What users are saying about
52 Ratings
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Top Rated
615 Ratings
52 Ratings
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Score 8.9 out of 100

SharpSpring

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Top Rated
615 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
SharpSpring
Customer data management / contact management
1CRM
8.9
SharpSpring
Workflow management
1CRM
9.3
SharpSpring
Territory management
1CRM
8.9
SharpSpring
Opportunity management
1CRM
9.2
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
SharpSpring
Contract management
1CRM
8.6
SharpSpring
Quote & order management
1CRM
9.1
SharpSpring
Interaction tracking
1CRM
8.9
SharpSpring
Channel / partner relationship management
1CRM
8.7
SharpSpring

Customer Service & Support

1CRM
9.0
SharpSpring
Case management
1CRM
8.6
SharpSpring
Call center management
1CRM
9.1
SharpSpring
Help desk management
1CRM
9.2
SharpSpring

Marketing Automation

1CRM
8.8
SharpSpring
Lead management
1CRM
9.0
SharpSpring
Email marketing
1CRM
8.5
SharpSpring

CRM Project Management

1CRM
9.1
SharpSpring
Task management
1CRM
9.0
SharpSpring
Billing and invoicing management
1CRM
9.1
SharpSpring
Reporting
1CRM
9.2
SharpSpring

CRM Reporting & Analytics

1CRM
9.2
SharpSpring
Forecasting
1CRM
9.1
SharpSpring
Pipeline visualization
1CRM
9.3
SharpSpring
Customizable reports
1CRM
9.3
SharpSpring

Customization

1CRM
8.9
SharpSpring
Custom fields
1CRM
8.9
SharpSpring
Custom objects
1CRM
9.1
SharpSpring
Scripting environment
1CRM
8.7
SharpSpring
API for custom integration
1CRM
9.0
SharpSpring

Security

1CRM
9.2
SharpSpring
Single sign-on capability
1CRM
9.2
SharpSpring
Role-based user permissions
1CRM
9.1
SharpSpring

Social CRM

1CRM
9.1
SharpSpring
Social data
1CRM
8.9
SharpSpring
Social engagement
1CRM
9.3
SharpSpring

Integrations with 3rd-party Software

1CRM
8.4
SharpSpring
Marketing automation
1CRM
8.2
SharpSpring
Compensation management
1CRM
8.6
SharpSpring

Platform

1CRM
7.9
SharpSpring
Mobile access
1CRM
7.9
SharpSpring

Email & Online Marketing

1CRM
SharpSpring
7.9
WYSIWYG email editor
1CRM
SharpSpring
7.0
Dynamic content
1CRM
SharpSpring
8.2
Ability to test dynamic content
1CRM
SharpSpring
8.6
Landing pages
1CRM
SharpSpring
6.6
A/B testing
1CRM
SharpSpring
8.9
Mobile optimization
1CRM
SharpSpring
6.4
Email deliverability reporting
1CRM
SharpSpring
7.9
List management
1CRM
SharpSpring
9.0
Triggered drip sequences
1CRM
SharpSpring
8.7

Lead Management

1CRM
SharpSpring
8.6
Lead nurturing
1CRM
SharpSpring
8.5
Lead scoring and grading
1CRM
SharpSpring
8.1
Data quality management
1CRM
SharpSpring
8.8
Automated sales alerts and tasks
1CRM
SharpSpring
8.8

Campaign Management

1CRM
SharpSpring
8.1
Calendaring
1CRM
SharpSpring
8.1
Event/webinar marketing
1CRM
SharpSpring
8.0

Social Media Marketing

1CRM
SharpSpring
7.0
Social sharing and campaigns
1CRM
SharpSpring
6.8
Social profile integration
1CRM
SharpSpring
7.3

Reporting & Analytics

1CRM
SharpSpring
7.4
Dashboards
1CRM
SharpSpring
7.2
Standard reports
1CRM
SharpSpring
8.0
Custom reports
1CRM
SharpSpring
7.1

Platform & Infrastructure

1CRM
SharpSpring
8.1
API
1CRM
SharpSpring
7.6
Role-based workflow & approvals
1CRM
SharpSpring
8.1
Customizability
1CRM
SharpSpring
8.2
Integration with Salesforce.com
1CRM
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
1CRM
SharpSpring
8.3
Integration with SugarCRM
1CRM
SharpSpring
8.3

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

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