What users are saying about
62 Ratings
160 Ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Oracle CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.4

1CRM

94%
7.7

Oracle CRM

77%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
8.7
87%
24 Ratings

Workflow management

9.6
96%
5 Ratings
7.0
70%
24 Ratings

Territory management

9.4
94%
5 Ratings
6.9
69%
23 Ratings

Opportunity management

9.7
97%
5 Ratings
7.7
77%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
6.9
69%
22 Ratings

Contract management

8.9
89%
5 Ratings
7.8
78%
20 Ratings

Quote & order management

9.7
97%
5 Ratings
8.1
81%
21 Ratings

Interaction tracking

9.7
97%
5 Ratings
7.9
79%
23 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
8.3
83%
20 Ratings

Customer Service & Support

9.6

1CRM

96%
7.8

Oracle CRM

78%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
8.2
82%
23 Ratings

Call center management

10.0
100%
5 Ratings
8.1
81%
21 Ratings

Help desk management

9.3
93%
4 Ratings
7.2
72%
23 Ratings

Marketing Automation

8.3

1CRM

83%
7.9

Oracle CRM

79%
1CRM ranks higher in 1/2 features

Lead management

8.4
84%
5 Ratings
8.5
85%
21 Ratings

Email marketing

8.1
81%
5 Ratings
7.3
73%
19 Ratings

CRM Project Management

9.0

1CRM

90%
8.1

Oracle CRM

81%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.5
85%
22 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.9
79%
18 Ratings

Reporting

9.2
92%
5 Ratings
7.9
79%
21 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
7.8

Oracle CRM

78%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
8.3
83%
22 Ratings

Pipeline visualization

9.2
92%
5 Ratings
7.7
77%
21 Ratings

Customizable reports

9.0
90%
5 Ratings
7.3
73%
23 Ratings

Customization

8.8

1CRM

88%
7.2

Oracle CRM

72%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
8.5
85%
23 Ratings

Custom objects

9.2
92%
4 Ratings
6.6
66%
23 Ratings

Scripting environment

8.6
86%
4 Ratings
7.3
73%
21 Ratings

API for custom integration

8.6
86%
4 Ratings
6.5
65%
22 Ratings

Security

9.1

1CRM

91%
8.5

Oracle CRM

85%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
8.7
87%
21 Ratings

Role-based user permissions

9.2
92%
5 Ratings
8.3
83%
23 Ratings

Social CRM

9.0

1CRM

90%
8.1

Oracle CRM

81%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.1
81%
17 Ratings

Social engagement

9.1
91%
4 Ratings
8.1
81%
17 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
7.3

Oracle CRM

73%
1CRM ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
7.5
75%
19 Ratings

Compensation management

8.4
84%
4 Ratings
7.2
72%
16 Ratings

Platform

7.6

1CRM

76%
9.6

Oracle CRM

96%
Oracle CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
9.6
96%
18 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.7

Oracle CRM

87%
24 Ratings

Usability

9.7

1CRM

97%
4 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

1CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

1CRM

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

1CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

1CRM

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Configurability

1CRM

N/A
0 Ratings
10.0

Oracle CRM

100%
1 Rating

Product Scalability

1CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor post-sale

1CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor pre-sale

1CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

Oracle

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

Oracle

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

Oracle

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle CRM

    Starting Price

    Editions & Modules

    Oracle CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      1CRM Corp.

      1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
      Read full review

      Oracle

      I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
      Read full review

      Reliability and Availability

      1CRM Corp.

      No answers on this topic

      Oracle

      I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
      Read full review

      Performance

      1CRM Corp.

      No answers on this topic

      Oracle

      I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
      Read full review

      Support Rating

      1CRM Corp.

      I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
      Read full review

      Oracle

      Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
      Read full review

      Online Training

      1CRM Corp.

      No answers on this topic

      Oracle

      It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
      Read full review

      Implementation Rating

      1CRM Corp.

      No answers on this topic

      Oracle

      If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
      Read full review

      Alternatives Considered

      1CRM Corp.

      While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
      Read full review

      Oracle

      I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
      Read full review

      Scalability

      1CRM Corp.

      No answers on this topic

      Oracle

      In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
      Read full review

      Return on Investment

      1CRM Corp.

      • It has overall increased sales productivity.
      • Has reduced lead time for customer and made the deliveries faster and more efficient.
      Read full review

      Oracle

      • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
      Read full review

      Add comparison