1E Digital Employee Experience (DEX) Platform vs. Miradore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1E Digital Employee Experience (DEX) Platform
Score 9.0 out of 10
N/A
The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise. It provides endpoint diagnostics and remediation, end-user experience management and monitoring, and service delivery for ServiceNow ITSM.N/A
Miradore
Score 9.6 out of 10
Small Businesses (1-50 employees)
Miradore is a cloud-based Mobile Device Management platform that was acquired by GoTo in 2022. Miradore is designed to provide a smarter way to securely manage both company-owned and personal Android, iOS, macOS, and Windows devices. Miradore supports users in staying up to date with a device fleet, automate device management across multiple operating systems, distribute business-critical apps, and secure company data. The vendor…
$0
per month device
Pricing
1E Digital Employee Experience (DEX) PlatformMiradore
Editions & Modules
No answers on this topic
Free
$0
Premium
$3.30
per month per device
Premium+
$4.75
per month per device
Offerings
Pricing Offerings
1E Digital Employee Experience (DEX) PlatformMiradore
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMiradore offers the following plans: FREE For staying up-to-date with a device fleet and securing an unlimited number of devices. PREMIUM For full control over devices and automated device management across multiple platforms PREMIUM+ Everything in Premium, PLUS integrations to streamline device workflows, and natively integrated remote support. For MSPs looking for an MDM/UEM solution, Miradore can be used to manage multiple client sites from one portal. A discount is available for annual billing.
More Pricing Information
Community Pulse
1E Digital Employee Experience (DEX) PlatformMiradore
Top Pros
Top Cons
Best Alternatives
1E Digital Employee Experience (DEX) PlatformMiradore
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Rippling
Rippling
Score 8.5 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Cisco Meraki SM
Cisco Meraki SM
Score 9.7 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Cisco Meraki SM
Cisco Meraki SM
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1E Digital Employee Experience (DEX) PlatformMiradore
Likelihood to Recommend
10.0
(1 ratings)
9.3
(4 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
1E Digital Employee Experience (DEX) PlatformMiradore
Likelihood to Recommend
1E
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Tachyon Explorer is our go-to tool to push out those settings quickly. We have a Tachyon server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the 1E Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the Tachyon software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
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Miradore Ltd.
Miradore works great for us because it allows our agency to easily and remotely manage all of our iPhones and iPads, including pushing software updates, apps, restrictions, location-tracking, and so forth. It nearly eliminates the need to "put hands on" devices as frequently as I would otherwise need to do as our IT Liaison. Our IT vendor, with their own login credentials, is able to manage our devices or assist me with issues. Customer Support from Miradore has been stellar the entire three years we have had an account. Our IT vendor selected/recommended Miradore for us out of a variety of options, and found them to be the best fit considering price, features, and support; I would have to say they made an excellent choice!
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Pros
1E
  • Extremely quick responses from Tachyon Explorer provides immediate feedback
  • Automated software reclaim for unused software keeps our licensing costs down
  • Guaranteed State gives us peace of mind that our required policy settings will remain intact
  • Tachyon Experience gives an in-depth insight into proactive performance troubleshooting
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Miradore Ltd.
  • Easy to install and configure
  • Outstanding customer service and support
  • Robust features
  • Easy user interface
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Cons
1E
  • They currently don't have all of their products incorporated into the Tachyon web interface, meaning that we need a separate administration console for using their Shopping product.
  • The 1E Tachyon Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
  • Writing your own custom instructions for Tachyon Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
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Miradore Ltd.
  • Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
  • Can enroll Google Pixel, but can not push security policy as well now, like pin.
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Usability
1E
1E Tachyon has plenty of features and functionality right out of the box. They offer a Tachyon Exchange web portal where you can go to download new Tachyon product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
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Miradore Ltd.
No answers on this topic
Support Rating
1E
No answers on this topic
Miradore Ltd.
Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.
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Alternatives Considered
1E
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that 1E had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our 1E toolbox and even then doesn't seem to have all of the additional functionality that we get from the 1E software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which 1E Tachyon has already done impressively for some time now.
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Miradore Ltd.
This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.
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Return on Investment
1E
  • Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
  • Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
  • Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
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Miradore Ltd.
  • Increased productivity, as it avoids the installation and use of non-corporate apps;
  • Increased protection and preservation of the company's information and integrity;
  • It allows us to work remotely with company devices and have security.
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ScreenShots

Miradore Screenshots

Screenshot of Miradore Online dashboardScreenshot of general information about a deviceScreenshot of application inventoryScreenshot of configuration profilesScreenshot of location tracking mapScreenshot of business policies and automation