What users are saying about
52 Ratings
14 Ratings
52 Ratings
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Score 8.9 out of 100
14 Ratings
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Score 7 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
PipelineDeals
6.9
Customer data management / contact management
1CRM
8.9
PipelineDeals
8.0
Workflow management
1CRM
9.3
PipelineDeals
8.0
Territory management
1CRM
8.9
PipelineDeals
7.0
Opportunity management
1CRM
9.2
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
PipelineDeals
4.0
Contract management
1CRM
8.6
PipelineDeals
5.0
Quote & order management
1CRM
9.1
PipelineDeals
6.0
Interaction tracking
1CRM
8.9
PipelineDeals
9.0
Channel / partner relationship management
1CRM
8.7
PipelineDeals
7.0

Customer Service & Support

1CRM
9.0
PipelineDeals
7.8
Case management
1CRM
8.6
PipelineDeals
7.0
Call center management
1CRM
9.1
PipelineDeals
8.2
Help desk management
1CRM
9.2
PipelineDeals
8.2

Marketing Automation

1CRM
8.8
PipelineDeals
5.0
Lead management
1CRM
9.0
PipelineDeals
8.0
Email marketing
1CRM
8.5
PipelineDeals
2.0

CRM Project Management

1CRM
9.1
PipelineDeals
4.5
Task management
1CRM
9.0
PipelineDeals
3.0
Billing and invoicing management
1CRM
9.1
PipelineDeals
5.5
Reporting
1CRM
9.2
PipelineDeals
5.0

CRM Reporting & Analytics

1CRM
9.2
PipelineDeals
6.7
Forecasting
1CRM
9.1
PipelineDeals
8.0
Pipeline visualization
1CRM
9.3
PipelineDeals
5.0
Customizable reports
1CRM
9.3
PipelineDeals
7.0

Customization

1CRM
8.9
PipelineDeals
9.5
Custom fields
1CRM
9.0
PipelineDeals
10.0
Custom objects
1CRM
9.1
PipelineDeals
10.0
Scripting environment
1CRM
8.7
PipelineDeals
8.2
API for custom integration
1CRM
9.0
PipelineDeals
10.0

Security

1CRM
9.2
PipelineDeals
6.0
Single sign-on capability
1CRM
9.2
PipelineDeals
6.0
Role-based user permissions
1CRM
9.1
PipelineDeals
6.0

Social CRM

1CRM
9.1
PipelineDeals
8.1
Social data
1CRM
8.9
PipelineDeals
8.1
Social engagement
1CRM
9.3
PipelineDeals
8.2

Integrations with 3rd-party Software

1CRM
8.4
PipelineDeals
4.6
Marketing automation
1CRM
8.2
PipelineDeals
2.0
Compensation management
1CRM
8.6
PipelineDeals
7.3

Platform

1CRM
7.9
PipelineDeals
8.0
Mobile access
1CRM
7.9
PipelineDeals
8.0

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

1CRM
9.3
PipelineDeals
7.0

Likelihood to Renew

1CRM
PipelineDeals
7.0

Usability

1CRM
9.3
PipelineDeals
9.0

Support Rating

1CRM
9.4
PipelineDeals
8.0

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