[24]7 Assist vs. ReadyMode

It is well suited to companies who have large numbers of Inbound-Outbound call traffic. And where the number of agents handling such calls is very large (>10,000). For companies having less call traffic, this solution won't be cost-effective. Also, it is appropriate for companies looking to improve their CSAT score.

Incentivized

We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.

Incentivized

• It supports chat & multiple messaging channel interactions from a single terminal
• Native & Custom integrations enable embedding widgets into the existing CRM systems

Incentivized

• Multi-line dialing.
• Unlimited users.
• Calendar integration.
• Advanced capabilities.

• The User Interface can be improved & made to look much more contemporary & next-gen
• Implementation can be made more simpler
• Training & Troubleshooting knowledge transfer can be improved

Incentivized

• Less dropped calls.
• System tends to slow down with multiple agents working.
• Not much else at the moment.

Incentivized

[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.

Incentivized

Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.

Incentivized

• Improved CSAT score
• Operating cost saving up to 30%
• Better Customer engagement & 20% more lead conversion

Incentivized

• Customers complaints no one return their calls.

Incentivized