What users are saying about
This review does not include a rating.
4 Ratings
This review does not include a rating.
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

[24]7 Answers

No answers on this topic

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

[24]7 Answers
365Ticketing
8.0
Organize and prioritize service tickets
[24]7 Answers
365Ticketing
7.0
Expert directory
[24]7 Answers
365Ticketing
8.0
ITSM collaboration and documentation
[24]7 Answers
365Ticketing
8.0
Ticket creation and submission
[24]7 Answers
365Ticketing
8.0
Ticket response
[24]7 Answers
365Ticketing
9.0

Self Help Community

[24]7 Answers
365Ticketing
9.0
Internal knowledge base
[24]7 Answers
365Ticketing
9.0

Multi-Channel Help

[24]7 Answers
365Ticketing
9.0
Email support
[24]7 Answers
365Ticketing
9.0

Pros

[24]7 Answers

No answers on this topic

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Cons

[24]7 Answers

No answers on this topic

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Alternatives Considered

[24]7 Answers

No answers on this topic

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Return on Investment

[24]7 Answers

No answers on this topic

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Screenshots

Pricing Details

[24]7 Answers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

[24]7 Answers Editions & Modules

Additional Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

[24]7 Answers
365Ticketing
9.0

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