What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

SmartCloud Connect

If you are using Office365 and it is within your budget, utilizing SmartCloud Connect as an interface with a CRM is a no-brainer. It remains hidden when Outlook opens, but with an email selected you can open it with a single click. It then allows you to associate the email and even attachments with email addresses that were included in the to, cc, or from sections of the email. It's a very intuitive user interface and saves time in email tracking.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
SmartCloud Connect
Customer data management / contact management
1CRM
9.0
SmartCloud Connect
Workflow management
1CRM
9.0
SmartCloud Connect
Territory management
1CRM
9.0
SmartCloud Connect
Opportunity management
1CRM
10.0
SmartCloud Connect
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
SmartCloud Connect
Contract management
1CRM
7.0
SmartCloud Connect
Quote & order management
1CRM
10.0
SmartCloud Connect
Interaction tracking
1CRM
9.0
SmartCloud Connect
Channel / partner relationship management
1CRM
9.0
SmartCloud Connect

Customer Service & Support

1CRM
9.3
SmartCloud Connect
Case management
1CRM
10.0
SmartCloud Connect
Call center management
1CRM
9.0
SmartCloud Connect
Help desk management
1CRM
9.0
SmartCloud Connect

Marketing Automation

1CRM
10.0
SmartCloud Connect
Lead management
1CRM
10.0
SmartCloud Connect
Email marketing
1CRM
10.0
SmartCloud Connect

CRM Project Management

1CRM
9.7
SmartCloud Connect
Task management
1CRM
9.0
SmartCloud Connect
Billing and invoicing management
1CRM
10.0
SmartCloud Connect
Reporting
1CRM
10.0
SmartCloud Connect

CRM Reporting & Analytics

1CRM
9.0
SmartCloud Connect
Forecasting
1CRM
8.0
SmartCloud Connect
Pipeline visualization
1CRM
9.0
SmartCloud Connect
Customizable reports
1CRM
10.0
SmartCloud Connect

Customization

1CRM
8.5
SmartCloud Connect
Custom fields
1CRM
8.0
SmartCloud Connect
Custom objects
1CRM
8.0
SmartCloud Connect
Scripting environment
1CRM
9.0
SmartCloud Connect
API for custom integration
1CRM
9.0
SmartCloud Connect

Security

1CRM
8.5
SmartCloud Connect
Single sign-on capability
1CRM
8.0
SmartCloud Connect
Role-based user permissions
1CRM
9.0
SmartCloud Connect

Social CRM

1CRM
7.5
SmartCloud Connect
Social data
1CRM
7.0
SmartCloud Connect
Social engagement
1CRM
8.0
SmartCloud Connect

Integrations with 3rd-party Software

1CRM
9.5
SmartCloud Connect
Marketing automation
1CRM
9.0
SmartCloud Connect
Compensation management
1CRM
10.0
SmartCloud Connect

Platform

1CRM
9.0
SmartCloud Connect
Mobile access
1CRM
9.0
SmartCloud Connect

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

SmartCloud Connect

  • Keeps email tracking simple within Outlook.
  • Has a global search to allow associating an email with multiple types of accounts (i.e clients, leads, contacts, and activities).
  • Single-button click to open or close the SmartCloud interface in Outlook.
Kenneth Harrington-Colon | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

SmartCloud Connect

  • The software updates often, leading to an opening delay the first time it is used in a session.
  • Creating contacts is simple, but can lead to duplicates when proper research for tracking is not utilized by the end user.
  • Extra cost on top of CRM costs add to the bottom line expense of the system.
Kenneth Harrington-Colon | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

SmartCloud Connect

Out of all the other utilities we've used, SmartCloud connect seems to be the most stable. The other interfaces sometimes caused glitchy integrations with Outlook, requiring a user to restart the add-in to restore functionality, but so far that has not been the case with SmartCloud Connect. SmartCloud connect also allows you to connect to different CRM's instead of just one, which means you can still use it when migrating between CRM's.
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

SmartCloud Connect

  • Departments that use it save time on email tracking, allowing them to focus on client request and tasks.
  • Simple integration with Outlook made it a breeze to set up, allowing for quick expansion or reduction of licenses.
  • Extra cost has prevented us from applying the utility company-wide, which creates dual methodologies for email tracking and training.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SmartCloud Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
SmartCloud Connect
9.0

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