1CRM vs. Workamajig

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.8 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Workamajig
Score 6.1 out of 10
N/A
Workamajig is a project management system with capabilities such as file sharing, resource management, and revenue projection.
$41
per month per user
Pricing
1CRMWorkamajig
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
In-house
$41
per month per user
Agency
$41
per month per user
Enterprise
Contact
per month per user
Offerings
Pricing Offerings
1CRMWorkamajig
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required—
More Pricing Information
Features
1CRMWorkamajig
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.0
6 Ratings
16% above category average
Workamajig
-
Ratings
Customer data management / contact management10.06 Ratings00 Ratings
Workflow management8.06 Ratings00 Ratings
Territory management8.06 Ratings00 Ratings
Opportunity management10.06 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.06 Ratings00 Ratings
Contract management8.06 Ratings00 Ratings
Quote & order management9.06 Ratings00 Ratings
Interaction tracking10.06 Ratings00 Ratings
Channel / partner relationship management9.06 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
8.7
6 Ratings
15% above category average
Workamajig
-
Ratings
Case management9.06 Ratings00 Ratings
Call center management8.06 Ratings00 Ratings
Help desk management9.05 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
9.0
6 Ratings
17% above category average
Workamajig
-
Ratings
Lead management9.06 Ratings00 Ratings
Email marketing9.06 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.7
6 Ratings
14% above category average
Workamajig
-
Ratings
Task management9.06 Ratings00 Ratings
Billing and invoicing management7.06 Ratings00 Ratings
Reporting10.06 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.7
6 Ratings
14% above category average
Workamajig
-
Ratings
Forecasting8.06 Ratings00 Ratings
Pipeline visualization10.06 Ratings00 Ratings
Customizable reports8.06 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.0
6 Ratings
6% above category average
Workamajig
-
Ratings
Custom fields8.06 Ratings00 Ratings
Custom objects8.05 Ratings00 Ratings
Scripting environment8.05 Ratings00 Ratings
API for custom integration8.05 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.0
6 Ratings
4% below category average
Workamajig
-
Ratings
Single sign-on capability8.06 Ratings00 Ratings
Role-based user permissions8.06 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.5
5 Ratings
15% above category average
Workamajig
-
Ratings
Social data8.05 Ratings00 Ratings
Social engagement9.05 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
9.0
5 Ratings
21% above category average
Workamajig
-
Ratings
Marketing automation9.05 Ratings00 Ratings
Compensation management9.05 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
3% below category average
Workamajig
-
Ratings
Mobile access7.24 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
1CRM
-
Ratings
Workamajig
4.9
13 Ratings
43% below category average
Task Management00 Ratings8.013 Ratings
Resource Management00 Ratings5.513 Ratings
Gantt Charts00 Ratings6.16 Ratings
Scheduling00 Ratings5.011 Ratings
Workflow Automation00 Ratings4.011 Ratings
Team Collaboration00 Ratings5.013 Ratings
Support for Agile Methodology00 Ratings3.07 Ratings
Support for Waterfall Methodology00 Ratings3.07 Ratings
Document Management00 Ratings4.013 Ratings
Email integration00 Ratings5.510 Ratings
Mobile Access00 Ratings1.08 Ratings
Timesheet Tracking00 Ratings8.011 Ratings
Change request and Case Management00 Ratings4.08 Ratings
Budget and Expense Management00 Ratings7.010 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
1CRM
-
Ratings
Workamajig
6.7
10 Ratings
11% below category average
Quotes/estimates00 Ratings7.07 Ratings
Invoicing00 Ratings7.97 Ratings
Project & financial reporting00 Ratings6.010 Ratings
Integration with accounting software00 Ratings6.03 Ratings
Best Alternatives
1CRMWorkamajig
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMWorkamajig
Likelihood to Recommend
9.0
(6 ratings)
6.0
(13 ratings)
Usability
9.0
(5 ratings)
-
(0 ratings)
Support Rating
9.9
(4 ratings)
-
(0 ratings)
User Testimonials
1CRMWorkamajig
Likelihood to Recommend
Converge Technology Solutions
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
Read full review
Workamajig
If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
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Pros
Converge Technology Solutions
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
Read full review
Workamajig
  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Read full review
Cons
Converge Technology Solutions
  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Read full review
Workamajig
  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
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Usability
Converge Technology Solutions
I give this rating due to ease of usage, data retrieval (which is integral part of my position), reporting and retention of information. I love the fact that we can assign tasks across the team and set targets etc.
Read full review
Workamajig
No answers on this topic
Support Rating
Converge Technology Solutions
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
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Workamajig
No answers on this topic
Alternatives Considered
Converge Technology Solutions
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
Read full review
Workamajig
Workamajig was selected over a decade ago when there were very few project management platforms that has integrations with other platforms, support for Agile, KanBan, etc etc. Most of the other offerings did not offer the type of security available with us hosting an on premises server behind a VPN although now there are plenty of cloud based solutions that have security compliance greater than what we can provide (fedRamp, etc.)
Read full review
Return on Investment
Converge Technology Solutions
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
Read full review
Workamajig
  • The agency switched to an hourly allocation so our clients were subject to a certain amount of hours each quarter. JIG helped us keep track of who was going over hours or who had some to spare. Once the clients went over we would use JIG to help charge the additional fees for going over. It helped keep clients accountable.
  • It was used to keep track of time sheets and through those time sheets, the directors were able to make a case for more employees on certain accounts. The corporate team hired 3 additional people that were truly needed and our time sheets helped reflect that.
Read full review
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