What users are saying about
37 Ratings
1 Ratings
37 Ratings
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Score 7.7 out of 100
1 Ratings
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Score 5 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

TargetX

TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
TargetX
Customer data management / contact management
1CRM
9.0
TargetX
Workflow management
1CRM
9.0
TargetX
Territory management
1CRM
9.0
TargetX
Opportunity management
1CRM
10.0
TargetX
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
TargetX
Contract management
1CRM
7.0
TargetX
Quote & order management
1CRM
10.0
TargetX
Interaction tracking
1CRM
9.0
TargetX
Channel / partner relationship management
1CRM
9.0
TargetX

Customer Service & Support

1CRM
9.3
TargetX
Case management
1CRM
10.0
TargetX
Call center management
1CRM
9.0
TargetX
Help desk management
1CRM
9.0
TargetX

Marketing Automation

1CRM
10.0
TargetX
Lead management
1CRM
10.0
TargetX
Email marketing
1CRM
10.0
TargetX

CRM Project Management

1CRM
9.7
TargetX
Task management
1CRM
9.0
TargetX
Billing and invoicing management
1CRM
10.0
TargetX
Reporting
1CRM
10.0
TargetX

CRM Reporting & Analytics

1CRM
9.0
TargetX
Forecasting
1CRM
8.0
TargetX
Pipeline visualization
1CRM
9.0
TargetX
Customizable reports
1CRM
10.0
TargetX

Customization

1CRM
8.5
TargetX
Custom fields
1CRM
8.0
TargetX
Custom objects
1CRM
8.0
TargetX
Scripting environment
1CRM
9.0
TargetX
API for custom integration
1CRM
9.0
TargetX

Security

1CRM
8.5
TargetX
Single sign-on capability
1CRM
8.0
TargetX
Role-based user permissions
1CRM
9.0
TargetX

Social CRM

1CRM
7.5
TargetX
Social data
1CRM
7.0
TargetX
Social engagement
1CRM
8.0
TargetX

Integrations with 3rd-party Software

1CRM
9.5
TargetX
Marketing automation
1CRM
9.0
TargetX
Compensation management
1CRM
10.0
TargetX

Platform

1CRM
9.0
TargetX
Mobile access
1CRM
9.0
TargetX

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • Addresses the higher education infrastructure to integrate Salesforce
  • Email marketing is done at huge cost savings over other marketing platforms in Salesforce
  • Helps facilitate events on an off-campus
  • Helps our admissions counselors keep up on tasks and contacts
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

TargetX

We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • We have saved a great deal of money on email campaigns with over half a million contacts
  • Managing of on-campus event registration has been very successful for us.
  • By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TargetX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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