What users are saying about
52 Ratings
52 Ratings
52 Ratings
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Score 8.9 out of 100
52 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Odoo

Odoo is good for different departments but I find it extremely helpful when running the costs of the quarter from a Sales and Marketing perspective and managing the budget to ensure we stay within our means. Everything is well detailed, and the support from the team is good so when we are creating reports to check spend, they are able to build customised reports and dashboards for us and allow us to simply tweak them. It is less appropriate when we require something drastic changed, as although they can build customised items for us, they are quite limited in what criteria can be added.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Odoo
Customer data management / contact management
1CRM
8.9
Odoo
Workflow management
1CRM
9.3
Odoo
Territory management
1CRM
8.9
Odoo
Opportunity management
1CRM
9.2
Odoo
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Odoo
Contract management
1CRM
8.6
Odoo
Quote & order management
1CRM
9.1
Odoo
Interaction tracking
1CRM
8.9
Odoo
Channel / partner relationship management
1CRM
8.7
Odoo

Customer Service & Support

1CRM
9.0
Odoo
Case management
1CRM
8.6
Odoo
Call center management
1CRM
9.1
Odoo
Help desk management
1CRM
9.2
Odoo

Marketing Automation

1CRM
8.8
Odoo
Lead management
1CRM
9.0
Odoo
Email marketing
1CRM
8.5
Odoo

CRM Project Management

1CRM
9.1
Odoo
Task management
1CRM
9.0
Odoo
Billing and invoicing management
1CRM
9.1
Odoo
Reporting
1CRM
9.2
Odoo

CRM Reporting & Analytics

1CRM
9.2
Odoo
Forecasting
1CRM
9.1
Odoo
Pipeline visualization
1CRM
9.3
Odoo
Customizable reports
1CRM
9.3
Odoo

Customization

1CRM
8.9
Odoo
8.3
Custom fields
1CRM
9.0
Odoo
Custom objects
1CRM
9.1
Odoo
Scripting environment
1CRM
8.7
Odoo
API for custom integration
1CRM
9.0
Odoo
8.1
Plug-ins
1CRM
Odoo
8.4

Security

1CRM
9.2
Odoo
8.3
Single sign-on capability
1CRM
9.2
Odoo
8.0
Role-based user permissions
1CRM
9.1
Odoo
8.6

Social CRM

1CRM
9.1
Odoo
Social data
1CRM
8.9
Odoo
Social engagement
1CRM
9.3
Odoo

Integrations with 3rd-party Software

1CRM
8.4
Odoo
Marketing automation
1CRM
8.2
Odoo
Compensation management
1CRM
8.6
Odoo

Platform

1CRM
7.9
Odoo
Mobile access
1CRM
7.9
Odoo

Payroll Management

1CRM
Odoo
8.5
Pay calculation
1CRM
Odoo
8.4
Benefit plan administration
1CRM
Odoo
8.2
Direct deposit files
1CRM
Odoo
8.3
Salary revision and increment management
1CRM
Odoo
8.8
Reimbursement management
1CRM
Odoo
8.9

Reporting & Analytics

1CRM
Odoo
7.7
Dashboards
1CRM
Odoo
7.7
Standard reports
1CRM
Odoo
8.0
Custom reports
1CRM
Odoo
7.2

General Ledger and Configurable Accounting

1CRM
Odoo
8.3
Accounts payable
1CRM
Odoo
8.3
Accounts receivable
1CRM
Odoo
8.0
Global Financial Support
1CRM
Odoo
7.8
Primary and Secondary Ledgers
1CRM
Odoo
7.7
Intercompany Accounting
1CRM
Odoo
7.7
Localizations
1CRM
Odoo
8.2
Journals and Reconciliations
1CRM
Odoo
8.3
Enterprise Accounting
1CRM
Odoo
9.4
Configurable Accounting
1CRM
Odoo
8.3
Centralized Rules Framework
1CRM
Odoo
9.1
Standardized Processes
1CRM
Odoo
8.4

Inventory Management

1CRM
Odoo
8.4
Inventory tracking
1CRM
Odoo
8.0
Automatic reordering
1CRM
Odoo
8.3
Location management
1CRM
Odoo
8.6
Manufacturing module
1CRM
Odoo
8.6

Order Management

1CRM
Odoo
8.8
Pricing
1CRM
Odoo
8.8
Order entry
1CRM
Odoo
7.9
Credit card processing
1CRM
Odoo
9.1
Cost of goods sold
1CRM
Odoo
8.8
Order Orchestration
1CRM
Odoo
8.5
End-to-end order visibility
1CRM
Odoo
9.3
Order exception Resolution
1CRM
Odoo
9.1

Subledger and Financial Process

1CRM
Odoo
8.2
Automated Invoice Processing
1CRM
Odoo
8.3
Shared Services Payments
1CRM
Odoo
8.3
Billings Management
1CRM
Odoo
8.4
Customer Receipt Applications
1CRM
Odoo
7.9
Customer Collections
1CRM
Odoo
8.5
Revenue Recognition
1CRM
Odoo
8.5
Cash Management
1CRM
Odoo
7.6
Asset Management
1CRM
Odoo
8.1
Travel & Expense Management
1CRM
Odoo
8.4
Budgetary Control & Encumbrance Accounting
1CRM
Odoo
8.3
Period Close
1CRM
Odoo
8.3
Transactions Tax
1CRM
Odoo
8.0
Subledger Reconciliations
1CRM
Odoo
8.3
3rd Party Accounting Systems
1CRM
Odoo
7.6

Project Financial Management

1CRM
Odoo
8.3
Budgeting and Forecasting
1CRM
Odoo
8.4
Project Costing
1CRM
Odoo
8.9
Cost Capture
1CRM
Odoo
8.0
Capital Project Management
1CRM
Odoo
8.9
Customer Invoicing
1CRM
Odoo
8.5
Customer Contract Compliance
1CRM
Odoo
8.4
Project Revenue Recognition
1CRM
Odoo
8.0
Project Financial Performance Analysis
1CRM
Odoo
7.6
Project Financials Dashboard
1CRM
Odoo
8.3
Real-time Financial Reporting
1CRM
Odoo
8.0
Embedded Business Intelligence
1CRM
Odoo
8.2
Project Planning Collaboration
1CRM
Odoo
7.8

Project Execution Management

1CRM
Odoo
8.1
Project Planning and Scheduling
1CRM
Odoo
8.7
Project Manager Dashboard
1CRM
Odoo
8.7
Resource Manager Dashboard
1CRM
Odoo
8.4
Task Insight for Project Managers
1CRM
Odoo
9.1
Project Manager Mobile Functionality
1CRM
Odoo
8.3
Team Member Task Collaboration
1CRM
Odoo
7.1
Team Member Mobile Functionality
1CRM
Odoo
7.6
Project Candidate Search
1CRM
Odoo
8.1
Project Candidate Comparison and Analysis
1CRM
Odoo
8.1
Defineable Resource Pools
1CRM
Odoo
7.2
Defineable Resource Pools
1CRM
Odoo
8.3
Talent Profiles
1CRM
Odoo
7.3
Real-Time Project Reporting
1CRM
Odoo
8.4
Absence Management
1CRM
Odoo
7.9
Product Lifecycle Management
1CRM
Odoo
8.6

Grants Management

1CRM
Odoo
7.7
Award Lifecycle Management
1CRM
Odoo
8.1
Spending Control
1CRM
Odoo
7.5
Indirect Cost Management
1CRM
Odoo
7.7
Billing
1CRM
Odoo
7.6

Procurement

1CRM
Odoo
8.0
Sourcing Team Collaboration
1CRM
Odoo
7.8
Sourcing Analysis
1CRM
Odoo
8.1
Bids Analyzed and Compared
1CRM
Odoo
7.5
Catalog Shopping E-Commerce for Employees
1CRM
Odoo
7.5
Contract Authoring
1CRM
Odoo
7.5
Contract Compliance Management
1CRM
Odoo
7.9
Contract History
1CRM
Odoo
7.9
Contract Renewal Automation
1CRM
Odoo
8.1
Contract Repository
1CRM
Odoo
7.9
Contract Standardization and Enforcement
1CRM
Odoo
8.6
Electronic Signatures
1CRM
Odoo
7.7
Invoice Automated Matching
1CRM
Odoo
7.9
Purchasing Risk and Compliance Management
1CRM
Odoo
7.5
Requisitions-to-Purchase Orders Integrated
1CRM
Odoo
8.3
Spend Compliance Management
1CRM
Odoo
7.7
Supplier Assessment
1CRM
Odoo
8.3
Supplier Communication and Collaboration
1CRM
Odoo
8.3
Supplier Management
1CRM
Odoo
8.4
Supplier Portal
1CRM
Odoo
8.3

Risk Management

1CRM
Odoo
8.1
Risk Repository
1CRM
Odoo
8.0
Control Management
1CRM
Odoo
8.0
Control Mapping
1CRM
Odoo
8.2
Control Efficiency Assessments
1CRM
Odoo
7.8
Automated Control Assessments
1CRM
Odoo
8.8
Assessment Capture
1CRM
Odoo
7.8
Issue Detection
1CRM
Odoo
8.4
Automatic Notification
1CRM
Odoo
8.0
Remediation and Certification
1CRM
Odoo
8.0

Logistics

1CRM
Odoo
8.1
Transportation Planning and Optimization
1CRM
Odoo
8.2
Transportation Sourcing Management
1CRM
Odoo
8.2
Transportation Process Integration
1CRM
Odoo
8.8
Transportation Execution Management
1CRM
Odoo
7.8
Freight Payment Automation
1CRM
Odoo
8.5
Trade Management
1CRM
Odoo
8.5
Trade Regulatory Compliance Management
1CRM
Odoo
7.7
Customs Entry Management
1CRM
Odoo
7.9
Customs Document Management
1CRM
Odoo
8.3
Customs Document Collaboration
1CRM
Odoo
8.3
Fulfillment Management
1CRM
Odoo
7.4
Inventory Visibility
1CRM
Odoo
8.3
Warehouse Workforce Management
1CRM
Odoo
7.9

Manufacturing

1CRM
Odoo
8.4
Production Process Design
1CRM
Odoo
8.0
Supply Chain Business Flows
1CRM
Odoo
7.9
Production Management
1CRM
Odoo
8.4
Contracted Manufacturing Management
1CRM
Odoo
8.6
Configuration Management
1CRM
Odoo
8.6
Work Definition
1CRM
Odoo
8.1
Work Execution
1CRM
Odoo
8.3
Advanced Fulfillment
1CRM
Odoo
8.8
Manufacturing Costs
1CRM
Odoo
9.0

Supply Chain

1CRM
Odoo
8.4
Forecasting
1CRM
Odoo
8.6
Inventory Planning
1CRM
Odoo
8.6
Multi-tier Supply Chain Planning
1CRM
Odoo
8.6
Performance Monitoring
1CRM
Odoo
7.9

Product Lifecycle Management

1CRM
Odoo
7.7
Ideation Management
1CRM
Odoo
7.2
Requirements Management
1CRM
Odoo
7.5
Proposal Management
1CRM
Odoo
7.7
Innovation Portfolio Management
1CRM
Odoo
7.9
Product Master Data Management
1CRM
Odoo
7.7
Vendor Portal
1CRM
Odoo
8.3
Project Portfolio Management
1CRM
Odoo
7.9

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Odoo

  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
David MacDonald | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Odoo

  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Odoo

Odoo 6.8
Based on 5 answers
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Amr Saad | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Odoo

Odoo 5.5
Based on 4 answers
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Diego Gamez | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Odoo

I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Odoo

  • Streamlined the process of requesting/approving leaves.
  • Provided a centralized place for all employee payslips.
  • Increased Finance team's efficiency while carrying out salary payment tasks.
Ahmed Anwar Nasr | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Odoo Editions & Modules

Edition
Basic$3,060.001
Standard$5,950.001
Pro$21,250.001
  1. Per Year
Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Rating Summary

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