What users are saying about
42 Ratings
42 Ratings
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Score 8.7 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
Really Simple Systems
7.6
Customer data management / contact management
1CRM
8.7
Really Simple Systems
8.1
Workflow management
1CRM
9.0
Really Simple Systems
10.0
Territory management
1CRM
8.5
Really Simple Systems
Opportunity management
1CRM
8.9
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Really Simple Systems
5.1
Contract management
1CRM
7.8
Really Simple Systems
Quote & order management
1CRM
8.9
Really Simple Systems
Interaction tracking
1CRM
8.7
Really Simple Systems
7.3
Channel / partner relationship management
1CRM
7.9
Really Simple Systems

Customer Service & Support

1CRM
8.6
Really Simple Systems
8.4
Case management
1CRM
8.7
Really Simple Systems
8.3
Call center management
1CRM
9.0
Really Simple Systems
Help desk management
1CRM
8.3
Really Simple Systems
8.5

Marketing Automation

1CRM
9.2
Really Simple Systems
6.7
Lead management
1CRM
9.2
Really Simple Systems
6.8
Email marketing
1CRM
9.2
Really Simple Systems
6.7

CRM Project Management

1CRM
9.0
Really Simple Systems
7.6
Task management
1CRM
8.7
Really Simple Systems
8.1
Billing and invoicing management
1CRM
8.7
Really Simple Systems
Reporting
1CRM
9.5
Really Simple Systems
7.1

CRM Reporting & Analytics

1CRM
9.1
Really Simple Systems
7.7
Forecasting
1CRM
8.8
Really Simple Systems
7.3
Pipeline visualization
1CRM
9.3
Really Simple Systems
8.0
Customizable reports
1CRM
9.2
Really Simple Systems
7.9

Customization

1CRM
8.3
Really Simple Systems
8.2
Custom fields
1CRM
8.3
Really Simple Systems
8.3
Custom objects
1CRM
8.7
Really Simple Systems
8.5
Scripting environment
1CRM
8.3
Really Simple Systems
API for custom integration
1CRM
7.9
Really Simple Systems
7.6

Security

1CRM
9.0
Really Simple Systems
7.9
Single sign-on capability
1CRM
8.8
Really Simple Systems
Role-based user permissions
1CRM
9.3
Really Simple Systems
7.9

Social CRM

1CRM
8.6
Really Simple Systems
Social data
1CRM
8.5
Really Simple Systems
Social engagement
1CRM
8.7
Really Simple Systems

Integrations with 3rd-party Software

1CRM
7.7
Really Simple Systems
Marketing automation
1CRM
7.5
Really Simple Systems
Compensation management
1CRM
7.8
Really Simple Systems

Platform

1CRM
7.2
Really Simple Systems
7.6
Mobile access
1CRM
7.2
Really Simple Systems
7.6

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

1CRM
8.7
Really Simple Systems
8.0

Usability

1CRM
8.7
Really Simple Systems

Support Rating

1CRM
9.3
Really Simple Systems

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