1CRM vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 8.1 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
ServiceTitan
Score 7.0 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
1CRMServiceTitan
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
1CRMServiceTitan
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsTry 1CRM free for 30 days, no credit card required—
More Pricing Information
Community Pulse
1CRMServiceTitan
Features
1CRMServiceTitan
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.0
6 Ratings
15% above category average
ServiceTitan
-
Ratings
Customer data management / contact management10.06 Ratings00 Ratings
Workflow management8.06 Ratings00 Ratings
Territory management8.06 Ratings00 Ratings
Opportunity management10.06 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.06 Ratings00 Ratings
Contract management8.06 Ratings00 Ratings
Quote & order management9.06 Ratings00 Ratings
Interaction tracking10.06 Ratings00 Ratings
Channel / partner relationship management9.06 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
ServiceTitan
-
Ratings
Case management9.06 Ratings00 Ratings
Call center management8.06 Ratings00 Ratings
Help desk management9.05 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
9.0
6 Ratings
15% above category average
ServiceTitan
-
Ratings
Lead management9.06 Ratings00 Ratings
Email marketing9.06 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
ServiceTitan
-
Ratings
Task management9.06 Ratings00 Ratings
Billing and invoicing management7.06 Ratings00 Ratings
Reporting10.06 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.7
6 Ratings
14% above category average
ServiceTitan
-
Ratings
Forecasting8.06 Ratings00 Ratings
Pipeline visualization10.06 Ratings00 Ratings
Customizable reports8.06 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.0
6 Ratings
5% above category average
ServiceTitan
-
Ratings
Custom fields8.06 Ratings00 Ratings
Custom objects8.05 Ratings00 Ratings
Scripting environment8.05 Ratings00 Ratings
API for custom integration8.05 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.0
6 Ratings
4% below category average
ServiceTitan
-
Ratings
Single sign-on capability8.06 Ratings00 Ratings
Role-based user permissions8.06 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.5
5 Ratings
14% above category average
ServiceTitan
-
Ratings
Social data8.05 Ratings00 Ratings
Social engagement9.05 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
9.0
5 Ratings
20% above category average
ServiceTitan
-
Ratings
Marketing automation9.05 Ratings00 Ratings
Compensation management9.05 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
ServiceTitan
-
Ratings
Mobile access7.24 Ratings00 Ratings
Best Alternatives
1CRMServiceTitan
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Method:CRM
Method:CRM
Score 9.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Jotform
Jotform
Score 8.6 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Oracle Service
Oracle Service
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMServiceTitan
Likelihood to Recommend
9.0
(6 ratings)
5.2
(14 ratings)
Usability
9.0
(5 ratings)
5.4
(2 ratings)
Support Rating
9.9
(4 ratings)
-
(0 ratings)
User Testimonials
1CRMServiceTitan
Likelihood to Recommend
Converge Technology Solutions
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
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ServiceTitan
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
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Pros
Converge Technology Solutions
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
Converge Technology Solutions
  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
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ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Usability
Converge Technology Solutions
I give this rating due to ease of usage, data retrieval (which is integral part of my position), reporting and retention of information. I love the fact that we can assign tasks across the team and set targets etc.
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ServiceTitan
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
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Support Rating
Converge Technology Solutions
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
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ServiceTitan
No answers on this topic
Alternatives Considered
Converge Technology Solutions
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
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ServiceTitan
autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
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Return on Investment
Converge Technology Solutions
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board