What users are saying about
40 Ratings
23 Ratings
40 Ratings
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Score 8 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Workamajig
Customer data management / contact management
1CRM
9.0
Workamajig
Workflow management
1CRM
9.0
Workamajig
Territory management
1CRM
9.0
Workamajig
Opportunity management
1CRM
9.5
Workamajig
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Workamajig
Contract management
1CRM
8.0
Workamajig
Quote & order management
1CRM
9.5
Workamajig
Interaction tracking
1CRM
9.0
Workamajig
Channel / partner relationship management
1CRM
9.0
Workamajig

Customer Service & Support

1CRM
9.5
Workamajig
Case management
1CRM
10.0
Workamajig
Call center management
1CRM
9.5
Workamajig
Help desk management
1CRM
9.0
Workamajig

Marketing Automation

1CRM
10.0
Workamajig
Lead management
1CRM
10.0
Workamajig
Email marketing
1CRM
10.0
Workamajig

CRM Project Management

1CRM
9.5
Workamajig
Task management
1CRM
9.0
Workamajig
Billing and invoicing management
1CRM
9.5
Workamajig
Reporting
1CRM
10.0
Workamajig

CRM Reporting & Analytics

1CRM
9.5
Workamajig
Forecasting
1CRM
9.0
Workamajig
Pipeline visualization
1CRM
9.5
Workamajig
Customizable reports
1CRM
10.0
Workamajig

Customization

1CRM
8.6
Workamajig
Custom fields
1CRM
8.5
Workamajig
Custom objects
1CRM
8.0
Workamajig
Scripting environment
1CRM
9.0
Workamajig
API for custom integration
1CRM
9.0
Workamajig

Security

1CRM
9.3
Workamajig
Single sign-on capability
1CRM
9.0
Workamajig
Role-based user permissions
1CRM
9.5
Workamajig

Social CRM

1CRM
7.5
Workamajig
Social data
1CRM
7.0
Workamajig
Social engagement
1CRM
8.0
Workamajig

Integrations with 3rd-party Software

1CRM
9.5
Workamajig
Marketing automation
1CRM
9.0
Workamajig
Compensation management
1CRM
10.0
Workamajig

Platform

1CRM
9.0
Workamajig
Mobile access
1CRM
9.0
Workamajig

Project Management

1CRM
Workamajig
7.2
Task Management
1CRM
Workamajig
8.5
Resource Management
1CRM
Workamajig
7.8
Gantt Charts
1CRM
Workamajig
6.7
Scheduling
1CRM
Workamajig
7.8
Workflow Automation
1CRM
Workamajig
6.5
Team Collaboration
1CRM
Workamajig
7.6
Support for Agile Methodology
1CRM
Workamajig
6.0
Support for Waterfall Methodology
1CRM
Workamajig
7.6
Document Management
1CRM
Workamajig
7.4
Email integration
1CRM
Workamajig
6.5
Mobile Access
1CRM
Workamajig
5.2
Timesheet Tracking
1CRM
Workamajig
8.7
Change request and Case Management
1CRM
Workamajig
6.3
Budget and Expense Management
1CRM
Workamajig
7.8

Professional Services Automation

1CRM
Workamajig
7.1
Quotes/estimates
1CRM
Workamajig
7.2
Invoicing
1CRM
Workamajig
7.7
Project & financial reporting
1CRM
Workamajig
8.6
Integration with accounting software
1CRM
Workamajig
5.0

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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