What users are saying about
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Pega Customer Engagement Suite
7.6
Customer data management / contact management
1CRM
9.0
Pega Customer Engagement Suite
7.5
Workflow management
1CRM
9.0
Pega Customer Engagement Suite
8.0
Territory management
1CRM
9.0
Pega Customer Engagement Suite
6.7
Opportunity management
1CRM
10.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Pega Customer Engagement Suite
7.3
Contract management
1CRM
7.0
Pega Customer Engagement Suite
Quote & order management
1CRM
10.0
Pega Customer Engagement Suite
Interaction tracking
1CRM
9.0
Pega Customer Engagement Suite
8.0
Channel / partner relationship management
1CRM
9.0
Pega Customer Engagement Suite

Customer Service & Support

1CRM
9.3
Pega Customer Engagement Suite
8.5
Case management
1CRM
10.0
Pega Customer Engagement Suite
8.8
Call center management
1CRM
9.0
Pega Customer Engagement Suite
8.4
Help desk management
1CRM
9.0
Pega Customer Engagement Suite
8.2

Marketing Automation

1CRM
10.0
Pega Customer Engagement Suite
8.0
Lead management
1CRM
10.0
Pega Customer Engagement Suite
7.9
Email marketing
1CRM
10.0
Pega Customer Engagement Suite
8.0

CRM Project Management

1CRM
9.7
Pega Customer Engagement Suite
8.1
Task management
1CRM
9.0
Pega Customer Engagement Suite
8.4
Billing and invoicing management
1CRM
10.0
Pega Customer Engagement Suite
Reporting
1CRM
10.0
Pega Customer Engagement Suite
7.8

CRM Reporting & Analytics

1CRM
9.0
Pega Customer Engagement Suite
8.0
Forecasting
1CRM
8.0
Pega Customer Engagement Suite
Pipeline visualization
1CRM
9.0
Pega Customer Engagement Suite
8.1
Customizable reports
1CRM
10.0
Pega Customer Engagement Suite
8.0

Customization

1CRM
8.5
Pega Customer Engagement Suite
7.5
Custom fields
1CRM
8.0
Pega Customer Engagement Suite
8.1
Custom objects
1CRM
8.0
Pega Customer Engagement Suite
7.6
Scripting environment
1CRM
9.0
Pega Customer Engagement Suite
7.1
API for custom integration
1CRM
9.0
Pega Customer Engagement Suite
7.0

Security

1CRM
8.5
Pega Customer Engagement Suite
8.3
Single sign-on capability
1CRM
8.0
Pega Customer Engagement Suite
8.2
Role-based user permissions
1CRM
9.0
Pega Customer Engagement Suite
8.3

Social CRM

1CRM
7.5
Pega Customer Engagement Suite
7.6
Social data
1CRM
7.0
Pega Customer Engagement Suite
7.7
Social engagement
1CRM
8.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

1CRM
9.5
Pega Customer Engagement Suite
7.1
Marketing automation
1CRM
9.0
Pega Customer Engagement Suite
7.1
Compensation management
1CRM
10.0
Pega Customer Engagement Suite

Platform

1CRM
9.0
Pega Customer Engagement Suite
8.2
Mobile access
1CRM
9.0
Pega Customer Engagement Suite
8.2

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

1CRM

Pega Customer Engagement Suite

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Pega Customer Engagement Suite
7.9

Add comparison