20 Miles vs. Pipeliner CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
20 Miles
Score 7.0 out of 10
N/A
Fileboard provides actionable insights when businesses conduct live presentations, send and email presentations and conduct screen shares with prospects via this sales enablement tool. Fileboard also provides analytics on how prospects have engaged with presentations.
$49
per month
Pipeliner CRM
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…
$65
Pricing
20 MilesPipeliner CRM
Editions & Modules
Solo
$49
per month 1 user
Small Agency
$229
per month 2-5 users
Agency Pro
$499
per month 6-10 users
STARTER - Basic sales management, tracking and collaboration
$65.00 per user per month
STARTER - Basic sales management, tracking and collaboration
$65 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
$150 per user per month
UNLIMITED - Advanced CRM functionality including advanced features
$150 per user per month
Offerings
Pricing Offerings
20 MilesPipeliner CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing. $49 per month for each additional users.
More Pricing Information
Features
20 MilesPipeliner CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
9.0
18 Ratings
16% above category average
Customer data management / contact management00 Ratings8.118 Ratings
Workflow management00 Ratings8.818 Ratings
Territory management00 Ratings8.916 Ratings
Opportunity management00 Ratings9.018 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.717 Ratings
Contract management00 Ratings8.816 Ratings
Quote & order management00 Ratings9.62 Ratings
Interaction tracking00 Ratings8.917 Ratings
Channel / partner relationship management00 Ratings9.014 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
9.3
2 Ratings
21% above category average
Case management00 Ratings9.11 Ratings
Call center management00 Ratings9.11 Ratings
Help desk management00 Ratings9.62 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.6
19 Ratings
13% above category average
Lead management00 Ratings8.919 Ratings
Email marketing00 Ratings8.22 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.8
19 Ratings
15% above category average
Task management00 Ratings8.319 Ratings
Billing and invoicing management00 Ratings9.11 Ratings
Reporting00 Ratings9.018 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.3
19 Ratings
8% above category average
Forecasting00 Ratings9.019 Ratings
Pipeline visualization00 Ratings8.319 Ratings
Customizable reports00 Ratings7.519 Ratings
Customization
Comparison of Customization features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.3
19 Ratings
9% above category average
Custom fields00 Ratings8.219 Ratings
Custom objects00 Ratings8.018 Ratings
Scripting environment00 Ratings9.11 Ratings
API for custom integration00 Ratings8.117 Ratings
Security
Comparison of Security features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.2
18 Ratings
1% below category average
Single sign-on capability00 Ratings8.317 Ratings
Role-based user permissions00 Ratings8.218 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.4
17 Ratings
14% above category average
Social data00 Ratings8.017 Ratings
Social engagement00 Ratings8.717 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.5
17 Ratings
16% above category average
Marketing automation00 Ratings7.917 Ratings
Compensation management00 Ratings9.11 Ratings
Platform
Comparison of Platform features of Product A and Product B
20 Miles
-
Ratings
Pipeliner CRM
8.2
17 Ratings
9% above category average
Mobile access00 Ratings8.217 Ratings
Best Alternatives
20 MilesPipeliner CRM
Small Businesses
Mediafly
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Score 7.6 out of 10
Salesmate
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Score 9.8 out of 10
Medium-sized Companies
Paperflite
Paperflite
Score 9.4 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Paperflite
Paperflite
Score 9.4 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
20 MilesPipeliner CRM
Likelihood to Recommend
1.0
(2 ratings)
9.0
(20 ratings)
Likelihood to Renew
9.0
(1 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.7
(10 ratings)
Support Rating
-
(0 ratings)
8.9
(10 ratings)
User Testimonials
20 MilesPipeliner CRM
Likelihood to Recommend
20 Miles Inc
Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy. My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.
Read full review
Pipelinersales
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
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Pros
20 Miles Inc
  • Excellent tracking of email and alert notifications
  • Great sales analytics that helped forecasting
  • The live demo function was extremely helpful
  • Tight integration into Salesforce
Read full review
Pipelinersales
  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Read full review
Cons
20 Miles Inc
  • My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
  • I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
  • We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.
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Pipelinersales
  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
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Likelihood to Renew
20 Miles Inc
Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!
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Pipelinersales
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
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Usability
20 Miles Inc
No answers on this topic
Pipelinersales
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
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Support Rating
20 Miles Inc
No answers on this topic
Pipelinersales
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
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Alternatives Considered
20 Miles Inc
Fileboard has tighter integration into Salesforce and is less expensive. ClearSlide has a few more bells and whistles that may or may not be needed for your environment.
Read full review
Pipelinersales
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
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Return on Investment
20 Miles Inc
  • Decreased sales time based on us know what content our prospects were/weren't looking
  • Increased opportunity pipeline
  • Improved our forecasting abilities.
Read full review
Pipelinersales
  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Read full review
ScreenShots

20 Miles Screenshots

Screenshot of Fileboard Prospects ViewScreenshot of Fileboard Prospects Collateral UsedScreenshot of File Links Analytics Overview

Pipeliner CRM Screenshots

Screenshot of Pipeliner CRM — A sales enablement tool focused  on pipeline management, sales process & analytics.Screenshot of Can be used with email such as MS Outlook, gmailScreenshot of The pipeline view, to review and forecast sales, manage revenue risk, collaborate with a sales teamScreenshot of Pipeliner CRM opportunity viewScreenshot of Analytics: analyse win/loss rates, review sales person/team/territory performance, set key sales metrics & goals, leading & lagging indicatorsScreenshot of Visual Sales Tool: designed to cut through the noise, focuses on high value activities, everything in one place (no need for multiple tools)