What users are saying about
56 Ratings
14 Ratings
56 Ratings
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Score 8.3 out of 100
14 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    9.3

    1CRM

    93%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Territory management

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Contract management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.6

    1CRM

    96%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Case management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Call center management

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.5

    1CRM

    85%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Lead management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Email marketing

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    1CRM

    90%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.1

    1CRM

    91%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 3/3 features

    Forecasting

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Customization

    8.9

    1CRM

    89%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 4/4 features

    Custom fields

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.7
    87%
    4 Ratings
    N/A
    0 Ratings

    Security

    9.3

    1CRM

    93%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Single sign-on capability

    9.1
    91%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Social CRM

    9.1

    1CRM

    91%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Social data

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Social engagement

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.4

    1CRM

    84%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Platform

    7.7

    1CRM

    77%

    Thryv

    Feature Set Not Supported
    N/A
    1CRM ranks higher in 1/1 features

    Mobile access

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    1CRM

    Feature Set Not Supported
    N/A
    9.2

    Thryv

    92%
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    List management

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Lead Management

    1CRM

    Feature Set Not Supported
    N/A
    8.3

    Thryv

    83%
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Data quality management

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    Campaign Management

    1CRM

    Feature Set Not Supported
    N/A
    9.7

    Thryv

    97%
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Social Media Marketing

    1CRM

    Feature Set Not Supported
    N/A
    6.9

    Thryv

    69%
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    1CRM

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    1CRM

    Feature Set Not Supported
    N/A
    8.7

    Thryv

    87%
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Attribute Ratings

    • 1CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
    • 1CRM and Thryv are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.6

    1CRM

    96%
    5 Ratings
    9.2

    Thryv

    92%
    6 Ratings

    Usability

    9.6

    1CRM

    96%
    4 Ratings
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    9.7

    1CRM

    97%
    4 Ratings
    9.7

    Thryv

    97%
    5 Ratings

    Likelihood to Recommend

    1CRM

    While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
    Anonymous | TrustRadius Reviewer

    Thryv

    Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
    Dona Carlisle | TrustRadius Reviewer

    Pros

    1CRM

    • Sales management.
    • Marketing management.
    Prashant Choudhary | TrustRadius Reviewer

    Thryv

    • Allows me to send unlimited socail media posts and emails.
    • Allows me to collect information on customer.
    • Allows me to have all my customers info in one safe place.
    • Creates posts for my social media 12 times a month.
    • Keeps my webite up to date and helps me with updates.
    • Has the most amazing customer service via chat and phone.
    Lisa Newman | TrustRadius Reviewer

    Cons

    1CRM

    • It should also have voice commands.
    • UX needs to be more interactive.
    • Rest is great.
    Puneet Madan | TrustRadius Reviewer

    Thryv

    • I await the day that Thryv can integrate with Xero.
    • Google Messages integration would be handy.
    • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    1CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Thryv

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    1CRM

    1CRM 9.6
    Based on 4 answers
    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Garry Rumrill | TrustRadius Reviewer

    Thryv

    Thryv 9.0
    Based on 2 answers
    It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
    Greg Swacker | TrustRadius Reviewer

    Support Rating

    1CRM

    1CRM 9.7
    Based on 4 answers
    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Rey Oneal Garcia | TrustRadius Reviewer

    Thryv

    Thryv 9.7
    Based on 5 answers
    Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    1CRM

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Anonymous | TrustRadius Reviewer

    Thryv

    Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
    Donna-sue Carpenter | TrustRadius Reviewer

    Return on Investment

    1CRM

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Prashant Choudhary | TrustRadius Reviewer

    Thryv

    • The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
    • Thryv has made it easier for my clients to share documents with me in a safe manner.
    • Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
    Dona Carlisle | TrustRadius Reviewer

    Screenshots

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