What users are saying about
52 Ratings
52 Ratings
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Score 8.9 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Pega Customer Decision Hub
7.6
Customer data management / contact management
1CRM
8.9
Pega Customer Decision Hub
7.0
Workflow management
1CRM
9.3
Pega Customer Decision Hub
8.0
Territory management
1CRM
8.9
Pega Customer Decision Hub
6.5
Opportunity management
1CRM
9.2
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Pega Customer Decision Hub
7.3
Contract management
1CRM
8.6
Pega Customer Decision Hub
Quote & order management
1CRM
9.1
Pega Customer Decision Hub
Interaction tracking
1CRM
8.9
Pega Customer Decision Hub
9.0
Channel / partner relationship management
1CRM
8.7
Pega Customer Decision Hub

Customer Service & Support

1CRM
9.0
Pega Customer Decision Hub
8.7
Case management
1CRM
8.6
Pega Customer Decision Hub
9.0
Call center management
1CRM
9.1
Pega Customer Decision Hub
9.0
Help desk management
1CRM
9.2
Pega Customer Decision Hub
8.2

Marketing Automation

1CRM
8.8
Pega Customer Decision Hub
8.0
Lead management
1CRM
9.0
Pega Customer Decision Hub
8.0
Email marketing
1CRM
8.5
Pega Customer Decision Hub
8.0

CRM Project Management

1CRM
9.1
Pega Customer Decision Hub
8.0
Task management
1CRM
9.0
Pega Customer Decision Hub
8.4
Billing and invoicing management
1CRM
9.1
Pega Customer Decision Hub
Reporting
1CRM
9.2
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

1CRM
9.2
Pega Customer Decision Hub
8.0
Forecasting
1CRM
9.1
Pega Customer Decision Hub
Pipeline visualization
1CRM
9.3
Pega Customer Decision Hub
8.1
Customizable reports
1CRM
9.3
Pega Customer Decision Hub
8.0

Customization

1CRM
8.9
Pega Customer Decision Hub
7.7
Custom fields
1CRM
8.9
Pega Customer Decision Hub
8.0
Custom objects
1CRM
9.1
Pega Customer Decision Hub
8.0
Scripting environment
1CRM
8.7
Pega Customer Decision Hub
8.0
API for custom integration
1CRM
9.0
Pega Customer Decision Hub
7.0

Security

1CRM
9.2
Pega Customer Decision Hub
8.0
Single sign-on capability
1CRM
9.2
Pega Customer Decision Hub
8.0
Role-based user permissions
1CRM
9.1
Pega Customer Decision Hub
8.0

Social CRM

1CRM
9.1
Pega Customer Decision Hub
7.7
Social data
1CRM
8.9
Pega Customer Decision Hub
7.8
Social engagement
1CRM
9.3
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

1CRM
8.4
Pega Customer Decision Hub
7.0
Marketing automation
1CRM
8.2
Pega Customer Decision Hub
7.0
Compensation management
1CRM
8.6
Pega Customer Decision Hub

Platform

1CRM
7.9
Pega Customer Decision Hub
8.2
Mobile access
1CRM
7.9
Pega Customer Decision Hub
8.2

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

1CRM

Pega Customer Decision Hub

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

1CRM
9.3
Pega Customer Decision Hub
8.0

Usability

1CRM
9.3
Pega Customer Decision Hub

Support Rating

1CRM
9.4
Pega Customer Decision Hub

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