What users are saying about
52 Ratings
160 Ratings
52 Ratings
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Score 8.9 out of 100
160 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Oracle CRM
7.3
Customer data management / contact management
1CRM
8.9
Oracle CRM
8.6
Workflow management
1CRM
9.3
Oracle CRM
6.7
Territory management
1CRM
8.9
Oracle CRM
6.5
Opportunity management
1CRM
9.2
Oracle CRM
7.4
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Oracle CRM
6.6
Contract management
1CRM
8.6
Oracle CRM
7.4
Quote & order management
1CRM
9.1
Oracle CRM
7.7
Interaction tracking
1CRM
8.9
Oracle CRM
7.3
Channel / partner relationship management
1CRM
8.7
Oracle CRM
7.8

Customer Service & Support

1CRM
9.0
Oracle CRM
7.2
Case management
1CRM
8.6
Oracle CRM
7.8
Call center management
1CRM
9.1
Oracle CRM
7.4
Help desk management
1CRM
9.2
Oracle CRM
6.5

Marketing Automation

1CRM
8.8
Oracle CRM
7.4
Lead management
1CRM
9.0
Oracle CRM
8.0
Email marketing
1CRM
8.5
Oracle CRM
6.8

CRM Project Management

1CRM
9.1
Oracle CRM
7.8
Task management
1CRM
9.0
Oracle CRM
8.1
Billing and invoicing management
1CRM
9.1
Oracle CRM
7.6
Reporting
1CRM
9.2
Oracle CRM
7.6

CRM Reporting & Analytics

1CRM
9.2
Oracle CRM
7.3
Forecasting
1CRM
9.1
Oracle CRM
7.8
Pipeline visualization
1CRM
9.3
Oracle CRM
7.2
Customizable reports
1CRM
9.3
Oracle CRM
7.0

Customization

1CRM
8.9
Oracle CRM
6.8
Custom fields
1CRM
9.0
Oracle CRM
8.2
Custom objects
1CRM
9.1
Oracle CRM
6.3
Scripting environment
1CRM
8.7
Oracle CRM
6.9
API for custom integration
1CRM
9.0
Oracle CRM
5.6

Security

1CRM
9.2
Oracle CRM
7.9
Single sign-on capability
1CRM
9.2
Oracle CRM
8.0
Role-based user permissions
1CRM
9.1
Oracle CRM
7.9

Social CRM

1CRM
9.1
Oracle CRM
7.2
Social data
1CRM
8.9
Oracle CRM
7.2
Social engagement
1CRM
9.3
Oracle CRM
7.2

Integrations with 3rd-party Software

1CRM
8.4
Oracle CRM
6.8
Marketing automation
1CRM
8.2
Oracle CRM
6.7
Compensation management
1CRM
8.6
Oracle CRM
6.8

Platform

1CRM
7.9
Oracle CRM
8.3
Mobile access
1CRM
7.9
Oracle CRM
8.3

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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