What users are saying about
37 Ratings
8 Ratings
37 Ratings
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Score 7.8 out of 100
8 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

ServiceTitan

We are not a sales-driven service company, so we do not need all the bells and whistles. We also have a large new construction department in which ServiceTitan is not built to handle the workflow. For a Service based company that likes to dial into reports, it's a perfect match.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
ServiceTitan
Customer data management / contact management
1CRM
9.0
ServiceTitan
Workflow management
1CRM
9.0
ServiceTitan
Territory management
1CRM
9.0
ServiceTitan
Opportunity management
1CRM
10.0
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
ServiceTitan
Contract management
1CRM
7.0
ServiceTitan
Quote & order management
1CRM
10.0
ServiceTitan
Interaction tracking
1CRM
9.0
ServiceTitan
Channel / partner relationship management
1CRM
9.0
ServiceTitan

Customer Service & Support

1CRM
9.3
ServiceTitan
Case management
1CRM
10.0
ServiceTitan
Call center management
1CRM
9.0
ServiceTitan
Help desk management
1CRM
9.0
ServiceTitan

Marketing Automation

1CRM
10.0
ServiceTitan
Lead management
1CRM
10.0
ServiceTitan
Email marketing
1CRM
10.0
ServiceTitan

CRM Project Management

1CRM
9.7
ServiceTitan
Task management
1CRM
9.0
ServiceTitan
Billing and invoicing management
1CRM
10.0
ServiceTitan
Reporting
1CRM
10.0
ServiceTitan

CRM Reporting & Analytics

1CRM
9.0
ServiceTitan
Forecasting
1CRM
8.0
ServiceTitan
Pipeline visualization
1CRM
9.0
ServiceTitan
Customizable reports
1CRM
10.0
ServiceTitan

Customization

1CRM
8.5
ServiceTitan
Custom fields
1CRM
8.0
ServiceTitan
Custom objects
1CRM
8.0
ServiceTitan
Scripting environment
1CRM
9.0
ServiceTitan
API for custom integration
1CRM
9.0
ServiceTitan

Security

1CRM
8.5
ServiceTitan
Single sign-on capability
1CRM
8.0
ServiceTitan
Role-based user permissions
1CRM
9.0
ServiceTitan

Social CRM

1CRM
7.5
ServiceTitan
Social data
1CRM
7.0
ServiceTitan
Social engagement
1CRM
8.0
ServiceTitan

Integrations with 3rd-party Software

1CRM
9.5
ServiceTitan
Marketing automation
1CRM
9.0
ServiceTitan
Compensation management
1CRM
10.0
ServiceTitan

Platform

1CRM
9.0
ServiceTitan
Mobile access
1CRM
9.0
ServiceTitan

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

ServiceTitan

  • Manage dispatch schedules
  • Automated job notifications for customers
Madeline Simpson | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

ServiceTitan

  • Inventory.
  • Marketing.
  • Sales funnel CRM tracking.
Cherie Hudson | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

ServiceTitan

I don't recall the names of the other companies. I tried three. My main complaint was the inability to accommodate flat rate and track sold hours.
Andy Wyatt | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

ServiceTitan

  • Time has been the biggest ROI, prior to this the managers were running paper reports that were printed out and had the HR reps assist with printing these reports when they weren't in the office. This has been eliminated.
John Chavez | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

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