1CRM vs. Soffront CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 6.9 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
Pricing
1CRMSoffront CRM
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
Offerings
Pricing Offerings
1CRMSoffront CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required
More Pricing Information
Features
1CRMSoffront CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.8
5 Ratings
24% above category average
Soffront CRM
7.8
2 Ratings
2% above category average
Customer data management / contact management9.95 Ratings9.02 Ratings
Workflow management9.85 Ratings6.02 Ratings
Territory management9.75 Ratings7.31 Ratings
Opportunity management9.95 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.45 Ratings00 Ratings
Contract management9.65 Ratings00 Ratings
Quote & order management9.95 Ratings00 Ratings
Interaction tracking9.95 Ratings00 Ratings
Channel / partner relationship management9.75 Ratings9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.7
5 Ratings
26% above category average
Soffront CRM
5.0
2 Ratings
39% below category average
Case management9.85 Ratings5.02 Ratings
Call center management10.05 Ratings00 Ratings
Help desk management9.14 Ratings5.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
7% above category average
Soffront CRM
9.5
2 Ratings
23% above category average
Lead management8.15 Ratings10.02 Ratings
Email marketing8.05 Ratings9.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.6
5 Ratings
13% above category average
Soffront CRM
6.1
2 Ratings
22% below category average
Task management9.05 Ratings8.21 Ratings
Billing and invoicing management8.35 Ratings00 Ratings
Reporting8.55 Ratings4.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.4
5 Ratings
10% above category average
Soffront CRM
4.7
2 Ratings
47% below category average
Forecasting8.35 Ratings4.02 Ratings
Pipeline visualization8.55 Ratings6.02 Ratings
Customizable reports8.45 Ratings4.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.5
5 Ratings
12% above category average
Soffront CRM
7.0
2 Ratings
8% below category average
Custom fields8.45 Ratings7.02 Ratings
Custom objects9.14 Ratings00 Ratings
Scripting environment8.24 Ratings00 Ratings
API for custom integration8.34 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.5
5 Ratings
2% above category average
Soffront CRM
7.0
2 Ratings
17% below category average
Single sign-on capability8.45 Ratings6.02 Ratings
Role-based user permissions8.55 Ratings8.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.4
4 Ratings
15% above category average
Soffront CRM
6.0
2 Ratings
19% below category average
Social data8.44 Ratings7.02 Ratings
Social engagement8.54 Ratings5.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
7.8
4 Ratings
9% above category average
Soffront CRM
-
Ratings
Marketing automation8.04 Ratings00 Ratings
Compensation management7.64 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
Soffront CRM
7.0
2 Ratings
7% below category average
Mobile access7.24 Ratings7.02 Ratings
Best Alternatives
1CRMSoffront CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMSoffront CRM
Likelihood to Recommend
9.9
(5 ratings)
7.0
(2 ratings)
Usability
9.9
(4 ratings)
8.0
(1 ratings)
Support Rating
9.9
(4 ratings)
7.0
(1 ratings)
User Testimonials
1CRMSoffront CRM
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
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Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
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Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
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Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
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Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
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Soffront
  • Reporting
  • Loyalty features
  • Social media integration
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Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
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Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
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Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
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Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
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Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
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Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
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ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard