247HRM vs. Epicor HCM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
247HRM
Score 8.4 out of 10
N/A
The 247HRM HR management and payroll software features Document Management, Salary Budgeting, Skill Bank, automated generation of letters and email, custom MIS & Trending reports. It can be used along with other modules documents, salaries, leave data etc. It is developed by Interbiz Solutions, headquartered in Hyderabad.
$25.67
per month includes 30 employees
Epicor HCM
Score 7.4 out of 10
N/A
Epicor HCM is a human resource management system (HRMS) and is available as on-demand software as a service (SaaS), hosted, or on-premise license. Self-service access to the HRMS is available to employees and managers.N/A
Pricing
247HRMEpicor HCM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
247HRMEpicor HCM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
247HRMEpicor HCM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
247HRMEpicor HCM
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
247HRM
8.8
3 Ratings
10% above category average
Epicor HCM
10.0
9 Ratings
23% above category average
Employee demographic data8.83 Ratings10.09 Ratings
Employment history9.13 Ratings10.09 Ratings
Job profiles and administration8.83 Ratings10.08 Ratings
Workflow for transfers, promotions, pay raises, etc.9.13 Ratings10.09 Ratings
Organizational charting8.23 Ratings10.05 Ratings
Organization and location management9.13 Ratings10.08 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings10.04 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
247HRM
8.9
3 Ratings
9% above category average
Epicor HCM
10.0
7 Ratings
21% above category average
Pay calculation9.13 Ratings10.04 Ratings
Support for external payroll vendors8.73 Ratings10.07 Ratings
Off-cycle/On-Demand payment9.12 Ratings10.01 Ratings
Benefit plan administration8.73 Ratings10.07 Ratings
Direct deposit files8.73 Ratings10.05 Ratings
Salary revision and increment management9.13 Ratings10.06 Ratings
Reimbursement management9.13 Ratings10.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
247HRM
9.1
3 Ratings
11% above category average
Epicor HCM
9.0
7 Ratings
10% above category average
Approval workflow9.13 Ratings10.06 Ratings
Balance details9.13 Ratings8.07 Ratings
Annual carry-forward and encashment9.13 Ratings9.05 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
247HRM
8.8
3 Ratings
7% above category average
Epicor HCM
9.8
8 Ratings
18% above category average
View and generate pay and benefit information8.73 Ratings9.07 Ratings
Update personal information9.13 Ratings10.08 Ratings
View company policy documentation9.13 Ratings10.06 Ratings
Employee recognition8.32 Ratings10.02 Ratings
View job history8.83 Ratings10.06 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
247HRM
9.1
3 Ratings
14% above category average
Epicor HCM
10.0
4 Ratings
23% above category average
Tracking of all physical assets9.13 Ratings10.04 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
247HRM
8.4
3 Ratings
9% above category average
Epicor HCM
7.0
9 Ratings
9% below category average
Report builder8.83 Ratings8.09 Ratings
Pre-built reports9.13 Ratings6.09 Ratings
Ability to combine HR data with external data7.33 Ratings7.08 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
247HRM
8.6
3 Ratings
8% above category average
Epicor HCM
10.0
3 Ratings
23% above category average
New hire portal8.43 Ratings10.03 Ratings
Manager tracking tools8.73 Ratings10.03 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
247HRM
8.5
3 Ratings
3% above category average
Epicor HCM
10.0
4 Ratings
19% above category average
Corporate goal setting9.13 Ratings10.03 Ratings
Individual goal setting9.12 Ratings10.04 Ratings
Line-of sight-visibility8.33 Ratings10.03 Ratings
Performance tracking7.63 Ratings10.04 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
247HRM
8.1
3 Ratings
1% above category average
Epicor HCM
9.2
4 Ratings
14% above category average
Performance plans8.33 Ratings10.04 Ratings
Performance improvement plans7.43 Ratings10.03 Ratings
Review status tracking8.53 Ratings10.04 Ratings
Review reminders8.53 Ratings7.04 Ratings
Multiple review frequency7.63 Ratings9.03 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
247HRM
8.5
3 Ratings
7% above category average
Epicor HCM
10.0
3 Ratings
24% above category average
Create succession plans/pools8.53 Ratings10.01 Ratings
Candidate ranking8.23 Ratings10.03 Ratings
Candidate search8.73 Ratings10.03 Ratings
Candidate development8.53 Ratings10.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
247HRM
8.5
3 Ratings
9% above category average
Epicor HCM
10.0
4 Ratings
25% above category average
Job Requisition Management9.13 Ratings10.04 Ratings
Company Website Posting8.73 Ratings10.03 Ratings
Publish to Social Media7.73 Ratings10.01 Ratings
Job Search Site Posting8.23 Ratings10.02 Ratings
Duplicate Candidate Prevention8.83 Ratings10.03 Ratings
Applicant Tracking8.23 Ratings10.04 Ratings
Notifications and Alerts8.83 Ratings10.04 Ratings
Best Alternatives
247HRMEpicor HCM
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OnPay
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Score 9.4 out of 10
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Score 9.4 out of 10
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Paypro Workforce Management
Paypro Workforce Management
Score 9.4 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.4 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 8.0 out of 10
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Score 8.0 out of 10
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User Ratings
247HRMEpicor HCM
Likelihood to Recommend
8.7
(3 ratings)
9.0
(12 ratings)
Likelihood to Renew
9.1
(2 ratings)
10.0
(2 ratings)
Usability
9.1
(1 ratings)
7.0
(2 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(4 ratings)
Support Rating
9.1
(2 ratings)
1.0
(8 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.1
(6 ratings)
Product Scalability
-
(0 ratings)
8.6
(3 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
247HRMEpicor HCM
Likelihood to Recommend
Interbiz Solutions
It is well suited for the manufacturing, Pharma, Educational and Retail sectors. They are second to none when supporting large companies. Small companies and people looking for employee engagement may not be the right fit.
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Epicor Software
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Pros
Interbiz Solutions
  • We used to take half a day to onboard new staff during our employee onboarding. We would collect necessary forms like aadhar, education certificates, experience certificates, and other forms. With 247HRM, it takes two hours. We cut the onboarding time in half. Can you imagine half a day saved for one employee onboarding?
  • I don’t stress about paying my people on time or accurate payroll because my experience with both the 247HRM product and its services helps give me the confidence in paying payroll on time. 2 clicks and I am done with payroll, generating a paysheet, pf ecr, esi upload and PT challan. All these in a span of 2 or 3 hours.
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Epicor Software
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Cons
Interbiz Solutions
No answers on this topic
Epicor Software
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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Likelihood to Renew
Interbiz Solutions
No answers on this topic
Epicor Software
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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Usability
Interbiz Solutions
It is very easy to use and few clicks to complete your tasks
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Epicor Software
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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Reliability and Availability
Interbiz Solutions
No answers on this topic
Epicor Software
The product was always available.
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Performance
Interbiz Solutions
No answers on this topic
Epicor Software
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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Support Rating
Interbiz Solutions
Come rain or shine, 247HRM support team is always available to support you whenever you need assistance.
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Epicor Software
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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In-Person Training
Interbiz Solutions
No answers on this topic
Epicor Software
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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Implementation Rating
Interbiz Solutions
No answers on this topic
Epicor Software
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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Alternatives Considered
Interbiz Solutions
No answers on this topic
Epicor Software
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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Scalability
Interbiz Solutions
No answers on this topic
Epicor Software
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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Return on Investment
Interbiz Solutions
  • Accurate Payroll
  • Paperless Employee Onboarding
  • Paperless office
  • onboarding to exit automation
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Epicor Software
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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