247HRM vs. ADP TotalSource

It is well suited for the manufacturing, Pharma, Educational and Retail sectors. They are second to none when supporting large companies. Small companies and people looking for employee engagement may not be the right fit.

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

• We used to take half a day to onboard new staff during our employee onboarding. We would collect necessary forms like aadhar, education certificates, experience certificates, and other forms. With 247HRM, it takes two hours. We cut the onboarding time in half. Can you imagine half a day saved for one employee onboarding?
• I don’t stress about paying my people on time or accurate payroll because my experience with both the 247HRM product and its services helps give me the confidence in paying payroll on time. 2 clicks and I am done with payroll, generating a paysheet, pf ecr, esi upload and PT challan. All these in a span of 2 or 3 hours.

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

It is very easy to use and few clicks to complete your tasks

Come rain or shine, 247HRM support team is always available to support you whenever you need assistance.

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

• Accurate Payroll
• Paperless Employee Onboarding
• Paperless office
• onboarding to exit automation

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).