What users are saying about
23 Ratings
23 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.
Anonymous | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Kibo eCommerce
8.4
Product catalog & listings
1ShoppingCart
7.5
Kibo eCommerce
8.0
Product management
1ShoppingCart
8.0
Kibo eCommerce
7.0
Bulk product upload
1ShoppingCart
9.0
Kibo eCommerce
9.0
Branding
1ShoppingCart
7.5
Kibo eCommerce
9.0
Mobile storefront
1ShoppingCart
9.0
Kibo eCommerce
9.0
Product variations
1ShoppingCart
9.0
Kibo eCommerce
8.0
Website integration
1ShoppingCart
7.0
Kibo eCommerce
9.0
Visual customization
1ShoppingCart
7.0
Kibo eCommerce
9.0
CMS
1ShoppingCart
7.0
Kibo eCommerce
8.0

Online Shopping Cart

1ShoppingCart
8.0
Kibo eCommerce
9.0
Abandoned cart recovery
1ShoppingCart
9.0
Kibo eCommerce
Checkout user experience
1ShoppingCart
7.0
Kibo eCommerce
9.0

Online Payment System

1ShoppingCart
7.5
Kibo eCommerce
9.0
eCommerce security
1ShoppingCart
7.5
Kibo eCommerce
9.0

eCommerce Marketing

1ShoppingCart
7.5
Kibo eCommerce
7.0
Promotions & discounts
1ShoppingCart
8.0
Kibo eCommerce
7.0
Personalized recommendations
1ShoppingCart
7.5
Kibo eCommerce
SEO
1ShoppingCart
7.0
Kibo eCommerce
7.0

eCommerce Business Management

1ShoppingCart
9.0
Kibo eCommerce
8.0
Multi-site management
1ShoppingCart
9.0
Kibo eCommerce
10.0
Order processing
1ShoppingCart
9.0
Kibo eCommerce
9.0
Inventory management
1ShoppingCart
9.0
Kibo eCommerce
9.0
Shipping
1ShoppingCart
9.0
Kibo eCommerce
9.0
Custom functionality
1ShoppingCart
9.0
Kibo eCommerce
3.0

Pros

1ShoppingCart

  • Email Marketing - Easy to use templates but you can also use your custom html template.
  • Managing your list - It is easy to set up separate lists and create opt in forms for each one. It allows multiple opt in forms with customized messages for all steps of the opt in process.
  • Ecommerce - Setup of your product or service is easy. You can use buy now type buttons on the 1ShoppingCart store. Integration with your merchant account or Paypal is offered.
  • Includes an affiliate management option. This module allows you to manage an affiliate with custom links and an area to post materials for affiliates to use - such as banners.
Karen Repoli | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

1ShoppingCart

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
Eliza Hammesfahr Ceci | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Likelihood to Renew

1ShoppingCart

1ShoppingCart 5.5
Based on 2 answers
Ease of use and affiliate program.
Kristin Kuzik | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

1ShoppingCart

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Anonymous | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

1ShoppingCart

  • Increased employee efficiency
  • Integration of shopping cart in website
  • Better customer service
  • Improved brand visiability
Karen Repoli | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1ShoppingCart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1ShoppingCart
7.5
Kibo eCommerce
8.0

Likelihood to Renew

1ShoppingCart
5.5
Kibo eCommerce

Support Rating

1ShoppingCart
Kibo eCommerce
1.0

Implementation Rating

1ShoppingCart
Kibo eCommerce
1.0

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