What users are saying about

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Digital River Global Commerce

19 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Digital River Global Commerce

We leveraged Digital River to expand our presence internationally, which was a nice supplement to our e-commerce platform that we developed internally. This allowed us to get our product to market in a very short window. The integration was easy and working with the vendor was pleasant.

If your competitive advantage is your ability to quickly customize your e-commerce platform and react to customer demand, then a hosted e-commerce solution might not be the best approach. Collect and measure web statistics like shopping cart abandonment and react accordingly.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Digital River Global Commerce
8.4
Product catalog & listings
1ShoppingCart
7.5
Digital River Global Commerce
10.0
Product management
1ShoppingCart
8.0
Digital River Global Commerce
10.0
Bulk product upload
1ShoppingCart
9.0
Digital River Global Commerce
10.0
Branding
1ShoppingCart
7.5
Digital River Global Commerce
7.5
Mobile storefront
1ShoppingCart
9.0
Digital River Global Commerce
8.6
Product variations
1ShoppingCart
9.0
Digital River Global Commerce
9.0
Website integration
1ShoppingCart
7.0
Digital River Global Commerce
8.5
Visual customization
1ShoppingCart
7.0
Digital River Global Commerce
4.6
CMS
1ShoppingCart
7.0
Digital River Global Commerce
7.6

Online Shopping Cart

1ShoppingCart
8.0
Digital River Global Commerce
9.3
Abandoned cart recovery
1ShoppingCart
9.0
Digital River Global Commerce
9.0
Checkout user experience
1ShoppingCart
7.0
Digital River Global Commerce
9.5

Online Payment System

1ShoppingCart
7.5
Digital River Global Commerce
10.0
eCommerce security
1ShoppingCart
7.5
Digital River Global Commerce
10.0

eCommerce Marketing

1ShoppingCart
7.5
Digital River Global Commerce
6.7
Promotions & discounts
1ShoppingCart
8.0
Digital River Global Commerce
9.0
Personalized recommendations
1ShoppingCart
7.5
Digital River Global Commerce
6.0
SEO
1ShoppingCart
7.0
Digital River Global Commerce
5.0

eCommerce Business Management

1ShoppingCart
9.0
Digital River Global Commerce
7.5
Multi-site management
1ShoppingCart
9.0
Digital River Global Commerce
2.0
Order processing
1ShoppingCart
9.0
Digital River Global Commerce
9.0
Inventory management
1ShoppingCart
9.0
Digital River Global Commerce
10.0
Shipping
1ShoppingCart
9.0
Digital River Global Commerce
10.0
Custom functionality
1ShoppingCart
9.0
Digital River Global Commerce
6.6

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Creating a more efficient and up-to-date market practice via eCommerce.
  • Providing technical support for both front-end and back-end users of their system.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • Timeliness of the support provided--at times the staff of Digital River wasn't as efficient as we needed them to be to support our customers.
  • Often frequent changes of Project Managers. At the time I was the lead contact person for communication on support for the back-end of the eCommerce site. From the time of implementation to the time I changed positions within the company (total of two years), there were four different project managers I worked with. This was at times difficulty having to deal with while trying to help customers.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Digital River Global Commerce8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

Alternatives Considered

1SC was chosen years ago for the companies I've used it for. At that point they were one of the only companies offering this kind of service. The ability to have customers all in one place, have opt-ins to keep building the list and ability to add hundreds of products and programs and add these to the website are all reasons the company continues to use 1SC
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

Return on Investment

  • Better ability to gather information quickly for customers to support in the customer service response time
  • Faster lead conversion
  • Ability for multiple users to use the product under different user names so the team can work on different projects at once
  • Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs
  • More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
  • Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
  • Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details