1CRM vs. Odoo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.0 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Odoo
Score 6.7 out of 10
Mid-Size Companies (51-1,000 employees)
Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.
$24.90
per month per user
Pricing
1CRMOdoo
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
No answers on this topic
Offerings
Pricing Offerings
1CRMOdoo
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsTry 1CRM free for 30 days, no credit card requiredNew customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).
More Pricing Information
Features
1CRMOdoo
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.8
5 Ratings
24% above category average
Odoo
-
Ratings
Customer data management / contact management9.95 Ratings00 Ratings
Workflow management9.85 Ratings00 Ratings
Territory management9.75 Ratings00 Ratings
Opportunity management9.95 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.45 Ratings00 Ratings
Contract management9.65 Ratings00 Ratings
Quote & order management9.95 Ratings00 Ratings
Interaction tracking9.95 Ratings00 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.7
5 Ratings
26% above category average
Odoo
-
Ratings
Case management9.85 Ratings00 Ratings
Call center management10.05 Ratings00 Ratings
Help desk management9.14 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
7% above category average
Odoo
-
Ratings
Lead management8.15 Ratings00 Ratings
Email marketing8.05 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.6
5 Ratings
13% above category average
Odoo
-
Ratings
Task management9.05 Ratings00 Ratings
Billing and invoicing management8.35 Ratings00 Ratings
Reporting8.55 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.4
5 Ratings
10% above category average
Odoo
-
Ratings
Forecasting8.35 Ratings00 Ratings
Pipeline visualization8.55 Ratings00 Ratings
Customizable reports8.45 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.5
5 Ratings
12% above category average
Odoo
1.0
7 Ratings
152% below category average
Custom fields8.45 Ratings00 Ratings
Custom objects9.14 Ratings00 Ratings
Scripting environment8.24 Ratings00 Ratings
API for custom integration8.34 Ratings1.06 Ratings
Plug-ins00 Ratings1.07 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.5
5 Ratings
2% above category average
Odoo
1.0
9 Ratings
156% below category average
Single sign-on capability8.45 Ratings1.05 Ratings
Role-based user permissions8.55 Ratings1.09 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.4
4 Ratings
15% above category average
Odoo
-
Ratings
Social data8.44 Ratings00 Ratings
Social engagement8.54 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
7.8
4 Ratings
9% above category average
Odoo
-
Ratings
Marketing automation8.04 Ratings00 Ratings
Compensation management7.64 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
Odoo
-
Ratings
Mobile access7.24 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.1
8 Ratings
147% below category average
Pay calculation00 Ratings1.08 Ratings
Benefit plan administration00 Ratings1.17 Ratings
Direct deposit files00 Ratings1.17 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
8 Ratings
150% below category average
Dashboards00 Ratings1.08 Ratings
Standard reports00 Ratings1.08 Ratings
Custom reports00 Ratings1.07 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
1CRM
-
Ratings
Odoo
1.2
9 Ratings
146% below category average
Accounts payable00 Ratings1.19 Ratings
Accounts receivable00 Ratings1.19 Ratings
Global Financial Support00 Ratings1.09 Ratings
Primary and Secondary Ledgers00 Ratings1.09 Ratings
Journals and Reconciliations00 Ratings1.08 Ratings
Configurable Accounting00 Ratings1.09 Ratings
Standardized Processes00 Ratings1.07 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.1
10 Ratings
151% below category average
Inventory tracking00 Ratings1.010 Ratings
Automatic reordering00 Ratings1.09 Ratings
Location management00 Ratings1.09 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
9 Ratings
154% below category average
Pricing00 Ratings1.09 Ratings
Order entry00 Ratings1.39 Ratings
Credit card processing00 Ratings1.07 Ratings
Cost of goods sold00 Ratings1.09 Ratings
Order Orchestration00 Ratings1.08 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
9 Ratings
152% below category average
Billing Management00 Ratings1.09 Ratings
Cash and Asset Management00 Ratings1.08 Ratings
Travel & Expense Management00 Ratings1.07 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings1.07 Ratings
Period Close00 Ratings1.07 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
7 Ratings
154% below category average
Budgeting and Forecasting00 Ratings1.06 Ratings
Project Costing00 Ratings1.05 Ratings
Cost Capture00 Ratings1.05 Ratings
Capital Project Management00 Ratings1.05 Ratings
Customer Contract Compliance00 Ratings1.05 Ratings
Project Revenue Recognition00 Ratings1.05 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
6 Ratings
149% below category average
Project Planning and Scheduling00 Ratings1.06 Ratings
Task Insight for Project Managers00 Ratings1.05 Ratings
Project Mobile Functionality00 Ratings1.05 Ratings
Definable Resource Pools00 Ratings1.05 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
1CRM
-
Ratings
Odoo
1.0
7 Ratings
153% below category average
Award Lifecycle Management00 Ratings1.06 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
1CRM
-
Ratings
Odoo
7.6
6 Ratings
9% above category average
Bids Analyzed and Compared00 Ratings7.74 Ratings
Contract Authoring00 Ratings9.24 Ratings
Contract Repository00 Ratings9.24 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings1.05 Ratings
Supplier Management00 Ratings8.54 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
1CRM
-
Ratings
Odoo
7.8
3 Ratings
18% above category average
Risk Repository00 Ratings10.02 Ratings
Control Management00 Ratings1.03 Ratings
Control Efficiency Assessments00 Ratings1.03 Ratings
Issue Detection00 Ratings10.02 Ratings
Remediation and Certification00 Ratings10.02 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
1CRM
-
Ratings
Odoo
3.5
4 Ratings
65% below category average
Transportation Planning and Optimization00 Ratings1.03 Ratings
Transportation Execution Management00 Ratings1.03 Ratings
Trade and Customs Management00 Ratings1.02 Ratings
Fulfillment Management00 Ratings1.03 Ratings
Warehouse Workforce Management00 Ratings1.03 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
1CRM
-
Ratings
Odoo
8.7
4 Ratings
14% above category average
Production Process Design00 Ratings8.14 Ratings
Production Management00 Ratings8.34 Ratings
Configuration Management00 Ratings9.23 Ratings
Work Execution00 Ratings9.23 Ratings
Manufacturing Costs00 Ratings9.23 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
1CRM
-
Ratings
Odoo
3.1
5 Ratings
80% below category average
Forecasting00 Ratings1.05 Ratings
Inventory Planning00 Ratings1.05 Ratings
Performance Monitoring00 Ratings1.04 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
1CRM
-
Ratings
Odoo
8.5
3 Ratings
16% above category average
Proposal Management00 Ratings8.73 Ratings
Product Master Data Management00 Ratings8.73 Ratings
Best Alternatives
1CRMOdoo
Small Businesses
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Salesmate
Score 9.8 out of 10
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Score 8.8 out of 10
Medium-sized Companies
Creatio
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Score 9.2 out of 10
Infor VISUAL
Infor VISUAL
Score 7.0 out of 10
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Score 9.2 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
1CRMOdoo
Likelihood to Recommend
9.9
(5 ratings)
1.0
(14 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
9.9
(4 ratings)
1.0
(7 ratings)
Support Rating
9.9
(4 ratings)
1.0
(7 ratings)
User Testimonials
1CRMOdoo
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review
Odoo
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review
Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
Read full review
Odoo
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Read full review
Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review
Odoo
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
Read full review
Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Read full review
Odoo
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review
Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Read full review
Odoo
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review
Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Read full review
Odoo
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Read full review
Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Read full review
Odoo
  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Read full review
ScreenShots

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory