1Password vs. SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1Password
Score 9.1 out of 10
N/A
AgileBits in Toronto offers 1Password, a password manager available to both private individuals and businesses, touting a unique approach to multi-factor authentication to improve security.
$2.99
per month
SAP Customer Data Solutions
Score 8.3 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
1PasswordSAP Customer Data Solutions
Editions & Modules
1Password
$2.99
per month
Teams
$3.99
per user/per month
1Password Families
$4.99
per month
Business
$7.99
per user/per month
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
1PasswordSAP Customer Data Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
1PasswordSAP Customer Data Solutions
Top Pros
Top Cons
Features
1PasswordSAP Customer Data Solutions
Tag Management
Comparison of Tag Management features of Product A and Product B
1Password
-
Ratings
SAP Customer Data Solutions
7.6
29 Ratings
13% below category average
Tag library00 Ratings7.628 Ratings
Tag variable mapping00 Ratings7.626 Ratings
Ease of writing custom tags00 Ratings7.727 Ratings
Rules-driven tag execution00 Ratings7.527 Ratings
Tag performance monitoring00 Ratings7.726 Ratings
Page load times00 Ratings7.527 Ratings
Mobile app tagging00 Ratings7.426 Ratings
Library of JavaScript extensions00 Ratings7.525 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
1Password
-
Ratings
SAP Customer Data Solutions
7.6
29 Ratings
12% below category average
Standard visitor segmentation00 Ratings7.729 Ratings
Behavioral visitor segmentation00 Ratings7.828 Ratings
Traffic allocation control00 Ratings7.328 Ratings
Website personalization00 Ratings7.827 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
1Password
-
Ratings
SAP Customer Data Solutions
7.7
30 Ratings
14% below category average
Account Scoring00 Ratings7.428 Ratings
Customer Data Governance00 Ratings7.829 Ratings
Data Connectors00 Ratings7.730 Ratings
Data Enhancement00 Ratings7.730 Ratings
Data Ingestion00 Ratings7.530 Ratings
Data Storage00 Ratings7.830 Ratings
Data Visibility00 Ratings7.630 Ratings
Event Data00 Ratings7.528 Ratings
Identity Resolution00 Ratings8.028 Ratings
Best Alternatives
1PasswordSAP Customer Data Solutions
Small Businesses
Dashlane
Dashlane
Score 9.3 out of 10
Klaviyo
Klaviyo
Score 8.9 out of 10
Medium-sized Companies
Dashlane
Dashlane
Score 9.3 out of 10
SALESmanago
SALESmanago
Score 8.9 out of 10
Enterprises
KeePass
KeePass
Score 9.3 out of 10
Treasure Data
Treasure Data
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1PasswordSAP Customer Data Solutions
Likelihood to Recommend
8.5
(47 ratings)
8.0
(60 ratings)
Likelihood to Renew
10.0
(3 ratings)
9.5
(10 ratings)
Usability
10.0
(1 ratings)
9.1
(7 ratings)
Availability
-
(0 ratings)
8.2
(58 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
8.8
(17 ratings)
9.1
(8 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(7 ratings)
Implementation Rating
-
(0 ratings)
7.3
(7 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
1PasswordSAP Customer Data Solutions
Likelihood to Recommend
1Password (AgileBits, Inc)
I've described how I use it to manage confidential client logins for the websites I develop for them. Every site has a myriad of things that need logins - from setting up their domain name and hosting, to building the WordPress site, to getting them set up with email and maintaining their sites. When I need to provide IT support to our staff, I have my phone right there to log in to their computers to address the issues. When I want to order cookies from Amazon or check my home's security camera settings, it's there for personal needs as well. There are sharing features that I haven't explored enough to be comfortable with setting up for staff. They may be just great, but it is a place where I personally don't make use of the program.
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SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
1Password (AgileBits, Inc)
  • 1Password's Watchtower service is a real value add - 1Password monitors the security news for evidence of security breaches containing your credentials and alerts you if you have been impacted. That is a huge value as it enables you to get out in front of a security breach and be proactive in protecting yourself.
  • 1Password's core strength is that it makes it easy to practice good security hygiene by using strong, unique passwords for each site you interact with. This is something that all password managers do now, but offering an easy experience is key.
  • 1Password's password sharing features makes it easy to share team credentials with other team members, and to decide who amongst the team gets access to the designated credentials.
Read full review
SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
Read full review
Cons
1Password (AgileBits, Inc)
  • 1Password is so secure, that it lacks a self-managed "forget your password" functionality which means that as a manager, I have to approve password resets which may slow down some users.
  • On Chrome, the extension sometimes stops working when the browser is updated.
Read full review
SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
Read full review
Likelihood to Renew
1Password (AgileBits, Inc)
Its simplicity and vast functionality provide a solution to a former pain point for our organization. As long as 1P exists, we'll be customers.
Read full review
SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
Read full review
Usability
1Password (AgileBits, Inc)
The 1Password app design is top notch, much better than a couple other password managers I've looked at. The app and service are very flexible, allowing for many different types of data storage. The browser extensions generally work very well, allowing for easy access to login information while using pretty much any modern web browser.
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SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
1Password (AgileBits, Inc)
No answers on this topic
SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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Performance
1Password (AgileBits, Inc)
No answers on this topic
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
1Password (AgileBits, Inc)
I have never had any issues with 1Password and they have always been able to answer my questions adequately resolve my issues. Furthermore, they have a robust peer forum that can be accessed. They have helpful "Get to know Apps", videos and many articles to assist in the process of using the product.
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SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
1Password (AgileBits, Inc)
No answers on this topic
SAP
because it was made directly in the company
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Online Training
1Password (AgileBits, Inc)
No answers on this topic
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
1Password (AgileBits, Inc)
No answers on this topic
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
1Password (AgileBits, Inc)
I don't know any of the software in the list, but normally, I used to save logins in Chrome - whether work or private, in separate accounts of course. Chrome stores information, even credit card info in plain text, that is easy to crack. 1Password is a step up, or even, several steps up from there. The Master key is stored in a Google service though, that 1Password gave me in a pdf format, but I consider that safe
Read full review
SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
Read full review
Scalability
1Password (AgileBits, Inc)
No answers on this topic
SAP
because the platform actually allows you to scale at any time if designed following best practices
Read full review
Return on Investment
1Password (AgileBits, Inc)
  • 1Password has empowered me to meet the stringent security demands of my organization without having to resort to complex, time-intensive encryption setups to store all of my various credentials. Instead of wasting time on building, configuring, and maintaining such infrastructure, 1Password manages it for me.
  • 1Password's annual subscription pricing model is reasonable, given a great deal of value, it has provided me, both personally and in my business operations. I don't need to invest capital into secure storage infrastructure to ensure that I always have my credentials at my fingertips, and I prefer to have a dedicated, focused security company own the hardware behind this great service.
  • The fact that I control my 1Password account means that I can get double the use out of it: personal and professional account credentials sit side-by-side in my secure vault. Because I do not need to rely on my internal IT department to provide access, I am confident in storing whatever I need to store.
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SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
Read full review
ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform