What users are saying about
23 Ratings
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Top Rated
1767 Ratings
23 Ratings
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Score 8.6 out of 100

Zoom

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Top Rated
1767 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.
Anonymous | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Zoom
Product catalog & listings
1ShoppingCart
7.5
Zoom
Product management
1ShoppingCart
8.0
Zoom
Bulk product upload
1ShoppingCart
9.0
Zoom
Branding
1ShoppingCart
7.5
Zoom
Mobile storefront
1ShoppingCart
9.0
Zoom
Product variations
1ShoppingCart
9.0
Zoom
Website integration
1ShoppingCart
7.0
Zoom
Visual customization
1ShoppingCart
7.0
Zoom
CMS
1ShoppingCart
7.0
Zoom

Online Shopping Cart

1ShoppingCart
8.0
Zoom
Abandoned cart recovery
1ShoppingCart
9.0
Zoom
Checkout user experience
1ShoppingCart
7.0
Zoom

Online Payment System

1ShoppingCart
7.5
Zoom
eCommerce security
1ShoppingCart
7.5
Zoom

eCommerce Marketing

1ShoppingCart
7.5
Zoom
Promotions & discounts
1ShoppingCart
8.0
Zoom
Personalized recommendations
1ShoppingCart
7.5
Zoom
SEO
1ShoppingCart
7.0
Zoom

eCommerce Business Management

1ShoppingCart
9.0
Zoom
Multi-site management
1ShoppingCart
9.0
Zoom
Order processing
1ShoppingCart
9.0
Zoom
Inventory management
1ShoppingCart
9.0
Zoom
Shipping
1ShoppingCart
9.0
Zoom
Custom functionality
1ShoppingCart
9.0
Zoom

Performance & Compatibility of Online Events Software

1ShoppingCart
Zoom
8.2
High quality audio
1ShoppingCart
Zoom
8.9
High quality video
1ShoppingCart
Zoom
9.0
Low bandwidth requirements
1ShoppingCart
Zoom
7.9
Mobile support
1ShoppingCart
Zoom
7.0

Screen Sharing

1ShoppingCart
Zoom
8.8
Desktop sharing
1ShoppingCart
Zoom
9.3
Whiteboards
1ShoppingCart
Zoom
8.3

Online Meetings / Events

1ShoppingCart
Zoom
8.6
Calendar integration
1ShoppingCart
Zoom
8.6
Meeting initiation
1ShoppingCart
Zoom
8.9
Integrates with social media
1ShoppingCart
Zoom
7.7
Record meetings / events
1ShoppingCart
Zoom
9.0
Slideshows
1ShoppingCart
Zoom
8.8

Online Events Collaboration

1ShoppingCart
Zoom
8.5
Live chat
1ShoppingCart
Zoom
8.8
Audience polling
1ShoppingCart
Zoom
8.4
Q&A
1ShoppingCart
Zoom
8.4

Online Events Security

1ShoppingCart
Zoom
8.6
User authentication
1ShoppingCart
Zoom
8.8
Participant roles & permissions
1ShoppingCart
Zoom
8.6
Confidential attendee list
1ShoppingCart
Zoom
8.5

Pros

1ShoppingCart

  • Email Marketing - Easy to use templates but you can also use your custom html template.
  • Managing your list - It is easy to set up separate lists and create opt in forms for each one. It allows multiple opt in forms with customized messages for all steps of the opt in process.
  • Ecommerce - Setup of your product or service is easy. You can use buy now type buttons on the 1ShoppingCart store. Integration with your merchant account or Paypal is offered.
  • Includes an affiliate management option. This module allows you to manage an affiliate with custom links and an area to post materials for affiliates to use - such as banners.
Karen Repoli | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

1ShoppingCart

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
Eliza Hammesfahr Ceci | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

1ShoppingCart

1ShoppingCart 5.5
Based on 2 answers
Ease of use and affiliate program.
Kristin Kuzik | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 7.7
Based on 16 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

1ShoppingCart

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Anonymous | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

1ShoppingCart

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

1ShoppingCart

  • Increased employee efficiency
  • Integration of shopping cart in website
  • Better customer service
  • Improved brand visiability
Karen Repoli | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

1ShoppingCart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

1ShoppingCart Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      1ShoppingCart
      7.5
      Zoom
      9.2

      Likelihood to Renew

      1ShoppingCart
      5.5
      Zoom
      9.5

      Usability

      1ShoppingCart
      Zoom
      9.7

      Reliability and Availability

      1ShoppingCart
      Zoom
      10.0

      Performance

      1ShoppingCart
      Zoom
      10.0

      Support Rating

      1ShoppingCart
      Zoom
      7.7

      Implementation Rating

      1ShoppingCart
      Zoom
      9.7

      Scalability

      1ShoppingCart
      Zoom
      10.0

      Add comparison