What users are saying about
37 Ratings
13 Ratings
37 Ratings
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Score 7.6 out of 100
13 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

It is great for managing multiple sales people and the ability to see where the company is in sales cycles. Great for our forecasting. The ability to track email opens has helped us with next steps as well.
Jeffrey Schneider | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
PipelineDeals
6.8
Customer data management / contact management
1CRM
9.0
PipelineDeals
7.9
Workflow management
1CRM
9.0
PipelineDeals
6.9
Territory management
1CRM
9.0
PipelineDeals
6.9
Opportunity management
1CRM
10.0
PipelineDeals
7.9
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
PipelineDeals
8.9
Contract management
1CRM
7.0
PipelineDeals
5.0
Quote & order management
1CRM
10.0
PipelineDeals
6.0
Interaction tracking
1CRM
9.0
PipelineDeals
8.9
Channel / partner relationship management
1CRM
9.0
PipelineDeals
2.7

Customer Service & Support

1CRM
9.3
PipelineDeals
8.5
Case management
1CRM
10.0
PipelineDeals
9.0
Call center management
1CRM
9.0
PipelineDeals
8.2
Help desk management
1CRM
9.0
PipelineDeals
8.2

Marketing Automation

1CRM
10.0
PipelineDeals
8.5
Lead management
1CRM
10.0
PipelineDeals
8.0
Email marketing
1CRM
10.0
PipelineDeals
9.1

CRM Project Management

1CRM
9.7
PipelineDeals
5.0
Task management
1CRM
9.0
PipelineDeals
2.7
Billing and invoicing management
1CRM
10.0
PipelineDeals
5.5
Reporting
1CRM
10.0
PipelineDeals
6.9

CRM Reporting & Analytics

1CRM
9.0
PipelineDeals
7.6
Forecasting
1CRM
8.0
PipelineDeals
8.0
Pipeline visualization
1CRM
9.0
PipelineDeals
8.9
Customizable reports
1CRM
10.0
PipelineDeals
6.0

Customization

1CRM
8.5
PipelineDeals
7.5
Custom fields
1CRM
8.0
PipelineDeals
6.9
Custom objects
1CRM
8.0
PipelineDeals
6.9
Scripting environment
1CRM
9.0
PipelineDeals
8.2
API for custom integration
1CRM
9.0
PipelineDeals
7.9

Security

1CRM
8.5
PipelineDeals
8.1
Single sign-on capability
1CRM
8.0
PipelineDeals
7.3
Role-based user permissions
1CRM
9.0
PipelineDeals
9.0

Social CRM

1CRM
7.5
PipelineDeals
8.1
Social data
1CRM
7.0
PipelineDeals
8.1
Social engagement
1CRM
8.0
PipelineDeals
8.2

Integrations with 3rd-party Software

1CRM
9.5
PipelineDeals
7.6
Marketing automation
1CRM
9.0
PipelineDeals
8.0
Compensation management
1CRM
10.0
PipelineDeals
7.3

Platform

1CRM
9.0
PipelineDeals
6.9
Mobile access
1CRM
9.0
PipelineDeals
6.9

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

PipelineDeals

  • Helped streamline our sales, like a basic CRM should
Stanislaw Wasowicz | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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