[24]7 Assist vs. DCDial

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
[24]7 Assist
Score 9.0 out of 10
N/A
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of…N/A
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
Pricing
[24]7 AssistDCDial
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
[24]7 AssistDCDial
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
[24]7 AssistDCDial
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
[24]7 AssistDCDial
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
[24]7 AssistDCDial
Likelihood to Recommend
9.0
(1 ratings)
9.5
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
[24]7 AssistDCDial
Likelihood to Recommend
[24]7.ai
It is well suited to companies who have large numbers of Inbound-Outbound call traffic. And where the number of agents handling such calls is very large (>10,000). For companies having less call traffic, this solution won't be cost-effective. Also, it is appropriate for companies looking to improve their CSAT score.
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DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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Pros
[24]7.ai
  • It supports chat & multiple messaging channel interactions from a single terminal
  • Native & Custom integrations enable embedding widgets into the existing CRM systems
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DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
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Cons
[24]7.ai
  • The User Interface can be improved & made to look much more contemporary & next-gen
  • Implementation can be made more simpler
  • Training & Troubleshooting knowledge transfer can be improved
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DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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Support Rating
[24]7.ai
No answers on this topic
DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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Alternatives Considered
[24]7.ai
[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.
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DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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Return on Investment
[24]7.ai
  • Improved CSAT score
  • Operating cost saving up to 30%
  • Better Customer engagement & 20% more lead conversion
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DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
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ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite