What users are saying about
56 Ratings
1 Rating
56 Ratings
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Score 8.3 out of 100
1 Rating
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Score 7.3 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Security, Social CRM, Platform
  • Soffront CRM ranks higher in 2 feature sets: Marketing Automation, Customization

Sales Force Automation

9.3

1CRM

93%
7.7

Soffront CRM

77%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.2
82%
1 Rating

Workflow management

9.5
95%
5 Ratings
7.3
73%
1 Rating

Territory management

9.3
93%
5 Ratings
7.3
73%
1 Rating

Opportunity management

9.6
96%
5 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
N/A
0 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
N/A
0 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.2
82%
1 Rating

Customer Service & Support

9.6

1CRM

96%
7.3

Soffront CRM

73%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.3
73%
1 Rating

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
7.3
73%
1 Rating

Marketing Automation

8.5

1CRM

85%
8.6

Soffront CRM

86%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.2
82%
1 Rating

Email marketing

8.3
83%
5 Ratings
9.1
91%
1 Rating

CRM Project Management

9.0

1CRM

90%
7.7

Soffront CRM

77%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.2
82%
1 Rating

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.4
94%
5 Ratings
7.3
73%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
8.2

Soffront CRM

82%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
7.3
73%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
8.2
82%
1 Rating

Customizable reports

9.2
92%
5 Ratings
9.1
91%
1 Rating

Customization

8.9

1CRM

89%
9.1

Soffront CRM

91%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
9.1
91%
1 Rating

Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
N/A
0 Ratings

Security

9.3

1CRM

93%
7.3

Soffront CRM

73%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
6.4
64%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.2
82%
1 Rating

Social CRM

9.1

1CRM

91%
5.9

Soffront CRM

59%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.4
64%
1 Rating

Social engagement

9.2
92%
4 Ratings
5.5
55%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%

Soffront CRM

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
5.5

Soffront CRM

55%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
5.5
55%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.3

Soffront CRM

73%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

Soffront CRM

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Soffront CRM

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per month

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. per month
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

1CRM

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