management

1CRM
Odoo
8.5
Inventory tracking
1CRM
Odoo
8.9
Automatic reordering
1CRM
Odoo
7.8
Location management
1CRM
Odoo
8.8
Manufacturing module
1CRM
Odoo
8.6

Order Management

1CRM
Odoo
8.7
Pricing
1CRM
Odoo
9.3
Order entry
1CRM
Odoo
8.8
Credit card processing
1CRM
Odoo
8.3
Cost of goods sold
1CRM
Odoo
8.5
Order Orchestration
1CRM
Odoo
8.1
End-to-end order visibility
1CRM
Odoo
8.9
Order exception Resolution
1CRM
Odoo
8.8

Subledger and Financial Process

1CRM
Odoo
8.5
Automated Invoice Processing
1CRM
Odoo
8.9
Shared Services Payments
1CRM
Odoo
8.7
Billings Management
1CRM
Odoo
8.8
Customer Receipt Applications
1CRM
Odoo
8.3
Customer Collections
1CRM
Odoo
8.9
Revenue Recognition
1CRM
Odoo
8.9
Cash Management
1CRM
Odoo
7.3
Asset Management
1CRM
Odoo
8.1
Travel & Expense Management
1CRM
Odoo
7.5
Budgetary Control & Encumbrance Accounting
1CRM
Odoo
8.7
Period Close
1CRM
Odoo
8.7
Transactions Tax
1CRM
Odoo
9.1
Subledger Reconciliations
1CRM
Odoo
8.7
3rd Party Accounting Systems
1CRM
Odoo
8.5

Project Financial Management

1CRM
Odoo
7.6
Budgeting and Forecasting
1CRM
Odoo
7.9
Project Costing
1CRM
Odoo
8.5
Cost Capture
1CRM
Odoo
7.6
Capital Project Management
1CRM
Odoo
7.4
Customer Invoicing
1CRM
Odoo
8.5
Customer Contract Compliance
1CRM
Odoo
8.1
Project Revenue Recognition
1CRM
Odoo
7.9
Project Financial Performance Analysis
1CRM
Odoo
8.0
Project Financials Dashboard
1CRM
Odoo
7.5
Real-time Financial Reporting
1CRM
Odoo
7.6
Embedded Business Intelligence
1CRM
Odoo
6.1
Project Planning Collaboration
1CRM
Odoo
6.3

Project Execution Management

1CRM
Odoo
7.9
Project Planning and Scheduling
1CRM
Odoo
9.0
Project Manager Dashboard
1CRM
Odoo
9.1
Resource Manager Dashboard
1CRM
Odoo
8.8
Task Insight for Project Managers
1CRM
Odoo
8.8
Project Manager Mobile Functionality
1CRM
Odoo
8.4
Team Member Task Collaboration
1CRM
Odoo
8.6
Team Member Mobile Functionality
1CRM
Odoo
8.4
Project Candidate Search
1CRM
Odoo
7.2
Project Candidate Comparison and Analysis
1CRM
Odoo
7.2
Defineable Resource Pools
1CRM
Odoo
6.8
Defineable Resource Pools
1CRM
Odoo
6.4
Talent Profiles
1CRM
Odoo
6.9
Real-Time Project Reporting
1CRM
Odoo
7.2
Absence Management
1CRM
Odoo
7.9
Product Lifecycle Management
1CRM
Odoo
8.1

Grants Management

1CRM
Odoo
7.2
Award Lifecycle Management
1CRM
Odoo
7.2
Spending Control
1CRM
Odoo
6.9
Indirect Cost Management
1CRM
Odoo
7.2
Billing
1CRM
Odoo
7.6

Procurement

1CRM
Odoo
8.1
Sourcing Team Collaboration
1CRM
Odoo
8.3
Sourcing Analysis
1CRM
Odoo
7.6
Bids Analyzed and Compared
1CRM
Odoo
7.4
Catalog Shopping E-Commerce for Employees
1CRM
Odoo
8.1
Contract Authoring
1CRM
Odoo
8.2
Contract Compliance Management
1CRM
Odoo
8.3
Contract History
1CRM
Odoo
8.2
Contract Renewal Automation
1CRM
Odoo
7.8
Contract Repository
1CRM
Odoo
8.4
Contract Standardization and Enforcement
1CRM
Odoo
8.1
Electronic Signatures
1CRM
Odoo
8.1
Invoice Automated Matching
1CRM
Odoo
8.4
Purchasing Risk and Compliance Management
1CRM
Odoo
8.5
Requisitions-to-Purchase Orders Integrated
1CRM
Odoo
8.2
Spend Compliance Management
1CRM
Odoo
7.7
Supplier Assessment
1CRM
Odoo
8.3
Supplier Communication and Collaboration
1CRM
Odoo
8.3
Supplier Management
1CRM
Odoo
7.9
Supplier Portal
1CRM
Odoo
8.3

Risk Management

1CRM
Odoo
9.3
Risk Repository
1CRM
Odoo
9.6
Control Management
1CRM
Odoo
9.6
Control Mapping
1CRM
Odoo
8.6
Control Efficiency Assessments
1CRM
Odoo
8.7
Automated Control Assessments
1CRM
Odoo
9.6
Assessment Capture
1CRM
Odoo
8.6
Issue Detection
1CRM
Odoo
9.6
Automatic Notification
1CRM
Odoo
9.9
Remediation and Certification
1CRM
Odoo
9.6

Logistics

1CRM
Odoo
6.4
Transportation Planning and Optimization
1CRM
Odoo
6.0
Transportation Sourcing Management
1CRM
Odoo
6.1
Transportation Process Integration
1CRM
Odoo
6.0
Transportation Execution Management
1CRM
Odoo
6.0
Freight Payment Automation
1CRM
Odoo
6.0
Trade Management
1CRM
Odoo
6.0
Trade Regulatory Compliance Management
1CRM
Odoo
5.0
Customs Entry Management
1CRM
Odoo
7.0
Customs Document Management
1CRM
Odoo
7.0
Customs Document Collaboration
1CRM
Odoo
7.0
Fulfillment Management
1CRM
Odoo
6.7
Inventory Visibility
1CRM
Odoo
7.4
Warehouse Workforce Management
1CRM
Odoo
7.4

Manufacturing

1CRM
Odoo
8.2
Production Process Design
1CRM
Odoo
7.8
Supply Chain Business Flows
1CRM
Odoo
8.6
Production Management
1CRM
Odoo
8.1
Contracted Manufacturing Management
1CRM
Odoo
7.6
Configuration Management
1CRM
Odoo
8.6
Work Definition
1CRM
Odoo
8.0
Work Execution
1CRM
Odoo
8.4
Advanced Fulfillment
1CRM
Odoo
7.9
Manufacturing Costs
1CRM
Odoo
8.6

Supply Chain

1CRM
Odoo
8.5
Forecasting
1CRM
Odoo
8.5
Inventory Planning
1CRM
Odoo
8.5
Multi-tier Supply Chain Planning
1CRM
Odoo
8.5
Performance Monitoring
1CRM
Odoo
8.5

Product Lifecycle Management

1CRM
Odoo
7.5
Ideation Management
1CRM
Odoo
7.0
Requirements Management
1CRM
Odoo
7.1
Proposal Management
1CRM
Odoo
7.5
Innovation Portfolio Management
1CRM
Odoo
7.0
Product Master Data Management
1CRM
Odoo
7.4
Vendor Portal
1CRM
Odoo
8.3
Project Portfolio Management
1CRM
Odoo
8.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Rating Summary

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