What users are saying about

1Password

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
40 Ratings
4 Ratings

1Password

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

1Password

1Password is ideal for securely storing credentials and sharing within a team. Also, having a secure resource for storing sensitive client data (logins, payment methods) is important for mitigating liability. The setup process is a bit complex, but once everything is established, the system is fairly easy to use. The browser extensions are really helpful in saving a step (even if you have to view the record before filing when multiple matches exist). The password generator functionality also allows for the creation of secure passwords without being cumbersome to use on a daily basis.
Jennifer Hess profile photo

Secret Server

I actually really like that we have Secret Server. It is WAAAAY better than anything else we've used. I do feel like in today's age, there should be a better interface, mobile app, etc. I just don't see that with Secret Server. If it exists, we are not using it. In a smaller company, this interface would probably work out ok. If you have hundreds or thousands of users, the sharing feature will leave something to be desired.
No photo available

Pros

  • Securely stores passwords & sensitive data
  • Integration with iPhone's password solution (ability to utilize 1Password info rather than Apple keychain items)
  • Integration with Mac Touch ID
  • Ability to access multiple accounts within a single interface (and search them all -- or not -- as needed)
Jennifer Hess profile photo
  • Recommends complex passwords.
  • Interfaces with our Identity Management software to already know users. No extra passwords needed.
  • Ability to track additional information such as system, resource and even notes on a password.
No photo available

Cons

  • If a certain login needs to be placed in two vaults (e.g., for two different teams), any updates must be applied to both instances which creates a bit of a management hurdle. We could create a 'special' vault for those types of items, but that could lead to a lot of extraneous vaults. This is particularly relevant when using the "Guest" feature, as many of the credentials have to be duplicated, and then they won't sync to the Guest vault if they're updated in the Team vault.
  • When using the 1Password iPhone app, the search field takes *forever* to populate results, making the search function essentially unusable. Instead, I typically use the alpha-scrolling and then manually navigate to the item I'm looking for.
  • If I view a specific vault within the desktop app, the next time I use the browser extension the results are also restricted to that vault. In order to get it to look at all vaults again, I have to open the desktop app and change it back to "all vaults" there — there's no way to select the vault within the browser extension.
  • The system walks you through the initial setup steps fairly well, but then setting up the apps can be a bit daunting. I'm planning to get my family members onto a personal plan, but the set up is so complicated that I have to wait until we're together so that I can help them through it. This also creates some difficulty when on-boarding new users for my business, as it takes a lot of effort to be sure they have access to all of the right areas (and then use / save that info in order to log in to the apps).
  • Seems like the business plan should have more options to accommodate organizing credentials for many different clients. Right now, we just rely on consistent naming conventions to allow like items to group together (e.g., Client Name — Website Title), but it's not very elegant and can get lengthy. I know that tags are available for use, but I'm not sure that would achieve the desired result. Initially, I had considered using individual vaults for each client, but there are just too many to merit individual vaults.
  • When using the browser extension, there's no preview of the username, so if you have two records with the same title (e.g., United Mileage Plus), you have to view it before filling to ensure it's the right one. This means that all records must have a unique name / identifier, which can lead to very lengthy titles. This is particularly relevant when you have access to client accounts, since you can't be renaming their items to match your own naming conventions.
Jennifer Hess profile photo
  • The sharing functionality NEEDS improvement. We share most passwords at a group level, but then it becomes impossible to share them with a dynamic group and one or two one-off people as well. This is a major shortcoming.
  • I don't love the interface. I feel like there is an attempt at a dashboard, but it is really not effective.
  • I've heard, but never seen, that the software can actually change passwords in the target systems. If this is part of its deliverable, I do not know how to use it, and I don't know how you would do that. Seems like a great feature for password management.
No photo available

Alternatives Considered

I haven't used any other password solutions. 1Password was recommended to me by a colleague, with whom I was sharing credentials, so that's the one I went with. I've been using it now for about 3 years, and though I periodically have some issues with usability, it's still more effective than manually saving & attempting to secure client credentials. I've considered other solutions like LastPass, especially as they seem to have a lot of integrations with other apps that I use, but my main barrier to switching is that I don't want to have to transfer data, set up a new platform, and add/train my team. Plus, I share credentials via 1Password with several clients and family members, so changing at this point would not be very feasible.
Jennifer Hess profile photo
I've only used simple phone apps for this before. This is the only enterprise-grade solution I've used in this space. Given THOSE options, Secret Server is a fantastic solution. I still feel like there is a better interface out there somewhere.
No photo available

Return on Investment

  • We save time on finding services login information
  • It’s much easier to share that kind of information
  • It requires the use of Mac to access that information
No photo available
  • Helps share passwords securely. One cannot put a monetary value on security these days since the cost of a breach can be catastrophic.
  • Helps ensure password complexity. It forces us to maintain complex passwords and even randomly generates them for us.
  • I feel that a person who changes roles often could still have access to many passwords that have been assigned to them manually. The administration of this is time-consuming and very inefficient.
No photo available

Pricing Details

1Password

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Secret Server

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details