[24]7 Assist vs. Alvaria Quality

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
[24]7 Assist
Score 9.0 out of 10
N/A
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of…N/A
Alvaria Quality
Score 5.4 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Pricing
[24]7 AssistAlvaria Quality
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
[24]7 AssistAlvaria Quality
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
[24]7 AssistAlvaria Quality
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
[24]7 AssistAlvaria Quality
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
Eleveo
Eleveo
Score 9.1 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.0 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
[24]7 AssistAlvaria Quality
Likelihood to Recommend
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
[24]7 AssistAlvaria Quality
Likelihood to Recommend
[24]7.ai
It is well suited to companies who have large numbers of Inbound-Outbound call traffic. And where the number of agents handling such calls is very large (>10,000). For companies having less call traffic, this solution won't be cost-effective. Also, it is appropriate for companies looking to improve their CSAT score.
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Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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Pros
[24]7.ai
  • It supports chat & multiple messaging channel interactions from a single terminal
  • Native & Custom integrations enable embedding widgets into the existing CRM systems
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Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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Cons
[24]7.ai
  • The User Interface can be improved & made to look much more contemporary & next-gen
  • Implementation can be made more simpler
  • Training & Troubleshooting knowledge transfer can be improved
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Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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Alternatives Considered
[24]7.ai
[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.
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Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Return on Investment
[24]7.ai
  • Improved CSAT score
  • Operating cost saving up to 30%
  • Better Customer engagement & 20% more lead conversion
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Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ScreenShots