What users are saying about
37 Ratings
1 Ratings
37 Ratings
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Score 7.7 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Soffront CRM
7.7
Customer data management / contact management
1CRM
9.0
Soffront CRM
8.2
Workflow management
1CRM
9.0
Soffront CRM
7.3
Territory management
1CRM
9.0
Soffront CRM
7.3
Opportunity management
1CRM
10.0
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Soffront CRM
Contract management
1CRM
7.0
Soffront CRM
Quote & order management
1CRM
10.0
Soffront CRM
Interaction tracking
1CRM
9.0
Soffront CRM
Channel / partner relationship management
1CRM
9.0
Soffront CRM
8.2

Customer Service & Support

1CRM
9.3
Soffront CRM
7.3
Case management
1CRM
10.0
Soffront CRM
7.3
Call center management
1CRM
9.0
Soffront CRM
Help desk management
1CRM
9.0
Soffront CRM
7.3

Marketing Automation

1CRM
10.0
Soffront CRM
8.6
Lead management
1CRM
10.0
Soffront CRM
8.2
Email marketing
1CRM
10.0
Soffront CRM
9.1

CRM Project Management

1CRM
9.7
Soffront CRM
7.7
Task management
1CRM
9.0
Soffront CRM
8.2
Billing and invoicing management
1CRM
10.0
Soffront CRM
Reporting
1CRM
10.0
Soffront CRM
7.3

CRM Reporting & Analytics

1CRM
9.0
Soffront CRM
8.2
Forecasting
1CRM
8.0
Soffront CRM
7.3
Pipeline visualization
1CRM
9.0
Soffront CRM
8.2
Customizable reports
1CRM
10.0
Soffront CRM
9.1

Customization

1CRM
8.5
Soffront CRM
9.1
Custom fields
1CRM
8.0
Soffront CRM
9.1
Custom objects
1CRM
8.0
Soffront CRM
Scripting environment
1CRM
9.0
Soffront CRM
API for custom integration
1CRM
9.0
Soffront CRM

Security

1CRM
8.5
Soffront CRM
7.3
Single sign-on capability
1CRM
8.0
Soffront CRM
6.4
Role-based user permissions
1CRM
9.0
Soffront CRM
8.2

Social CRM

1CRM
7.5
Soffront CRM
5.9
Social data
1CRM
7.0
Soffront CRM
6.4
Social engagement
1CRM
8.0
Soffront CRM
5.5

Integrations with 3rd-party Software

1CRM
9.5
Soffront CRM
Marketing automation
1CRM
9.0
Soffront CRM
Compensation management
1CRM
10.0
Soffront CRM

Platform

1CRM
9.0
Soffront CRM
5.5
Mobile access
1CRM
9.0
Soffront CRM
5.5

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

1CRM

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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