What users are saying about

1ShoppingCart

23 Ratings

mozu

2 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

mozu

2 Ratings
Score 3.7 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

mozu

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
mozu
3.6
Product catalog & listings
1ShoppingCart
7.5
mozu
3.0
Product management
1ShoppingCart
8.0
mozu
3.0
Bulk product upload
1ShoppingCart
9.0
mozu
1.0
Branding
1ShoppingCart
7.5
mozu
1.0
Mobile storefront
1ShoppingCart
9.0
mozu
8.0
Product variations
1ShoppingCart
9.0
mozu
5.0
Website integration
1ShoppingCart
7.0
mozu
Visual customization
1ShoppingCart
7.0
mozu
7.0
CMS
1ShoppingCart
7.0
mozu
1.0

Online Shopping Cart

1ShoppingCart
8.0
mozu
1.0
Abandoned cart recovery
1ShoppingCart
9.0
mozu
Checkout user experience
1ShoppingCart
7.0
mozu
1.0

Online Payment System

1ShoppingCart
7.5
mozu
9.0
eCommerce security
1ShoppingCart
7.5
mozu
9.0

eCommerce Marketing

1ShoppingCart
7.5
mozu
3.0
Promotions & discounts
1ShoppingCart
8.0
mozu
5.0
Personalized recommendations
1ShoppingCart
7.5
mozu
SEO
1ShoppingCart
7.0
mozu
1.0

eCommerce Business Management

1ShoppingCart
9.0
mozu
4.0
Multi-site management
1ShoppingCart
9.0
mozu
8.0
Order processing
1ShoppingCart
9.0
mozu
1.0
Inventory management
1ShoppingCart
9.0
mozu
Shipping
1ShoppingCart
9.0
mozu
Custom functionality
1ShoppingCart
9.0
mozu
3.0

Pros

  • Email broadcasts are super easy with 1ShoppingCart
  • Affiliate set up and management is easy
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.

Cons

  • The UI needs improvement. There are other systems out there that are more intuitive.
  • Customizing/branding a shopping cart page can be a little tricky - when it should be very simple.
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
mozu1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

Implementation

No score
No answers yet
No answers on this topic
mozu1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements

Return on Investment

  • Faster lead conversion, definitely
  • We have seen a drop in traffic since switching to Mozu.
  • We have seen a drop in sales since switching to Mozu.
  • We have had an increase in employee time spent trying to get their jobs done.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

mozu

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details