What users are saying about

20 Miles Formerly Fileboard vs CloudApp

20 Miles
5 Ratings
CloudApp
100 Ratings

20 Miles

5 Ratings
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Score 7 out of 100

Based on 5 reviews and ratings

CloudApp

100 Ratings
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Score 7.7 out of 100

Based on 100 reviews and ratings

Attribute Ratings

  • CloudApp is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

1.0

20 Miles

10%
2 Ratings
6.8

CloudApp

68%
28 Ratings

Likelihood to Renew

9.0

20 Miles

90%
1 Rating
9.1

CloudApp

91%
1 Rating

Usability

20 Miles

N/A
0 Ratings
8.2

CloudApp

82%
2 Ratings

Support Rating

20 Miles

N/A
0 Ratings
9.1

CloudApp

91%
4 Ratings

Implementation Rating

20 Miles

N/A
0 Ratings
8.2

CloudApp

82%
2 Ratings

Likelihood to Recommend

20 Miles

Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy. My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

20 Miles

  • Excellent tracking of email and alert notifications
  • Great sales analytics that helped forecasting
  • The live demo function was extremely helpful
  • Tight integration into Salesforce

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

  • Capturing specific contents in video format instead of getting recorded the whole screen
  • Customizing the contents of any video or screenshots and annoting in terms of user's need
  • Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
  • Getting more customized settings while uploading or editing screenshots to look the content more readable

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

20 Miles

  • My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
  • I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
  • We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

  • Can get buggy or slow to load when you have a large library of media saved
  • The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅

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Veronika Vebere | TrustRadius Reviewer
Veronika Vebere
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Pricing Details

20 Miles

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$49 per month

20 Miles Editions & Modules

Edition
Solo$491
Small Agency$2292
Agency Pro$4993
  1. per month 1 user
  2. per month 2-5 users
  3. per month 6-10 users
Additional Pricing Details
Discounts available for annual pricing. $49 per month for each additional users.

CloudApp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$10 1 Seat

CloudApp Editions & Modules

Edition
Pro$10.001
Team$20.002
  1. 1 Seat
  2. 2 Seats
Additional Pricing Details
—

Likelihood to Renew

20 Miles

20 Miles 9.0
Based on 1 answer
Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.

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Phillip Guye | TrustRadius Reviewer
Phillip Guye
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Usability

20 Miles

No score
No answers yet
No answers on this topic

CloudApp

CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.

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Phillip Guye | TrustRadius Reviewer
Phillip Guye
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Support Rating

20 Miles

No score
No answers yet
No answers on this topic

CloudApp

CloudApp 9.1
Based on 4 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.

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Phillip Guye | TrustRadius Reviewer
Phillip Guye
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Implementation Rating

20 Miles

No score
No answers yet
No answers on this topic

CloudApp

CloudApp 8.2
Based on 2 answers
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.

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Phillip Guye | TrustRadius Reviewer
Phillip Guye
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Alternatives Considered

20 Miles

Fileboard has tighter integration into Salesforce and is less expensive. ClearSlide has a few more bells and whistles that may or may not be needed for your environment.

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

20 Miles

  • Decreased sales time based on us know what content our prospects were/weren't looking
  • Increased opportunity pipeline
  • Improved our forecasting abilities.

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Anonymous | TrustRadius Reviewer
Verified User
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CloudApp

  • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
  • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
  • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
  • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!

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Andrew Clark | TrustRadius Reviewer
Andrew Clark
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