40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
TargetX
TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.

Verified User
Analyst in Marketing
Higher Education Company, 201-500 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
TargetX
—
Customer data management / contact management
1CRM
9.0
TargetX
—
Workflow management
1CRM
9.0
TargetX
—
Territory management
1CRM
9.0
TargetX
—
Opportunity management
1CRM
9.5
TargetX
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
TargetX
—
Contract management
1CRM
8.1
TargetX
—
Quote & order management
1CRM
9.5
TargetX
—
Interaction tracking
1CRM
9.0
TargetX
—
Channel / partner relationship management
1CRM
9.0
TargetX
—
Customer Service & Support
1CRM
9.5
TargetX
—
Case management
1CRM
10.0
TargetX
—
Call center management
1CRM
9.5
TargetX
—
Help desk management
1CRM
9.0
TargetX
—
Marketing Automation
1CRM
10.0
TargetX
—
Lead management
1CRM
10.0
TargetX
—
Email marketing
1CRM
10.0
TargetX
—
CRM Project Management
1CRM
9.5
TargetX
—
Task management
1CRM
9.0
TargetX
—
Billing and invoicing management
1CRM
9.5
TargetX
—
Reporting
1CRM
10.0
TargetX
—
CRM Reporting & Analytics
1CRM
9.5
TargetX
—
Forecasting
1CRM
9.1
TargetX
—
Pipeline visualization
1CRM
9.5
TargetX
—
Customizable reports
1CRM
10.0
TargetX
—
Customization
1CRM
8.6
TargetX
—
Custom fields
1CRM
8.5
TargetX
—
Custom objects
1CRM
8.0
TargetX
—
Scripting environment
1CRM
9.0
TargetX
—
API for custom integration
1CRM
9.0
TargetX
—
Security
1CRM
9.3
TargetX
—
Single sign-on capability
1CRM
9.1
TargetX
—
Role-based user permissions
1CRM
9.5
TargetX
—
Social CRM
1CRM
7.5
TargetX
—
Social data
1CRM
7.0
TargetX
—
Social engagement
1CRM
8.0
TargetX
—
Integrations with 3rd-party Software
1CRM
9.5
TargetX
—
Marketing automation
1CRM
9.0
TargetX
—
Compensation management
1CRM
10.0
TargetX
—
Platform
1CRM
9.0
TargetX
—
Mobile access
1CRM
9.0
TargetX
—
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
TargetX
- Addresses the higher education infrastructure to integrate Salesforce
- Email marketing is done at huge cost savings over other marketing platforms in Salesforce
- Helps facilitate events on an off-campus
- Helps our admissions counselors keep up on tasks and contacts

Verified User
Analyst in Marketing
Higher Education Company, 201-500 employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
TargetX
- When sending large volumes of email the campaigns can be slow to send
- The events functions are not as robust as some of the competition
- Their telemarketing component has not been updated in a while and leaves a bit for current call centers.

Verified User
Analyst in Marketing
Higher Education Company, 201-500 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
TargetX
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
TargetX
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
TargetX
We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.

Verified User
Analyst in Marketing
Higher Education Company, 201-500 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
TargetX
- We have saved a great deal of money on email campaigns with over half a million contacts
- Managing of on-campus event registration has been very successful for us.
- By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs

Verified User
Analyst in Marketing
Higher Education Company, 201-500 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—TargetX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No