What users are saying about

1ShoppingCart

23 Ratings

1ShoppingCart

23 Ratings
Score 5.6 out of 101

Customer Focus

2 Ratings
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Customer Focus
9.2
Product catalog & listings
1ShoppingCart
7.5
Customer Focus
9.0
Product management
1ShoppingCart
8.0
Customer Focus
9.0
Bulk product upload
1ShoppingCart
9.0
Customer Focus
10.0
Branding
1ShoppingCart
7.5
Customer Focus
9.0
Mobile storefront
1ShoppingCart
9.0
Customer Focus
9.0
Product variations
1ShoppingCart
9.0
Customer Focus
9.0
Website integration
1ShoppingCart
7.0
Customer Focus
10.0
Visual customization
1ShoppingCart
7.0
Customer Focus
9.0
CMS
1ShoppingCart
7.0
Customer Focus
9.0

Online Shopping Cart

1ShoppingCart
8.0
Customer Focus
9.0
Abandoned cart recovery
1ShoppingCart
9.0
Customer Focus
Checkout user experience
1ShoppingCart
7.0
Customer Focus
9.0

Online Payment System

1ShoppingCart
7.5
Customer Focus
eCommerce security
1ShoppingCart
7.5
Customer Focus

eCommerce Marketing

1ShoppingCart
7.5
Customer Focus
8.0
Promotions & discounts
1ShoppingCart
8.0
Customer Focus
Personalized recommendations
1ShoppingCart
7.5
Customer Focus
9.0
SEO
1ShoppingCart
7.0
Customer Focus
7.0

eCommerce Business Management

1ShoppingCart
9.0
Customer Focus
9.0
Multi-site management
1ShoppingCart
9.0
Customer Focus
Order processing
1ShoppingCart
9.0
Customer Focus
Inventory management
1ShoppingCart
9.0
Customer Focus
Shipping
1ShoppingCart
9.0
Customer Focus
9.0
Custom functionality
1ShoppingCart
9.0
Customer Focus
9.0

Pros

  • Email broadcasts are super easy with 1ShoppingCart
  • Affiliate set up and management is easy
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
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Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.

Return on Investment

  • Faster lead conversion, definitely
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
1ShoppingCart Editions & Modules
1ShoppingCart
Additional Pricing Details

Customer Focus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*
1.  Site setup and training
Customer Focus Editions & Modules
Customer Focus
Edition
Standard
$501
Ultimate
$991
1. # of stores and users
Additional Pricing Details