1E Digital Employee Experience (DEX) Platform vs. Akamai mPulse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1E Digital Employee Experience (DEX) Platform
Score 9.0 out of 10
N/A
The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise. It provides endpoint diagnostics and remediation, end-user experience management and monitoring, and service delivery for ServiceNow ITSM.N/A
Akamai mPulse
Score 7.8 out of 10
N/A
mPulse, from Akamai, is a real-time end-user digital experience monitoring solution (or RUM, for real user monitoring) that enables the user to capture user experience data, optimize website performance, and measure ROI.N/A
Pricing
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
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KACE Systems Management Appliance
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Enterprises
KACE Systems Management Appliance
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Nexthink
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
Likelihood to Recommend
10.0
(1 ratings)
7.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
1E Digital Employee Experience (DEX) PlatformAkamai mPulse
Likelihood to Recommend
1E
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Tachyon Explorer is our go-to tool to push out those settings quickly. We have a Tachyon server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the 1E Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the Tachyon software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
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Akamai
In general, if you manage a website, you must have a real user monitoring tool. mPulse is one of the leaders in the market, so if you use this product, you can count on the reliability of the product itself. Personally, I think that if you need to collect technical KPIs, mPulse is a good choice. If on top of technical metrics, you want to collect also business KPIs, potentially there are other products doing this better.
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Pros
1E
  • Extremely quick responses from Tachyon Explorer provides immediate feedback
  • Automated software reclaim for unused software keeps our licensing costs down
  • Guaranteed State gives us peace of mind that our required policy settings will remain intact
  • Tachyon Experience gives an in-depth insight into proactive performance troubleshooting
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Akamai
  • Real time data: you can know in real time how your website is performing.
  • "What if" functionality to choose, from a business point of view, the right web pages to improve
  • Understanding what are the slow pages and seeing the impact on the global performance from a technical and a business point of view.
  • Waterfall functionality - possibility to go in details to a specific session.
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Cons
1E
  • They currently don't have all of their products incorporated into the Tachyon web interface, meaning that we need a separate administration console for using their Shopping product.
  • The 1E Tachyon Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
  • Writing your own custom instructions for Tachyon Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
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Akamai
  • The creation of a specific dashboard is not easy. You can leverage the available dashboards but if you need something else is not so easy to achieve.
  • Old UI - the look and feel of the product should be improved. It seems very old.
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Usability
1E
1E Tachyon has plenty of features and functionality right out of the box. They offer a Tachyon Exchange web portal where you can go to download new Tachyon product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
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Akamai
No answers on this topic
Alternatives Considered
1E
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that 1E had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our 1E toolbox and even then doesn't seem to have all of the additional functionality that we get from the 1E software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which 1E Tachyon has already done impressively for some time now.
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Akamai
Generally speaking, both products allow you to not be blind on your website. Easily, you can see how your website is performing. At the moment, Blue Triangle is better than Akamai for the business part (there are more business metrics collected and many more available dashboards for consuming this kind of data). Moreover, the look and feel and the usability of the Blue Triangle portal is better than Akamai one.
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Return on Investment
1E
  • Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
  • Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
  • Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
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Akamai
  • Choose the right pages to optimize.
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ScreenShots