What users are saying about
52 Ratings
4 Ratings
52 Ratings
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Score 8.9 out of 100
4 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Zurmo
9.2
Customer data management / contact management
1CRM
8.9
Zurmo
9.0
Workflow management
1CRM
9.3
Zurmo
9.0
Territory management
1CRM
8.9
Zurmo
9.0
Opportunity management
1CRM
9.2
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Zurmo
9.0
Contract management
1CRM
8.6
Zurmo
9.0
Quote & order management
1CRM
9.1
Zurmo
10.0
Interaction tracking
1CRM
8.9
Zurmo
9.0
Channel / partner relationship management
1CRM
8.7
Zurmo
9.0

Customer Service & Support

1CRM
9.0
Zurmo
9.0
Case management
1CRM
8.6
Zurmo
9.0
Call center management
1CRM
9.1
Zurmo
9.0
Help desk management
1CRM
9.2
Zurmo
9.0

Marketing Automation

1CRM
8.8
Zurmo
9.5
Lead management
1CRM
9.0
Zurmo
10.0
Email marketing
1CRM
8.5
Zurmo
9.0

CRM Project Management

1CRM
9.1
Zurmo
9.3
Task management
1CRM
9.0
Zurmo
10.0
Billing and invoicing management
1CRM
9.1
Zurmo
9.0
Reporting
1CRM
9.2
Zurmo
9.0

CRM Reporting & Analytics

1CRM
9.2
Zurmo
9.3
Forecasting
1CRM
9.1
Zurmo
10.0
Pipeline visualization
1CRM
9.3
Zurmo
9.0
Customizable reports
1CRM
9.3
Zurmo
9.0

Customization

1CRM
8.9
Zurmo
9.3
Custom fields
1CRM
8.9
Zurmo
9.0
Custom objects
1CRM
9.1
Zurmo
9.0
Scripting environment
1CRM
8.7
Zurmo
10.0
API for custom integration
1CRM
9.0
Zurmo
9.0

Security

1CRM
9.2
Zurmo
9.5
Single sign-on capability
1CRM
9.2
Zurmo
9.0
Role-based user permissions
1CRM
9.1
Zurmo
10.0

Social CRM

1CRM
9.1
Zurmo
9.5
Social data
1CRM
8.9
Zurmo
9.0
Social engagement
1CRM
9.3
Zurmo
10.0

Integrations with 3rd-party Software

1CRM
8.4
Zurmo
9.0
Marketing automation
1CRM
8.2
Zurmo
9.0
Compensation management
1CRM
8.6
Zurmo
9.0

Platform

1CRM
7.9
Zurmo
9.0
Mobile access
1CRM
7.9
Zurmo
9.0

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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