What users are saying about
37 Ratings
37 Ratings
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Score 7.8 out of 100
39 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
SAP Business ByDesign
Customer data management / contact management
1CRM
9.0
SAP Business ByDesign
Workflow management
1CRM
9.0
SAP Business ByDesign
Territory management
1CRM
9.0
SAP Business ByDesign
Opportunity management
1CRM
10.0
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
SAP Business ByDesign
Contract management
1CRM
7.0
SAP Business ByDesign
Quote & order management
1CRM
10.0
SAP Business ByDesign
Interaction tracking
1CRM
9.0
SAP Business ByDesign
Channel / partner relationship management
1CRM
9.0
SAP Business ByDesign

Customer Service & Support

1CRM
9.3
SAP Business ByDesign
Case management
1CRM
10.0
SAP Business ByDesign
Call center management
1CRM
9.0
SAP Business ByDesign
Help desk management
1CRM
9.0
SAP Business ByDesign

Marketing Automation

1CRM
10.0
SAP Business ByDesign
Lead management
1CRM
10.0
SAP Business ByDesign
Email marketing
1CRM
10.0
SAP Business ByDesign

CRM Project Management

1CRM
9.7
SAP Business ByDesign
Task management
1CRM
9.0
SAP Business ByDesign
Billing and invoicing management
1CRM
10.0
SAP Business ByDesign
Reporting
1CRM
10.0
SAP Business ByDesign

CRM Reporting & Analytics

1CRM
9.0
SAP Business ByDesign
Forecasting
1CRM
8.0
SAP Business ByDesign
Pipeline visualization
1CRM
9.0
SAP Business ByDesign
Customizable reports
1CRM
10.0
SAP Business ByDesign

Customization

1CRM
8.5
SAP Business ByDesign
9.0
Custom fields
1CRM
8.0
SAP Business ByDesign
Custom objects
1CRM
8.0
SAP Business ByDesign
Scripting environment
1CRM
9.0
SAP Business ByDesign
API for custom integration
1CRM
9.0
SAP Business ByDesign
9.0
Plug-ins
1CRM
SAP Business ByDesign
9.0

Security

1CRM
8.5
SAP Business ByDesign
9.3
Single sign-on capability
1CRM
8.0
SAP Business ByDesign
9.0
Role-based user permissions
1CRM
9.0
SAP Business ByDesign
9.5

Social CRM

1CRM
7.5
SAP Business ByDesign
Social data
1CRM
7.0
SAP Business ByDesign
Social engagement
1CRM
8.0
SAP Business ByDesign

Integrations with 3rd-party Software

1CRM
9.5
SAP Business ByDesign
Marketing automation
1CRM
9.0
SAP Business ByDesign
Compensation management
1CRM
10.0
SAP Business ByDesign

Platform

1CRM
9.0
SAP Business ByDesign
Mobile access
1CRM
9.0
SAP Business ByDesign

Payroll Management

1CRM
SAP Business ByDesign
8.4
Benefit plan administration
1CRM
SAP Business ByDesign
4.5
Direct deposit files
1CRM
SAP Business ByDesign
9.1
Salary revision and increment management
1CRM
SAP Business ByDesign
10.0
Reimbursement management
1CRM
SAP Business ByDesign
10.0

Reporting & Analytics

1CRM
SAP Business ByDesign
9.0
Dashboards
1CRM
SAP Business ByDesign
8.5
Standard reports
1CRM
SAP Business ByDesign
9.0
Custom reports
1CRM
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

1CRM
SAP Business ByDesign
8.6
Accounts payable
1CRM
SAP Business ByDesign
9.0
Accounts receivable
1CRM
SAP Business ByDesign
9.0
Global Financial Support
1CRM
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
1CRM
SAP Business ByDesign
9.0
Intercompany Accounting
1CRM
SAP Business ByDesign
8.5
Localizations
1CRM
SAP Business ByDesign
8.0
Journals and Reconciliations
1CRM
SAP Business ByDesign
8.5
Enterprise Accounting
1CRM
SAP Business ByDesign
9.0
Configurable Accounting
1CRM
SAP Business ByDesign
9.0
Centralized Rules Framework
1CRM
SAP Business ByDesign
8.0
Standardized Processes
1CRM
SAP Business ByDesign
8.0

Inventory Management

1CRM
SAP Business ByDesign
9.0
Inventory tracking
1CRM
SAP Business ByDesign
9.0
Automatic reordering
1CRM
SAP Business ByDesign
10.0
Location management
1CRM
SAP Business ByDesign
8.0
Manufacturing module
1CRM
SAP Business ByDesign
9.0

Order Management

1CRM
SAP Business ByDesign
8.4
Pricing
1CRM
SAP Business ByDesign
9.0
Order entry
1CRM
SAP Business ByDesign
9.0
Credit card processing
1CRM
SAP Business ByDesign
4.5
Cost of goods sold
1CRM
SAP Business ByDesign
9.0
Order Orchestration
1CRM
SAP Business ByDesign
9.0
End-to-end order visibility
1CRM
SAP Business ByDesign
10.0
Order exception Resolution
1CRM
SAP Business ByDesign
8.0

Subledger and Financial Process

1CRM
SAP Business ByDesign
9.0
Automated Invoice Processing
1CRM
SAP Business ByDesign
9.0
Shared Services Payments
1CRM
SAP Business ByDesign
9.0
Billings Management
1CRM
SAP Business ByDesign
8.5
Customer Receipt Applications
1CRM
SAP Business ByDesign
9.0
Customer Collections
1CRM
SAP Business ByDesign
9.0
Revenue Recognition
1CRM
SAP Business ByDesign
9.0
Cash Management
1CRM
SAP Business ByDesign
9.0
Asset Management
1CRM
SAP Business ByDesign
9.0
Travel & Expense Management
1CRM
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
1CRM
SAP Business ByDesign
10.0
Period Close
1CRM
SAP Business ByDesign
9.0
Transactions Tax
1CRM
SAP Business ByDesign
8.0
Subledger Reconciliations
1CRM
SAP Business ByDesign
9.0

Project Financial Management

1CRM
SAP Business ByDesign
9.0
Budgeting and Forecasting
1CRM
SAP Business ByDesign
10.0
Project Costing
1CRM
SAP Business ByDesign
9.0
Cost Capture
1CRM
SAP Business ByDesign
9.0
Capital Project Management
1CRM
SAP Business ByDesign
9.0
Customer Invoicing
1CRM
SAP Business ByDesign
9.0
Customer Contract Compliance
1CRM
SAP Business ByDesign
8.0
Project Revenue Recognition
1CRM
SAP Business ByDesign
9.0
Project Financial Performance Analysis
1CRM
SAP Business ByDesign
9.0
Project Financials Dashboard
1CRM
SAP Business ByDesign
9.0
Real-time Financial Reporting
1CRM
SAP Business ByDesign
9.0
Embedded Business Intelligence
1CRM
SAP Business ByDesign
9.0
Project Planning Collaboration
1CRM
SAP Business ByDesign
9.0

Project Execution Management

1CRM
SAP Business ByDesign
8.3
Project Planning and Scheduling
1CRM
SAP Business ByDesign
9.0
Project Manager Dashboard
1CRM
SAP Business ByDesign
9.0
Resource Manager Dashboard
1CRM
SAP Business ByDesign
8.1
Task Insight for Project Managers
1CRM
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
1CRM
SAP Business ByDesign
8.0
Team Member Task Collaboration
1CRM
SAP Business ByDesign
8.0
Real-Time Project Reporting
1CRM
SAP Business ByDesign
8.0

Grants Management

1CRM
SAP Business ByDesign
10.0
Award Lifecycle Management
1CRM
SAP Business ByDesign
10.0
Spending Control
1CRM
SAP Business ByDesign
10.0
Billing
1CRM
SAP Business ByDesign
10.0

Procurement

1CRM
SAP Business ByDesign
8.0
Sourcing Analysis
1CRM
SAP Business ByDesign
8.0
Bids Analyzed and Compared
1CRM
SAP Business ByDesign
8.0
Invoice Automated Matching
1CRM
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
1CRM
SAP Business ByDesign
8.0
Spend Compliance Management
1CRM
SAP Business ByDesign
8.0
Supplier Management
1CRM
SAP Business ByDesign
8.0

Logistics

1CRM
SAP Business ByDesign
9.0
Inventory Visibility
1CRM
SAP Business ByDesign
9.0
Warehouse Workforce Management
1CRM
SAP Business ByDesign
9.0

Manufacturing

1CRM
SAP Business ByDesign
8.9
Production Process Design
1CRM
SAP Business ByDesign
9.0
Supply Chain Business Flows
1CRM
SAP Business ByDesign
9.0
Production Management
1CRM
SAP Business ByDesign
9.0
Contracted Manufacturing Management
1CRM
SAP Business ByDesign
10.0
Configuration Management
1CRM
SAP Business ByDesign
8.1
Work Definition
1CRM
SAP Business ByDesign
10.0
Work Execution
1CRM
SAP Business ByDesign
8.1
Advanced Fulfillment
1CRM
SAP Business ByDesign
8.1
Manufacturing Costs
1CRM
SAP Business ByDesign
9.0

Supply Chain

1CRM
SAP Business ByDesign
8.6
Forecasting
1CRM
SAP Business ByDesign
9.0
Inventory Planning
1CRM
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
1CRM
SAP Business ByDesign
8.1
Performance Monitoring
1CRM
SAP Business ByDesign
8.1

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

1CRM
9.0
SAP Business ByDesign
9.5

Likelihood to Renew

1CRM
SAP Business ByDesign
9.0

Usability

1CRM
SAP Business ByDesign
8.0

Support Rating

1CRM
SAP Business ByDesign
9.0

Implementation Rating

1CRM
SAP Business ByDesign
8.0

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